Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Company replied
Company details
- #83 of 136 best companies in Insurance company
- #46 of 67 best companies in Travel Insurance Company
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
705 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Steep premium hike at renewal
Some bad news - Cover Cloud has hiked my iPad premium by more than 30% at renewal after the first year of cover. No claims.
If your gadget is less than 18 months old, don't accept the auto-renewal offer.
Apply as a new customer if you see a discount code online and see if the price improves. It did for me.
Only fully review an insurer after you have made a claim.
3 September 2023
Reply from CoverCloud
Dear Peter,
We appreciate your review of our gadget insurance and thank you for sharing your insights about your recent renewal experience. Your feedback is invaluable in helping us improve our services and provide a better experience.
We regret any inconvenience that you encountered due to the premium increase of over 30% for your iPad. The premium is determined by a number of factors, including wholistic claims data and wider market conditions. We will share your feedback with our underwriter for consideration in the next review session.
We have investigated your individual case, and can see that the premium for this year’s renewal is the same whether the renewal had taken place via the invitation email we sent or via our website using the seasonal discount code. At CoverCloud, we are committed to continually enhancing our offerings and ensuring transparent, competitive pricing for all our customers. If you have any further concerns or queries, our customer service team is here to assist.
Thank you for choosing CoverCloud for your gadget insurance and we hope to have the opportunity to serve you even better in the future.
Best wishes, the CoverCloud Gadget Team.
The best service
All I have to do is send a quick email to Cover Cloud when changes are required to my policy, and they come straight back to you and sort everything out very quickly. So simple.
3 September 2023
Reply from CoverCloud
Thank you so much for your 5* gadget insurance review! We're pleased to hear that you've found our gadget insurance services exceptionally simple and convenient. Making policy changes via email is designed for your ease, and our team is dedicated to swift and efficient responses. Should you require further adjustments, please don't hesitate to contact our customer service team. Thank you for choosing CoverCloud, we look forward to continuing to meet your insurance needs.
Best wishes, the CoverCloud Gadget Team.
Reply from CoverCloud
We're delighted to hear that it was easy to set up your gadget insurance policy, and we greatly appreciate your 5* review. At CoverCloud, we pride ourselves on offering a hassle-free experience for our customers. It's great to hear that you're happy with our service so far. Our dedicated team is here to support you throughout your policy, ensuring your valuable devices stay protected. If you need any assistance in future, please do get in touch. Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Prompt response
Prompt and quick response to enquiry about adding another device to my policy
31 August 2023
Reply from CoverCloud
We greatly appreciate your 5-star review! We're delighted to hear that you experienced a swift and efficient response when inquiring about adding a new device to your gadget insurance policy. At CoverCloud, customer satisfaction is paramount and we're committed to delivering a seamless service. Should you have any queries or need assistance in future, our dedicated support team is here to assist you. Thank you for choosing CoverCloud.
Best wishes, the CoverCloud Gadget Team.
Simple straight forward and great value
My iPad is really important to me and should the worst happen I would not be able to easily replace it. The website was so easy to navigate, I was able to get exactly what I wanted and the price was extremely competitive. Will definitely look to cover my other gadgets with them in the future
21 August 2023
Reply from CoverCloud
Dear Carissma,
Thank you for your marvellous 5-star review!
We’re thrilled that your experience online was so positive and to be able to give you the peace of mind that your iPad has the cover it needs.
Thanks again!
Kind regards,
The CoverCloud Gadget Insurance Team
Very good insurance Happy price is good
23 August 2023
Reply from CoverCloud
Thank you for your 5* review of our gadget insurance. It's great to know that you're pleased with the quality of our service and the affordability we provide. Offering reliable coverage at a competitive cost is our priority, and we're glad you find value in it. If you ever need assistance or have questions in the future, please do get in touch.
Best wishes, the CoverCloud Gadget Team.
Very good service provided for the…
Very good service provided for the replacement bicycle after being stolen.
The agent was very very helpful and made the whole process bearable.
Definitely a good company
Definitely recommend.
Five star.
22 August 2023
Unprompted review
Reply from CoverCloud
Dear Barry,
Thank you for your wonderful 5-star review, it makes for great reading.
We were delighted to replace your bike after it was stolen earlier this month and that your experience with our claims team was so positive. We hope you enjoy being back out riding.
With best wishes,
The CoverCloud Cycle Insurance Team
Easy to sort
Easy to sort, reasonable premium for coverage of three devices. Highly recommended. Thanks.
19 August 2023
Reply from CoverCloud
Dear Dave,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback. We are pleased that you found the purchase process straightforward and the policy good value.
Thanks again!
The CoverCloud Gadget Insurance Team
Nice mobile insurance company in London
18 August 2023
Reply from CoverCloud
Dear Santosh,
Thank you for your feedback.
We are proud that all our administration, claim handling and leadership teams are based here in the UK, giving our policyholders the peace of mind that we’re fully compliant with UK regulations.
We would love to hear from you if you have any enquiries, so please do return to us should the need arise.
Kind regards,
The CoverCloud Gadget Insurance Team
Service
I changed the device on my policy and when it came time to claim it was still my old device which I no longer had so I couldn’t claim on my new one. Not ideal when it’s an emergency I wouldn’t recommend.
20 August 2023
Unprompted review
Reply from CoverCloud
Hi there,
Thank you for sharing your experience with us.
After discussing this matter with you, we explained that whilst cover begins immediately following the amendment, it takes a brief period for the new device to be reflected on the claim portal. We are sorry that this timeframe did not meet your needs, and so, following your request, we have cancelled the policy and issued a refund of the premium paid.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Thanks Ali, that's great to hear.
We pride ourselves on providing a prompt and efficient customer service.
Please email us at admin@covercloud.co.uk if we can help further.
Best wishes,
The CoverCloud Gadget Insurance Team
Easy to navigate
15 August 2023
Reply from CoverCloud
Dear Gemma,
Thank you for your 5-star review and we are delighted to learn that you had a smooth experience arranging cover for your gadgets. It really is great to hear!
Best wishes,
The CoverCloud Gadget Insurance Team
Refusal to pay straigtforward claim
Refused to pay for a straightforward claim. Do not use.
Cloud cover have a very slick process to ensure they don't pay the claim, referring to the detailed terms of the policy. They manage to do this even though they didn't send a copy of the policy.
My partners bike was stolen from a locked shed behind a locked gate with CCTV.
16 August 2023
Unprompted review
Reply from CoverCloud
Dear Mr Smith,
The claim relates to a third-party individual, given you are not named on the policy the extent of our response to your review can only be limited. Nonetheless, rest assured that throughout this process and as with every claim, we have given this case our full attention, diligence, and consideration of all the facts which have not been shared here. The assessments of this claim are now complete, and a final response letter has been issued to the policyholder.
Kind regards,
The CoverCloud Bicycle Insurance Team
Quick no fuss re establishment of my…
Quick no fuss re establishment of my cover. However after an unfortunate misunderstanding leading to the wrong phone being covered from last year. The matter has been resolved though.
13 August 2023
Reply from CoverCloud
Dear Mr Mayers,
Thank you for your 4-star review.
We were pleased to assist and resolve your enquiry in a straight-forward, swift, and positive fashion.
We trust everything to be in good order moving forward, but feel free to contact us should you require further assistance.
Kind regards,
The CoverCloud Gadget Insurance Team
Best insurance
16 May 2023
Reply from CoverCloud
Hi Jaimin,
We greatly appreciate your excellent 5-star review. We aim to provide comprehensive cover and a top-level service, so we're delighted that you are so pleased with our policy. Should you require any support or have enquiries in the future, please feel free to reach out.
Thanks again and with best wishes,
The CoverCloud Gadget Team.
Very easy process online would…
Very easy process online would definitely recommend to family and friends ! Thankyou 👍
11 August 2023
Reply from CoverCloud
Dear Karen
We sincerely appreciate your 5-star rating!
We're delighted that you found our site user friendly and that you would recommend us to your friends and family.
Feel free to contact us should you have any queries in the future, we’d be happy to help.
Thanks again!
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our gadget insurance service easy to use and that you're satisfied with the level of service it provides. Delivering great cover and ensuring your peace of mind are top priorities for us, and we're pleased to hear we could meet your expectations. If you ever need assistance or have any questions, please don't hesitate to get in touch. We'll be very happy to help.
Best wishes, the CoverCloud Gadget Team.
Thumbs up from me Quick
Quick, simple and easy to use. A great price. Hopefully I won’t need to use/claim but nice to know I’ve got it!
1 August 2023
Reply from CoverCloud
Thank you for the fantastic 5-star review! We're delighted you found purchasing our gadget insurance to be quick, easy and straightforward. While we hope you won't need to claim, having coverage brings peace of mind. Please get in touch if you have any questions or need assistance in the future, we'll be very happy to help you. Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Reply from CoverCloud
Thank you so much for sharing your positive experience with us! We're delighted to hear that obtaining gadget insurance was a hassle-free process for you. Our goal is to make things as easy and straightforward as possible for our customers, and your feedback reassures us we're on the right track. If you ever need assistance or have any questions in the future, please don't hesitate to contact us, we'll be very happy to help.
Best wishes, the CoverCloud Gadget Team.
Easy to use and effective
4 August 2023
Reply from CoverCloud
Thank you so much for taking the time to share your positive experience with our gadget insurance. We're so pleased to hear that you found our service easy to use and effective. Providing a seamless and hassle-free experience is always a top priority, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please do get in touch. Thank you for choosing CoverCloud to insure your gadgets!
Best wishes, the CoverCloud Gadget Team.
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