Absolutely love this building society. Had my mortgage with them since 2018 and wouldn’t go anywhere else. Seriously short call wait times and amazingly helpful, polite and knowledgeable staff. Well d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called CBS with a specific query on my recently opened online cash ISA. The young lady who took my call was very helpful and really pleasant, but not the over the top “fake” nice that I personally... See more
Company replied
We have been a client of The Coventry BS for many years and have always found the Company to be super efficient in every aspect. We are overly content to feel that our investments are safe and that we... See more
Company replied
Transferred a Isa to Coventry. And during my visit l believed that l hadn't used this years allowance. But while l was filing paper work away l realised that l had already taken one out with another p... See more
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Company details
About Coventry Building Society
Written by the company
At Coventry Building Society, we look after our savers and borrowers.
That's what being a mutual is all about.
We were founded in 1884 by Thomas Mason Daffern. He created a mutually beneficial relationship between savers and borrowers to help the people of Coventry buy their own homes. You might hear us being referred to as a 'mutual', and this is why.
As a saver, we look after your money and pay as much interest as we can. And as a borrower, we make sure your mortgage is affordable and offers good value, as well as providing great support if your circumstances change.
Your savings and mortgages are in safe hands.
- Trusted by 2 million people
A safe, secure, mutually owned building society, loved by our members. - New beginnings built on 140 years of experience
We’re passionate about providing great value, service and security for our members.
From the little to the life-changing, we make it all add up. All together, better.
Contact info
Coventry House, Harry Weston Road, Binley, CV3 2TQ, Coventry , United Kingdom
- 0800 121 8899
- support@thecoventry.co.uk
- www.coventrybuildingsociety.co.uk
Save for your sunny days
4.4
Excellent
3k reviews
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Excellent service all round!
Easy to contact by phone. Very helpful and knowledgeable person who sorted everything out quickly and efficiently and was clear in explaining everything. Highly recommended!
21 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Jan. We're so pleased to hear that you found it easy to contact us and that our team was able to quickly and efficiently resolve everything for you. Thank you for your kind words! Kathryn.
App has been useless the last few days
App has been useless the last few days. Good job I’m not away from home. Queuing on the phone to try and get answers and connect. Online chat is slow and useless. It’s a shame but tempted to transfer elsewhere for a better savings rate.
28 August 2026
Unprompted review
Reply from Coventry Building Society
Hello, I'm sorry to read this. Our APP was experiencing some technical issues yesterday but is now available to use, please accept my apologies for the inconvenience caused. We've reached out to you for some more information. Kind regards, Kathryn.
The Coventry Building society is a very helpful organisation.
The Coventry Building society has always been a very helpful financial organisation in my experience.I have been a member on and off since the 1980s. They are of course still a mutual ,a plus point in my opinion.
28 August 2026
Unprompted review
Reply from Coventry Building Society
Hello David. We're so happy to hear about your long-standing positive experience with us since the 1980s. We truly value your loyalty and appreciate your kind words about our mutual status. Kind regards, Kathryn.
I went into the Coventry branch in Northampton
I went into the Coventry branch in Northampton and sat down with Priyanka. My wife and I discussed the maturing of a bond and arranged to use up our ISA allowances and re-invest rest in various savings accounts. Priyanka made it a very straightforward, clear and consise experience. Thankyou
27 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Martin. We're so glad to hear we made your experience straightforward and clear. Thank you for sharing your positive feedback; it means a lot to us. Kind regards, Kathryn.
Good company
Easy to contact by phone and very helpful and knowledgeable agents. Have been with Coventry for years, not going anywhere else! 💗
17 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Mrs Jacobs,It's wonderful to hear that you find our agents helpful and knowledgeable when you contact us. We truly appreciate your loyalty over the years! Kind regards, Kathryn
Absolutely love this building society
Absolutely love this building society. Had my mortgage with them since 2018 and wouldn’t go anywhere else. Seriously short call wait times and amazingly helpful, polite and knowledgeable staff. Well done Coventry - in an era where everything is being outsourced to AI you continue to deliver first class personable support. Please keep it up!!
25 August 2026
Unprompted review
Reply from Coventry Building Society
Hi Laura. We are so pleased to hear about your positive experience with us since 2018. It's wonderful to know that you appreciate our short call wait times and the helpfulness of our staff. We are committed to providing excellent, personable support.
Thanks for your positive feedback.
Kind regards, Kathryn
Very helpful advisor who was able to…
Very helpful advisor who was able to arrange for us to open appropriate accounts
20 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Timothy. We're delighted to hear that our advisor was very helpful and able to arrange the appropriate accounts for you. Thank you for your positive feedback! Kind regards Kathryn.
Reply from Coventry Building Society
Hello Kevin. We are so happy to hear that you found our website easy to understand and navigate. Thank you for your kind words! Kind regards Kathryn.
Staff always excellent
26 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Mr Morgan. Thank you for sharing your positive experience! Kind regards Kathryn.
Member of staff very helpful and…
Member of staff very helpful and answered my queries, very easy transaction
26 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Susan. We're so pleased to hear that our team was helpful and made your transaction easy. Thank you for sharing your positive experience! Kind regards Kathryn.
The staff in Kenilworth are Lovely
The staff in Kenilworth are Lovely, they see to you very quick and efficiently,and if your having a bad day they always cheer you up and you leave with a smile, that why I will always be with the Coventry Building Society.
22 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Susan. We're so pleased to hear about your positive experience with our team in Kenilworth. It's wonderful to know they make your visits quick, efficient, and always leave you smiling. Thank you for your kind words! Kind regards Kathryn.
Reply from Coventry Building Society
Hello Mark. We are delighted you appreciate our professional organisation and excellent savings rates. We value your positive feedback. Kind regards Kathryn.
An ethical bank for trusting your money with
Coventry Building Society is an ethical bank that I'm happy to trust my savings to; gives good rates of interest; and has a reliable and easy to use website and banking app. Good financial service all round.
27 August 2026
Unprompted review
Reply from Coventry Building Society
Hello. We're so pleased to hear you trust us with your savings and find our rates good. It's great to know you appreciate our reliable website and banking app, and our overall financial service. Thanks, Rob.
Anytime I have had to contact Coventry…
Anytime I have had to contact Coventry I have always had extremely helpful and courteous people. Sometimes talking me through what I need to do online or doing the "job" for me. I'm pleased that I can go to the Co Operative Bank in Hanley if I feel I need assistance face to face.
11 August 2026
Unprompted review
Reply from Coventry Building Society
Hello June. We're so pleased to hear about your positive experiences with our helpful and courteous team. It's great to know you appreciate the support, whether online or in person at our Hanley branch. Thanks, Rob.
The adviser was extremely polite and…
The adviser was extremely polite and helpful and took me through the stages of opening a new ISA account using the App, then he transferred the balance of my existing account to the new account exactly as I wanted
Thank you
27 August 2026
Unprompted review
Reply from Coventry Building Society
Hello John. We're so pleased to hear that our adviser was helpful and polite in guiding you through opening your new ISA account and transferring your balance. Thank you for sharing your positive experience. Thanks, Rob.
Brilliant people service
We have been a client of The Coventry BS for many years and have always found the Company to be super efficient in every aspect. We are overly content to feel that our investments are safe and that we are extremely well looked after , made to feel we are their only client, which of course we really know we are not. Well done the Coventry Building Society.
19 August 2026
Unprompted review
Reply from Coventry Building Society
Hello. We are so pleased to hear about your long-standing positive experience with us. It's wonderful to know that you feel your investments are safe and that you are well looked after. Thank you for your kind words. Thanks, Rob.
Chelsea was marvellous!
Chelsea made me so glad that I had phoned. She was fantastic. I hsd just opened a new ISA with very competitive interest rate and wanted to transfer from my existing ISA. She was marvellous explaining every step of the way and double checking with me. So glad I had,nt struggled on my own. Despite the recorded message saying call volumes were higher than usual I only waited 5 mins snd it was very worthwhile completely stress free.
26 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Sue. We are so glad to hear that your experience with us was stress-free and that our colleague was able to assist you so effectively with your ISA transfer. Thank you for sharing your positive feedback. Thanks, Rob.
Always good experience with the…
Always good experience with the Coventry website and great customer service thanks plewis
26 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Phil. We're so pleased to hear you consistently have a good experience with our website and appreciate our customer service. Thank you for your positive feedback! Thanks, Rob.
Online a complete waste of time
Online a complete waste of time, 99.9% it doesnt work and just locks up, downloaded the App, that was a waste of time, won't let ne transfer money to my named lloyds account, says I need to set that up online !! Which just crashes.
Been like this for months, trying to phone them over the last few days, left emails etc, ZERO RESPONSE.
Awful service for a long term member
26 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Bob. I'm sorry to read this. We've reached out to you for some more information. In the meantime you're welcome to call us on 0800 121 8899, where one of our advisors will be able to help. We're here until 7pm. Thanks, Rob.
Great interest rate and extremely easy…
Great interest rate and extremely easy to open and fund my new ISA
3 August 2026
Unprompted review
Reply from Coventry Building Society
Hello Sue. We're so pleased to hear you found our interest rate great and the process of opening and funding your new ISA extremely easy! Thank you for your positive feedback. Thanks, Rob.
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