our beautiful retriever Cooper had to be put to sleep on Monday,he was cremated and we received his casket today Thurs,very quick and efficient service we now have him back home where he belongs .Than... See more
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We received our ashes back this morning for our beloved Max who passed on 11th August. I did ring yesterday to see when he would come home and they said this morning as he will be collected yesterda... See more
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They were very good at listening, and went through every detail, carefully, with me. They told me the process of receiving my pet's ashes. Was very pleased with their service. Thanks for making sure t... See more
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This is [sadly] the 3rd time over 15 years we've used the facilities and service for one of our dogs at the CPC Cambridgeshire/Hertfordshire site. In general, the experience of the CPC Pet crematoriu... See more
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Company details
Written by the company
CPC offers a wide range of pet cremation services as well as numerous memorial plaques, keepsakes, caskets and urns. At CPC, we understand the emotional weight of loss and offer a dignified farewell for your beloved pet. With utmost respect and compassion, we ensure their journey is more than just a service—it’s a heartfelt tribute. Explore our website and discover our respectful, affordable approach, designed to support you during this challenging time, and you can be assured that your cherished companion will be treated with the care and reverence they rightly deserve.
Contact info
A505 Main Road, Thriplow Heath, SG8 7RR, Royston, United Kingdom
- 01763 207700
- info@cpccares.com
- www.cpccares.com
4.0
Great
216 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Compassionate, professional, respectful and, above all, kind
CPC helped make the most devastating time in my life more bearable when I sadly lost both of my beloved dogs within just two months of each other.
The first loss was especially overwhelming. Immediately after my dog was euthanised, the vet began pressing me to make cremation decisions, which felt incredibly distressing in that moment. I chose instead to contact CPC directly - and I’m so glad I did. The staff were compassionate, patient, and deeply understanding. They liaised with the vet and arranged for my dog to be collected, keeping me informed every step of the way. A week later, I received his ashes in the most beautiful casket.
Tragically, we lost our second dog two months later. Because of the care CPC had shown previously, I didn’t hesitate to reach out to them again. This time, I was able to collect my dog from the vet myself and bring him to CPC. We were welcomed with professionalism and empathy, and my dog was treated with the utmost respect. Once again, I received his ashes the following week.
I wholeheartedly recommend dealing with CPC directly rather than through the vet - not only for their compassion and professionalism, but also because there are no hidden or additional vet fees to worry about.
I cannot praise Lauren and the entire team at CPC highly enough. Their kindness and support during such a painful time meant the world to me.
21 April 2025
Unprompted review
Reply from CPC
Dear Jules
Thank you so much for sharing your experience with us, and for your kind words during what has clearly been such a heartbreaking time. We are truly sorry for the loss of both your beloved dogs — losing one companion is devastating, but to go through that twice in such a short space of time is incredibly hard.
It means a great deal to know that our team were able to provide comfort, clarity, and support when you needed it most. At CPC, we believe every pet deserves to be treated with dignity and respect, and every family deserves compassion and care. We are honoured that you entrusted us with both of your dogs and that we could help ease some of the burden during those moments.
On behalf of all of us at CPC, thank you again for placing your trust in us and for recommending us so highly. Please know we are thinking of you and wishing you peace and comfort in the memories you hold.
The CPC Team x
Cpcdontcare
My dog sadly had to be put down on 26/9/25, due to how fast things went I was unable to prepare, I was unable to get a paw print of my dog, the vets had closed and I thought my last opportunity for this would be contacting cpccares, I got a cold response from them over this, yes the service isn’t something that’s offered and that’s ok but to respond in the cold way they did at a terrible time just wasn’t ok. A little compassion goes a long way and it just wasn’t shown at all.
27 September 2025
Unprompted review
Reply from CPC
We are truly sorry for your loss — saying goodbye is never easy, and we completely understand how much keepsakes such as paw prints can mean.
To clarify, paw prints can only be taken when families attend their pet’s cremation, and sadly we aren’t able to offer this service outside of that. Even so, our team always aims to respond with empathy and compassion. We are very sorry if our reply felt cold at such a difficult time — that was never our intention.
If you’re able to let us know who you spoke with, we would like to look into this further to make sure our support reflects the care we strive to provide.
Please accept our deepest condolences once again.
The CPC Team
Perfect
Vivian at CPC was brilliant. At a time when we were beside ourselves having lost our family pet, she took the pressure off by making us and our dog very welcome. She showed the perfect amount of genuine sympathy and respect, to which we were totally grateful for. From dropping our dog off, to collecting his ashes, CPC along with Vivian, provided a service beyond what we were expecting. Thank you
23 September 2025
Unprompted review
Reply from CPC
Dear Marcus
Thank you for sharing such thoughtful feedback. We’re deeply sorry for the loss of your beloved dog, and it’s heartening to know that Vivienne’s care and compassion made a difference during such a painful time. We’ll be sure to share your kind words with her and the team. Supporting families with genuine respect and empathy is at the heart of what we do, and we’re grateful you entrusted us with your pet’s final journey.
Kind regards
The CPC Team x
A compassionate and dignified experience
My beloved Ted passed away at the weekend. Angie took my call on Saturday and was very caring and arranged for me to take Ted for his cremation. A lovely lady called Vivien met me on arrival and was very compassionate. The men that helped with Ted were very respectful. I collected Ted’s ashes today. Although a very sad time, it was very dignified. Thank you.
17 September 2025
Unprompted review
Reply from CPC
Dear David
Thank you for taking the time to share your kind words with us at such a difficult time. We are so sorry for the loss of your beloved Ted. It means a great deal to know that Angie, Vivienne, and our team were able to support you with care and compassion.
Thinking of you at this sad time.
The CPC Team x
The best
The best ! Ive had both my dogs crematorium done here . The customer service was amazing both times .. so helpful and very nurturing to me as i was grieving my beloved dogs .. i would highly recommend this place to my friends and family for there beloved pets ! Would not go anywhere else now .. in the future … amazing staff on the phone to xx
5 September 2025
Unprompted review
Reply from CPC
Dear Jessica
Thank you so much for your kind words and for trusting us with both of your beloved dogs. We know how difficult it is to say goodbye, and it means a great deal to hear that our team were able to support you with care and compassion during those times. We truly appreciate your recommendation and will pass your lovely feedback on to our staff, especially the team on the phones who will be touched to know they made a difference.
Kind regards
The CPC Team x
Whilst I’m happy with CPC service for…
Whilst I’m happy with CPC service for the cremation and beautiful casket for my beloved Loki, I am waiting nearly 3 weeks for my itemised invoice I have requested for my pet insurance. The invoice for my dog’s cremation is the only thing my insurance is waiting on and is dragging on daily which is hindering my grieving process, the death of my dog was sudden and out the blue and the unexpected costs have left me in financial strain, this invoice is the only thing left to be submitted. It does not take nearly 3 weeks to email an invoice.
My first email request was acknowledged on 22/08 by Reuben
2nd email sent 02/09 unanswered
Website enquiry sent 05/09 acknowledged by Amanda Reynolds
08/09 emailed Lewis Arbon unanswered.
10/09 emailed Lewis Arbon for the 2nd time
Lost count of the unanswered phone calls made.
Anyone else this can be escalated to?
Thank you all received and passed onto insurance. Like I say I am extremely grateful for the service and beautiful casket for Loki, the service and sympathy I have received has been second to none.
19 August 2025
Unprompted review
Reply from CPC
Dear Rachel,
Thank you for your patience, and I am so sorry for the delay you have experienced in receiving your invoice for Loki’s cremation. I completely understand how important this is for both your insurance claim and your peace of mind during such a difficult time.
Your invoice has now been processed and sent to you as requested. Please be aware that we are only able to generate invoices once the cremation has been fully entered into our systems. This process can take up to two weeks, and unfortunately, due to reduced staffing over the holiday period, it has taken a little longer than usual on this occasion. I sincerely apologise for the additional delay and for any distress this has caused.
Once again, I am very sorry for the inconvenience you have faced, and I hope this now allows you to finalise your insurance claim. If you need any further assistance, please don’t hesitate to contact us directly.
Kind regards
The CPC Team
We received our ashes back this morning…
We received our ashes back this morning for our beloved Max who passed on 11th August. I did ring yesterday to see when he would come home and they said this morning as he will be collected yesterday. APC delivered Max ashes very early.
Very good service overall but the only criticism is the time it takes to do the cremation and have ashes back home. However it was about 10 days as I was told it could take.
28 August 2025
Unprompted review
Reply from CPC
Thank you for your kind words and for taking the time to leave a review. We’re so sorry for your loss of Max and understand how important it is to have him back home with you.
We do advise that the return of ashes can take up to 10 working days from the date your pet is collected from your veterinary practice, and we always aim to complete the process with the greatest care and respect as quickly as possible. We’re pleased Max was safely returned to you within this timeframe, and we truly appreciate your feedback on our service.
Kind regards
The CPC Team x
Professional and understanding
From start to finish my pets cremation was handled with such kindness and empathy. Received my ashes today .. what a beautiful casket and packaging . And the card meant so much .. I literally broke down in tears .. thank you so much
12 August 2025
Unprompted review
Reply from CPC
Thank you so much for your kind words. We’re truly sorry for your loss, and it means a great deal to know that our team’s care and attention brought you some comfort during such a difficult time. We take pride in ensuring every pet is treated with dignity and love, and your feedback reminds us why this is so important. Sending you our deepest sympathies.
The CPC Team
CPC FROM START TO FINISH WHAT FANATIC GOOD IT ONLY TOOK 10 DAYS FROM START TO GETTING MY CAT BACK HOME JODA THANK SO MUCH ANY ANSWERS YOU WANTED TO ASK THEM THEY WAS KNOW PROBLEM SPOKE REALY WELL
Spoke you all the way and nothing was a problem to answer well done CPC
1 August 2025
Unprompted review
Reply from CPC
Thank you for your lovely feedback. We’re so pleased we could guide you through the process and return Joda home so quickly. Your kind words mean a lot to our team.
Warm regards
The CPC Team x
Think sensibly in a bad situation and ask questions
My dog became ill v quickly and had to be pts on the 23rd July. I was shell shocked and should have thought more sensibly but at the time was too distressed. Requested a private cremation with the vets that was noted. My lovely dog was cremated on the 28th and not returned to me till the 6th August (why so long). When he was returned his name was spelt wrong, I had to call the vets as it had been so long since he was pts to find out where he was. I then collected his ashes to find a card inside again with the altered wrong name giving cremation details. I emailed Tewkesbury to see if there was a memorial area/garden or anywhere I could visit for quiet time they never even replied so I telephoned and they said said No they do not own the land and have no facilities for that? I am devastated, I feel I let my dear friend down. I was not with him for any goodbye and I worry how much respect he was treated with by these people. The whole experience was soulless and not worthy of my dear companion.
28 July 2025
Unprompted review
Reply from CPC
We are very sorry for the loss of your beloved dog. We understand how upsetting this time has been for you, but we do wish to clarify a few points.
We do have a Garden at our Tewkesbury site, which is open for quiet reflection, and we would never tell a caller otherwise. I am sorry if there was any misunderstanding when you contacted us.
When a private cremation is arranged through a veterinary practice, ashes are returned to the practice on our next scheduled collection with them. This is why we advise allowing up to 10 working days. If this was not made clear by your practice, we apologise for the upset this caused.
Please be assured that every pet entrusted to us is treated with the utmost dignity and respect at all times.
Kind regards
The CPC Team
Reply from CPC
Thank you for your kind words. We're so glad to hear you were happy with the care you received and that our team could support you during such an important time.
Your feedback means a great deal to us.
Warm regards
The CPC Team
Amazing
I was honestly debating on having my beloved boy cremated despite wanting his ashes as I was sure pet cremation was just a way to exploit the vulnerable. I was in tears when Stephanie answered my call. She was absolutely amazing. Not only explaining the process to me but I learnt that its a requirement for employment at cpc that you are a pet owner. This instantly made me feel so much better. She gave me all the time I needed and not only getting the arrangements sorted but having a chit chat about everything else too.
My biggest fear was that the 'baby' id raised amd adored would become 'just a dog' and treated as rubbish.
Knowing that as a fellow pet owner/human Stephanie has been through this process herself and can really understand how i feel made everything bearable. I couldn't be more grateful to Stephanie and cpc for not only arranging the necessary but giving me the time to talk.
This company really does understand the grief you feel loosing your baby.
Can't say thank you enough
5 August 2025
Unprompted review
Reply from CPC
Dear Claire
Thank you so much for sharing your heartfelt experience and for placing your trust in us during such an emotional and difficult time. We are truly sorry for the loss of your beloved boy.
It means the world to us to know that Stephanie was able to offer you the compassion, time, and reassurance you needed. Your words beautifully reflect everything we aim to provide — not just a service, but genuine care and understanding from one pet lover to another. We are incredibly proud to have team members like Stephanie, whose empathy and warmth help make such a painful moment feel a little less overwhelming.
Please know your boy was treated with the utmost respect, and we’re honoured to have helped you say goodbye in a way that felt right to you.
With deepest sympathy,
The CPC Team
This is our 3rd time using CPC over the…
This is our 3rd time using CPC over the last 3 years and each time they have been fantastic.
The lady that took my initial phonecall was sympathetic and professional and we received each of our boys back home in very quick time.
Hopefully we wont need their services for a long time now but when the time comes to say Goodbye to our 2 puppies we will not hesitate to trust CPC with them as we know they're in good hands as were Pickle, Murphy Moo and now Rusty .
Thankyou CPC
4 August 2025
Unprompted review
Reply from CPC
Thank you so much for your kind and heartfelt words. We're truly honoured that you have entrusted us with Pickle, Murphy Moo, and most recently, Rusty. It means a great deal to know that we were able to support you during such emotional moments and that our team, especially the colleague who took your initial call, was able to offer the care and compassion you needed.
We know how deeply loved each of your pets were, and it’s a privilege to be part of their final journey with you.
Thank you again for your trust and for taking the time to share your experience with us.
Warm regards
The CPC Team x
Our 14 year old cat Chairman Meow died…
Our 14 year old cat Chairman Meow died on Wednesday 30th July.
This was unexpected and we tried to ring up some local crematoriums. No others answered the phone that day…
We rang CPC Cambridge and although we waited in line for 20 minutes, when we spoke to the lady it was very professional.
We took Chairman to the venue before midday the following day and they called us 2.30pm saying we could return to collect his ashes which we did (we paid extra for same day collection). We went to lovely nearby RSPB Fowlmere to be with nature whilst awaiting the call.
We had a print of his paw taken and returned home to scatter his ashes.
The remembrance/memorial garden is very nice, and it felt like Chairman got a fly pass of planes from Duxford during the time he was at CPC.
Vivienne was very kind throughout the whole day, not only to my wife and I but more importantly to little Chairman.
Rest in peace küçük aslan (little lion)
31 July 2025
Unprompted review
Reply from CPC
Thank you so much for taking the time to share your experience with us during such a difficult time. We are truly sorry for the loss of your beloved Chairman Meow – he clearly meant the world to you both.
It means a great deal to hear that our team, especially Vivienne, was able to offer kindness and support throughout your visit. We’re glad we could help you say goodbye in a way that felt respectful and comforting. The image of Chairman receiving a fly-past from Duxford is a beautiful one, and we're honoured to have played a small part in his farewell.
Thank you again for your kind words, and we send our heartfelt condolences.
Rest in peace, küçük aslan.
Kind regards
The CPC Team x
CPC Cares
Amazing service I rang on the 16th July, My boy was picked up on the 17rh July and I got him back the 22nd. I was shocked at how quick the whole process was, I am so happy that he was picked up and cremated the same day I was so worried he would have been picked up then waited days for his cremation. Can’t fault these people enough for what they do for your loved pets. My boys back home where he belongs Thankyou so much for the service you provided and for getting my boy back home quickly.
16 July 2025
Unprompted review
Reply from CPC
Dear Rachel
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re truly sorry for your loss, and we're honoured to have been able to care for your boy with the respect and dignity he deserved. It means a great deal to know that the speed and care of our service brought you some comfort during such a difficult time.
Your trust in us at such a personal and emotional moment is never taken for granted. We’re so glad he’s back home where he belongs.
With heartfelt thanks,
The CPC & Petrest Team
Tiddles sadly was cremated on the 14th…
Tiddles sadly was cremated on the 14th n i got his ashes back today amazing so fast n a beautiful box and card
18 July 2025
Unprompted review
Reply from CPC
Thank you for your kind words. We're so sorry for your loss of Tiddles, and we're glad we could return him to you quickly and with care. It means a lot to know the box and card brought some comfort during this time.
With sympathy,
The CPC Team
Absolutely amazing company.
Absolutely amazing company.
My boy was cremated on the 5th and we received his ashes back on the 11th, he came home with a beautiful bottle filled with some of his fur, a paw print, a card from the company,with his ashes,all packaged up with care.
So a big thank you for looking after our baby Boo Boo xx
11 July 2025
Unprompted review
Reply from CPC
Thank you so much for your kind words. We’re honoured to have cared for your beloved Boo Boo and are truly grateful for your trust during such a difficult time. xx
Compassion for our beloved dog - Cambs/Herts site
This is [sadly] the 3rd time over 15 years we've used the facilities and service for one of our dogs at the CPC Cambridgeshire/Hertfordshire site. In general, the experience of the CPC Pet crematorium and their Petrest service has always been empathetic to our needs. Their [Petrest] website doesn't really do it justice and could do with a significant update to explain what they do and what we get in return in more detail, there is a lot to absorb, choices to decide upon etc, all whilst in a state of sad emotions; it is a business of course like a human funeral directors. I found their email reply quick, although when initially phoning it did take a time to get through, but having used the CPC crematorium before, I knew it was worth the wait. I suppose the most important part for me, apart from collecting our deceased dog from the vet, was the availability to visit and spend some last time with our lovely dog, to say a final goodbye. Their separate lounge and actual resting area for our dog was tasteful and peaceful; their was no rush [on a weekday] which was important for me. They [Petrest] collected our dog from the vets and laid him out in rest for our visit. His ashes were given to us in a nice casket of our choice. Whilst on this recent occasion something didn't go exactly to plan, it didn't tarnish the overall good experience. We had conversations with 4 different staff and found them all to be understanding and helpful.
23 June 2025
Unprompted review
Reply from CPC
Thank you for taking the time to share your experience, especially during such a difficult and emotional time. We're truly sorry for the loss of your beloved dog and deeply appreciate your trust in returning to us for the third time over the past 15 years.
We're heartened to know that our team at the Cambridgeshire/Hertfordshire site was able to offer you the compassion, care, and space needed to say goodbye in a peaceful and respectful setting. Your comments about the resting area and unhurried experience are incredibly valued — it's so important to us that families feel supported during every step.
We’re also glad to hear that while there was a small hiccup during this visit, it didn’t take away from your overall experience and that you found our staff to be understanding and helpful. That means a lot to us.
Thank you once again for your trust, your candour, and your kind words. If there's anything more we can do for you now or in the future, please don’t hesitate to reach out.
With heartfelt condolences,
The CPC & Petrest Team
Didn't even answer the phone
Didn't even answer the phone, so still no clue if the vet sent my dog here and can't find her, so definitely won't use for any other pets!
1 July 2025
Unprompted review
Reply from CPC
We are very sorry that you are feeling distressed, but without any identifying details (vet practice, name of your pet, dates etc) or follow-up from you, we are unable to confirm whether your pet is with us, nor can we respond meaningfully to your review.
Our phone lines are open and we are answering calls, although during peak times there may be increased wait times while we talk with other pet owners. If you still require assistance, please contact us directly at info@cpccares.com, and we will do everything we can to help.
Kind regards
The CPC Team
My Cat had to be put to sleep on 18th…
My Cat had to be put to sleep on 18th June 25 as she had cancer the PDSA said they normally use CPC to collect the pets, cremate them then return them to the owner we cannot get intouch with this company we were informed that they use DPD courier to deliver pets ashes back, this horrified us we cannot get intouch with DPD also. Absolutely shocking, where is my pets ashes?
18 June 2025
Unprompted review
Reply from CPC
Dear Lorraine
We’re very sorry to hear about the loss of your beloved cat, and we completely understand how distressing this time must be for you.
We must clarify that we have not received any emails from you regarding your pet’s ashes and without any further information, I am unable to check out phone systems. Our phone lines have been fully operational since the end of May, and we’ve been assisting families daily without issue. If you’ve been trying to reach us and haven’t had a response, it’s possible the contact details provided were incorrect — please do reach out to us directly by emailing us at info@cpccares.com providing your full contact details so we can assist you immediately.
Regarding the return of ashes: in some cases, depending on the arrangements made by the referring veterinary practice, ashes may be returned by a trusted courier such as DPD, but this is always handled with the utmost care. We completely understand your concern and would like to look into your individual case to provide reassurance and a clear update.
Please get in touch with your name, your pet’s name, and which PDSA practice involved, and we’ll be able to locate your records and help straight away.
Kind regards,
The CPC Team
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