couteau laguiole Reviews 392

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance. I received my knife around 2,5 weeks la... See more

Rated 5 out of 5 stars

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have to... See more

Rated 5 out of 5 stars

Bought a custom pocket knife via the company's website, couldn't fault them (corresponded with Jean) in terms of friendliness and customer service. The knife itself arrived this morning... See more

Rated 5 out of 5 stars

Couteau Laguiole has knives worth copying. Companies have made knockoffs of these great knives. But, why settle for cheap imitations and instead chose the real deal? If you had the opportunity to c... See more

Company details

  1. Kitchen supply shop

Written by the company

Laguiole personnalisé – Coutellerie de luxe . Offrez un couteau laguiole sur mesure, fabriqué selon la tradition de la grande coutellerie française. Chaque pièce est réalisée avec soin avec l'ajout éventuel d'une gravure en relief sur le dessus. Un cadeau d’exception, symbole de raffinement, d’authenticité et de savoir-faire artisanal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Love the knives but not this particular one

I did not get the hermione knife that was shown in the advertising on the web. I got one with lighter wood which looks less striking. Not the look I wanted

30 May 2016
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

We are very sorry for your deception!

I suggest to send us back the knife. We will exchange it. It is difficult to have exacly the same wood because it is a living material but we will try to satisfy you 100%. Of course your shipping back expense will be refund.

Rated 5 out of 5 stars

Superb experience

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have told our local store about my superb experience with Laguiole. Also the carving set is wonderful as a special present for a family member. He is so happy with it.

18 May 2016
Unprompted review
Rated 4 out of 5 stars

delivery delay

My experience with laguiole was great, the knives are outstanding, fine and elegant. It is a pleasure to use them.
The only thing I would improve is the time of delivery.

Overall, great!!

6 May 2016
Unprompted review
Rated 4 out of 5 stars

Great product and great service

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance.
I received my knife around 2,5 weeks later and it is indeed very nice, handmade and of great quality. Embossing my name in the forged spring makes it even more personal.

29 April 2016
Unprompted review
Rated 5 out of 5 stars

great!

The service was top notch, and the customer service rep would respond immediately and they worked through anything I needed.

22 April 2016
Unprompted review
Rated 5 out of 5 stars

Effortless with no worries

I bought two knives and I'm very pleased with the quality. Easy to use website, and very excellent communication with prompt delivery. Would order again.

19 April 2016
Unprompted review
Rated 5 out of 5 stars

Great little pocket knife!!

I love this knife. I bought my first one in Lucerne, Sw.
My home was broken into and I caught the thieves in the act. I got every thing back except my Lagouile.
So I ordeded a new one. And to my surprise, it came with the inscription Trinacria? Which is the flag of Sicly. I am full blooded Sicilian!!?
Which is a pleasant suprise!! Why they did that, I have no idea??
Can you in lighten me?
Sincerely,
Ron Pinta

4 April 2016
Unprompted review
Rated 3 out of 5 stars

Average

I send an email and asked which forwarder they use? Never got an answer, though I did get my goods.

1 April 2016
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

We are very sorry for this late answer but we did not received your e mail. UPS and French post are are our forwarders. I am staying at your disposal Jean LAGUIOLE ACTIFORGE

Rated 5 out of 5 stars

Perfect Service

I bought a nice Laguiole pocket knive from Actiforge.
They offer an excellent pre Sales service.
The knive itselve is very nice and unique.
It's mit my last product of this manufactur.

28 March 2016
Unprompted review
Rated 4 out of 5 stars

SUPEX-77 Razor Strop

Over all, I was pleased with the purchase and the company. I like the strop and the fact that I can change it out to different strops. A couple of small issues with quality, however not a big enough problem to send it back or exchange it. it still works fine. I would like to purchase one of Couteau Laguiole's pocket knives in the future as well.

1 March 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look