Update (8/11/25): Customer service initiated a new order and sent me a new shirt that I am much happier with & fits well. Original (6/30/25): The product image is misleading as the shirt material... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply adore the design. I was gifted the shirt by my girlfriend. However I've worn and washed it about 10-15 times and its starting to fall apart. I send a complaint and was offered a 20% disco... See more
Company replied
Purchased the Halloweentown sweatshirt as a Christmas gift for my son. The sweatshirt is a high quality material and it looks great! It arrives very quickly even though it was shipped from China. Defi... See more
Company replied
I’ve bought a few shirts from your site and I love them. They’re good quality shirts that have a sturdy and comfortable material. I also love the graphics, they’re quirky and so funny and I love weari... See more
Company replied
3.8
Great
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Customer Support Anne
Well I haven't yet received my order so this is a review about their customer support. I got fast and wonderful response from Anne that answered my question and my worries. Can't wait to receive my order now!
2 December 2025
Unprompted review
Reply from Cowboybay
Dear customer,
Thank you so much! 😊
We’re thrilled Anne could help ease your worries — and we can’t wait for you to receive your order too! 🙌✨
Cowboybay Customer Service Team
Great quality!
Purchased the Halloweentown sweatshirt as a Christmas gift for my son. The sweatshirt is a high quality material and it looks great! It arrives very quickly even though it was shipped from China. Definitely recommend this for any Halloweentown fans!
18 November 2025
Unprompted review
Reply from Cowboybay
Dear customer,
Thank you so much! 😊
We’re thrilled your son’s Halloweentown sweatshirt arrived quickly and looks great — perfect gift choice! 🎄🧡
So glad you’re happy with the quality, and thanks for the kind recommendation! 🙌✨
Cowboybay Customer Service Team
Reply from Cowboybay
Dear Customer ,
Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of your item and our speedy shipping. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.
We can't wait to help you again in the future! 😊
Cowboybay Customer Service Team
Great help!
I initially had an issue but Anne reached out and got everything corrected. Great product and great service. ⭐️⭐️⭐️⭐️⭐️
1 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you so much for taking the time to share your experience and for your generous five-star rating! ⭐️⭐️⭐️⭐️⭐️
We're truly glad to hear that Anne was able to help resolve the issue you encountered — providing thoughtful and effective customer care is something we strive for every day. It’s also wonderful to know that you’re enjoying the product itself.
We appreciate your trust and patience, and we’re looking forward to serving you again in the future! If you need anything else, we’re always here to help. 😊
Cowboybay Customer Service Team
Reasonably priced and fast delivery
Reasonably priced and fast delivery, quality products
31 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for sharing your experience!
I'm pleased to hear that you found the products to be reasonably priced and that the delivery was fast. It's great to know you're happy with the quality of the items.
If you have any more feedback or need further assistance, feel free to reach out.
Enjoy your purchase!
Cowboybay Customer Service Team
The pants in kids sizes run big!
The pants in kids sizes run big!
They are not true to size at all
1 November 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for your feedback — we truly appreciate you taking the time to let us know! We will check our size chart again.
If the pants don’t work out for your little one, please reach out to us at support@cowboybay.com — we’d be happy to help with an exchange or refund.
Thanks again for your honesty and support!
Warm regards,
Cowboybay Customer Service Team
Product was exactly what I wanted and…
Product was exactly what I wanted and came so quickly
29 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
We’re thrilled the product was exactly what you wanted and that it arrived quickly! Thank you for your kind words—we truly appreciate your support.
Warm regards,
Cowboybay Customer Service Team
Fast and as advertised
28 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your review!
We’re thrilled to hear your experience was fast and exactly as advertised. Delivering on our promise means everything to us.
We truly appreciate your support and are honored to have you in the cowboybay family.
Stay blessed,
Cowboybay Customer Service Team
Unethical
Cowboybay have removed three stolen designs they were selling by independent artist Morwenna Farrell. I said as much in my review and advised people to be wary of buying from them. My review was removed, refused reinstatement unless I changed it. So here I am, stating in very plain, but truthful words, why I have given 1 star. You can see proof of the actions I mention on Morwenna's Instagram (@morwennafarrell_illustrations).
28 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for bringing this matter to our attention. We are deeply sorry that one of our products appears to have infringed on the artwork of Morwenna Farrell (@morwennafarrell_illustrations).
At Cowboybay, we respect and value the creativity of independent artists, and we do not condone the unauthorized use of any designer’s work. Upon receiving your report, we have launched a full internal review . please do not worry.
If you have any further information or evidence, we welcome it so we can continue to address the issue responsibly.
Thank you for holding us accountable. We are truly sorry for the harm caused and are taking steps to ensure this does not happen again.
Sincerely,
Cowboybay Customer Support Team
Great item so happy with this purchase…
Great item so happy with this purchase supreme quality T-shirt
24 October 2025
Unprompted review
Reply from Cowboybay
Dear customer,
So glad you're happy with your purchase — love hearing it's supreme quality! 🖤 Thanks for the kind words!
Warm regards,🤗
Cowboybay Customer Service Team
Worst snap back I have ever had
Worst snap back I have ever had. Does not stay snapped at all.
3 October 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for your feedback—we’re truly sorry to hear that your snapback hasn’t held its fit and is the worst you’ve ever had. That’s definitely not the experience we want for you.
We’d like to make this right. Please reach out to us at support@cowboybay.com, and we’ll be happy to assist with a replacement or refund.
We appreciate your honesty and will share your feedback with our product team to improve quality.
Sincerely,
Cowboybay Customer Service Team
The design is awesome! But..
The design is awesome! But.. after 5 wears and washes the stickers or glued on decals are already starting to peel off. Super comfy, the material is great, just unfortunate that it doesn't seem built to last.
30 September 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for your feedback—we’re so glad you love the design and find the shirt super comfy with great material!
We’re truly sorry to hear the decals started peeling after a few wears and washes. This isn’t the durability we aim for, and we apologize for the disappointment.
We’d like to make this right. Please reach out to us at support@cowboybay.com, and we’ll be happy to offer a replacement or refund, whichever you prefer.
We’ll also share your feedback with our production team to improve the application process.
Sincerely,
Cowboybay Customer Service Team
My shirt is the perfect size and great…
My shirt is the perfect size and great quality!
15 September 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you for your wonderful feedback! We’re thrilled to hear your shirt fits perfectly and meets your expectations for quality.
It means a lot to us—thank you for taking the time to share your experience!
We can’t wait to see you again.
Warm regards,
Cowboybay Customer Service Team🎑🎑
good customer service!
13 September 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you so much for your positive review! We're truly glad we could assist you and provide a great experience.
Excellent service is what we aim for every day, and feedback like yours means a lot to our team.
We look forward to helping you again soon!
Warm regards,
Cowboybay Customer Service Team🎃🎊✨
Shirts run small and the return policy…
Shirts run small and the return policy doesn’t allow you to return them.
29 August 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear that the shirts ran small and that our return policy didn’t meet your expectations.
We strive to provide accurate sizing guidance, and we regret that it didn’t work out this time. we completely understand how important fit is—and we apologize for any frustration this has caused.
We’d be happy to help you exchange size or return if you need if you’re open to it. Please feel free to reach out to us at support@cowboybay.com—we’re here to help.
Thank you for your honest feedback. It helps us improve how we communicate sizing and support our customers.
Warm regards,
Cowboybay Customer Service Team
Love the quality and fit of these…
Love the quality and fit of these t-shirts! I bought my first one over a year ago and I wear it so much and it still looks the same. I bought a handful more recently and can’t wait to wear them this fall!
31 August 2025
Unprompted review
Reply from Cowboybay
Dear Customer ,
Thank you so much for your wonderful review! We're thrilled to hear you love the quality and fit, and that your first tee has held up so well even after a year of wear—that’s exactly what we aim for!
We’re so glad you’ve added more to your collection and can’t wait for you to enjoy them this fall. Thanks for trusting us with your go-to shirts!
Warm regards,
Cowboybay Customer Service Team🤗🤗
Reply from Cowboybay
Dear Customer,
Thank you so much for your positive review! We're thrilled you're happy with the product and that your delivery was efficient.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Cowboybay Customer Service Team💖
If 0 stars were an option
If 0 stars were an option. Product is nothing like the pics on the site. Odd smell to clothing and the fit is horrible. No lace on clothing as described. Everything is ultra synthetic.
19 August 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you for your feedback, and we are deeply sorry for the experience you’ve had with your order. We completely understand how disappointing this must be, especially when the product doesn’t match your expectations.
We take your concerns about the quality, description, fit, and odor very seriously. This is not the standard we strive for, and we sincerely apologize for falling short.
We would like to make this right as quickly as possible. Please reach out to us directly at support@cowboybay.com with your order number, and our team will personally assist you with a full resolution—whether that’s a return, refund, or replacement.
Your feedback is invaluable, and we appreciate you bringing this to our attention. We’re committed to improving and ensuring this doesn’t happen again.
Sincerely,
Cowboybay Customer Service Team
Small Issue rectified very quickly.
Due to the sizing for the Tanks I wanted being a little confusing I ordered a 2xl as per the T’s I had currently bought but on arrival they were more like a M. Customer service were absolutely brilliant and sent out the correct size instantly without asking for the hassle of sending the others back. Communication was great and service was quality.
1 August 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for taking the time to share your experience — we're truly grateful for your feedback and thrilled to hear that our team could make things right for you!
We completely understand that sizing can sometimes be confusing, especially across different styles like tees and tanks. We’re so sorry the 2XL didn’t fit as expected — we know how important it is to get the perfect fit.
It warms our hearts to hear that our customer service team could help quickly and that you found the communication and service to be top quality. Being able to send out the correct size without requiring a return is part of our commitment to making things as easy and stress-free as possible for you.
Thanks so much for your understanding, patience, and kind words. Customers like you make our work so rewarding, and we’re honored to have earned your trust.
We hope you love the new tanks, and we can’t wait to serve you again!
Best regards,
Cowboybay Customer Service Team
Love your shirts !!
I’ve bought a few shirts from your site and I love them. They’re good quality shirts that have a sturdy and comfortable material. I also love the graphics, they’re quirky and so funny and I love wearing them out because they make myself and others laugh.
14 August 2025
Unprompted review
Reply from Cowboybay
Dear Customer,
Thank you so much for your wonderful review — we're absolutely thrilled to hear you've enjoyed not just one, but several shirts from our collection!
It means the world to us that you appreciate both the quality and comfort of our shirts. We choose sturdy, soft fabrics because we believe great tees should feel as good as they look — and last well beyond the first wash.
Even better? Knowing our quirky, funny graphics bring laughter to your day — and to those around you! There’s nothing we love more than hearing that our designs spark joy, start conversations, and put smiles on faces. You’re exactly the kind of customer we design for: someone who isn’t afraid to wear their personality on their sleeve (literally!).
Thank you for being a repeat supporter and for sharing the fun every time you wear one of our shirts. We can’t wait to surprise you with more designs that make you laugh out loud.
Keep spreading the joy — we’re so grateful to be part of it!
Best regards,
Cowboybay Customer Service Team
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