Copenhagen Bridal Reviews 175

It was an amazing journey. Going to Copenhagen Bridal I had two weeks to my wedding and I had not found THE dress. I had an appointment with Paige, she asked me what I loved and what I wanted and she brought some dresses based on my description. This was totally different from what other stores were telling me. Despite it being big and needing adjustment, she gave me a moment to think how I feel in it. I immediately knew inside that I had found my dress. Paige took a picture of me holding the dress which was cute and wrote down all the adjustments it needed, reached out to the tailor and told me she’ll contact me once she got a hold of them by the end of the same day. I got in touch with the tailor the next day and it really eased my worry about not finding a dress and it was the most beautiful dress I’d chosen

Really nice staff, helpful smiling, proffesional
Beautiful dresses

I made a mistake when booking, but they were bery helpful and made sure to fit me in the same day.
Even though it was my mistakr

The best experience! I had the store completely to myself, the BEST assistant/witness/partner ever (Paige) that was so patient and caring during the entire process. I can definitely recommend! And I said YES to my dress!

Very satisfied.
The store is very beautiful with many different options for customers. I found my perfect wedding dress here. The workers were very helpful and understanding. They seemed like they enjoy their work and that make the whole experience of buying dresses more enjoyable. Especially, when you see that they give you attention and want to help you.
Thank you. ☺️

The best experience ever, I ordered a “Brudekjole prøvning & Champagne”. Federica was everything for me. She really is very good in understanding your taste/style, advising you and still giving you other options “outside” what you are expected. To finally give you the security to realize what dress is the chosen one and say Yes to the dress!
Just one small thing, I was a little bit disappointed as I did not checked and trusted them was when they ordered extra “fabric” lace for the sleeves, it was not what I expected or was not “the same design than the dress” but luckily it was resolved considering the different extra “transparent fabric” apart of the lace.
Despite this, I will definitely recommend the place and the experience!

I had such a great experience at Copenhagen Bridal. The service was great and they did everything possible to help me get the dress of my dreams.

Great experience! Sweet and very helpful personal. Ended up walking out of the store with my wedding dress, which I didn’t think would be possible

I was maybe bot the easiest bride but my consultant made me right at ease from the start. I didn't know at all what I wanted or what I was looking for, I just needed a dress. The consultant put me in different styles to try to find out what I liked. She was so patient and kind and sweet. As my family doesn't speak danish, she did the whole appointment in english. The shop has a wide range of gorgeous dresses and all price range. I would really recommend this shop. They are very professional and really listen to your wishes.

I have had a very good experience with bridal-consultant Tilde, who found some beautiful dresses for me to try on. After e-mailing her about 7 times with various questions about a particular dress (with quick responses on her part), I have now ordered my wedding dress from CPH Bridal. I can't wait to try it on for the first time:)

Tilde is very nice and helpful in helping me to search for a wedding dress that fit my silhouette and preference. She first listened to my idea about my dream dress and also my wedding style, and then guided me through letting me to try different silhouettes and styles. I understood more about the pros and cons of each style, and we finally found one! Looking forward to the arrival of my wedding dress. Thanks Tilde.

A great place to find your wedding dress. Amazing service! Very professional, kind and helpful staff. I would definitely recommend Copenhagen Bridal to anyone!

Just bought my dress - amazing dresses and fantastic service.

Nice and beautiful shop with sweet and helpful workers.
If I could I would come again and buy more weddinggowns for sure ;)

I had a very nice appointment at copenhagen bridal, the girl who helped me was very nice and also gave good advice in helping me choosing which dresses to try on

Very good! Excellent help, very good variety of the dresses.

A very good experience.
I had been to two dress shops beforehand and this is the first place I felt exclusivity and a bit glamorous.
Beautiful dresses!

I chose to come to Copenhagen Bridal after previously visiting another wedding boutique in England. I already thought I had found a dress that I loved but I had only been to the one boutique so I also wanted to try at least one more boutique where I live, in Copenhagen, in order to compare prices/selection and to be sure I was completely 100% certain about the dress I was choosing. The customer service at Copenhagen Bridal was far below what I was expecting in almost every regard but I have three main criticisms - the process for selecting dresses, the changing process, and the general atmosphere.

The process for selecting dresses

I had pre-booked the appointment online and when I arrived with my friend we were told to hang up our coats and then wait. We were then approached by the lady who was supposed to be taking care of us and she asked hardly any questions about my actual taste (which shape do you like?). She did not ask me about where my wedding would be, what time of year, venue, colour, accessories etc. In my previous experience, I had been allowed to walk around the shop and choose what I would like to try but here at Copenhagen Bridal the shop assistant said she would bring me dresses. I don't think this is the best approach, because whatever specialist knowledge the shop assistant might have about price, delivery time etc she doesn't have a detailed knowledge of my personal taste (especially not after only one question).

After several dresses that I would never have chosen for myself and were completely not to my taste, I asked my friend to go and look outside to try and find something she thought I would like. She made a suggestion to the customer assistant, and was told no she doesn't like full lace. Of course my close friend who I have taken wedding dress shopping has a better idea of what I will like than a customer service assistant I have spent 15 minutes with, so I really feel that her comments should have been valued.

The changing process

The changing room is an area on the shop floor where a white curtain is pulled around you. There are no seats or hooks for hanging your clothes, so when I first got undressed I had to put my clothes on the floor which is unacceptable. To her defense, after I had been given my first dress the customer assistant went and got me a plastic chair to put my clothes on.

I think it is very important for you to feel comfortable when trying dresses on and it is quite hard to feel comfortable when you are on a busy shop floor, in just your underwear, surrounded by a curtain which keeps getting flung open to fit large dresses in. On more than one occasion the customer assistant did not properly close the curtains, so I had to ask my friend to close them so I could have some privacy.

I think if you are going to be working so closely with people who are not wearing many clothes you should also keep in mind that different people have different comfort levels. Generally speaking my customer assistant was professional in this regard but on two occasions I believe her judgement lapsed. When I was trying the first dress, she said you don't need this and proceeded to un-clip my bra, pull it out of the dress, and put it on the pile of clothes. I did not really appreciate this, and would have preferred to instead be asked for example ' would you be comfortable taking your bra off or would it be ok for me to remove your bra?' would have been fine and would have made me feel much more comfortable.

Later when I was wearing a dress with a lower cut top part, the customer service assistant put her hand down the top and sort of re-arranged my bare breast to make it sit better in the dress. I strongly feel that it is not appropriate to do this without first asking the customer. I would much prefer to have done this myself, and after she did this I immediately put my hands to my chest, because I did not want her to do this again on the other side.

The general atmosphere

Aside from this I felt that the general atmosphere was also very flat and there was a lack of attention to detail and customer care. It is a very special occasion to try on wedding dresses with loved ones and my friend was not even offered a seat. Neither of us were offered any refreshments (not even a glass of water).

With all of this in mind we made our excuses and left after less then 45 minutes. For context, in my previous experience, we spent more than 2 and a half hours in the boutique.

Wonderful store with very beautiful dresses. I got a very nice and helpful service. I would definitely recommend this store.

I had a great experience at Copenhagen Bridal and will be buying my dress from them! Two stylists helped me and both were very nice and helpful! I originally went in with a certain style in mind, however, one of the stylists insisted I try on a dress with a neckline I did not think I wanted. I ended up loving that dress and will be purchasing it! I only needed to try on one other dress before finding the perfect one!