CPS Fuels Reviews 

9,840
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight high reliability, dependable local service, and exceptionally professional staff. People frequently praise the straightforward online ordering process and remarkably prompt deliveries. Deliveries often arrive ahead of schedule accompanied by helpful advance text notifications. However, some people mentioned that orders were occasionally delayed or experienced unexpected price adjustments during market volatility. A few customers also noted that delivery drivers occasionally arrived without prior notification despite requests for a warning call. Some reviewers experienced issues regarding communication problems or difficulties when attempting to resolve matters over the phone.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick arrival times and... See more

Service

Consumers find service to be positive, highlighting knowledgeable drivers, efficient online ordering, and... See more

Order

Customers had ambiguous experiences with order, often praising the simple and straightforward online and... See more

Price

Users describe ambiguous interactions with price, as some consumers praise competitive rates and fair quotes... See more

Staff

Clients share positive opinions on staff, frequently describing the team on the phone and drivers as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The price and delivery detail was good. However we had to be away when the delivery was scheduled. We left additional details with a helpful customer services member of staff, for the driver to ac... See more

Rated 5 out of 5 stars

This Company is brilliant and would recommend them to anyone. We have used them for our heating oil for the past 12 years as they are local and can’t fault them. Prices are always the best they can gi... See more

Company replied

Rated 5 out of 5 stars

Have used this company since we moved to Suffolk nearly 7 years ago, using oil was a totally new experience for us but we've managed. The staff on the phone and drivers are friendly and informed web... See more

Company replied

Rated 5 out of 5 stars

Hi, excellent service as always, thank you. Could you ask the office that sent the delivery date confirmation to use the English date format please? They obviously used American as I was told the del... See more

Company replied


Company details

  1. #18 of 25 best companies in Fuel supplier
  2. #4 of 4 best companies in Diesel fuel supplier
  3. #26 of 41 best companies in Energy supplier
  4. #9 of 12 best companies in Heating oil supplier
  5. #106 of 118 best companies in Heating service

Information provided by various external sources

CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuel to domestic, commercial and agricultural clients across East Anglia. Today a staggering 50,000 homes and businesses throughout the East of England now rely on CPS Fuels to supply their fuel requirements, whether that’s; Heating Oil Gas Oil Derv Paraffin Kerosene Farm Diesel Lubricants Solid Fuels CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery. Don’t order until you’ve spoken to CPS.

We're local, we're best, we're CPS

Written by the company

We're local
CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery.
We're best
CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuels to domestic, commercial and agricultural clients across East Anglia. As our business and range of products has grown, CPS Fuels has also built a reputation for being reliable, friendly and trustworthy.
We're CPS
All of the CPS family take great pride in building on the companies’ reputation for being reliable, friendly and trustworthy. The team here at CPS are passionate about providing the best price and service to all our customers.
Your local Jet Distributor
CPS is proud to be an approved distributor of Jet, giving our customers the benefit of Jets global brand and product security, delivered by friendly people with great local knowledge.
Hello Mister C
Mister C is the friendly mascot that has worked with our local depot teams over the past several decades. Today Mister C still gets out and about from time to time and you may be lucky enough to see him supporting a local charitable cause or getting involved in a community project or two.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,840)

691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, but unfortunately didn’t leave a receipt anywhere

8 July 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. Please do give us a call if you have still not received a receipt.

Rated 5 out of 5 stars

Good communication

Always texts in advance which makes it easier for me to prepare for the delivery. The delivery driver I often get is very polite, respectful of the property and always makes sure I get the receipt

30 May 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review. We are delighted to see you are happy with every stage of the delivery.

Rated 3 out of 5 stars

Day prior notification not received

Ordered oil at the start of July which was received within the agreed timeframe. However I asked for notification the day before to ensure we were available to give access. We did not receive it, the delivery driver just turned up. Luckily we were at home and available to let him in.

I complained and received a prompt acknowledgment of the complaint with an undertaking to get back to me with an explanation of their error. Three weeks later nothing received.

So, if you need to know the day before a delivery you may want to try another company.

Note I placed my order with CPS, the oil was delivered by Goff, they are the same corporate company. I have since discovered the many so called 'local brand' oil companies are run by the same parent.

1 July 2026
Rated 3 out of 5 stars

Communication Feedback

The delivery driver was considerate in parking, he also informed me the tank was very low and to consider another delivery. This I did by completing a quote via a email saying prices were favourable at this present time. On receiving the quote I called the main office to enquire how the cot had gone up £118.81p since very recent delivery. I was told there was a war on in the Middle East and the email saying favourable costs were just science. I just felt the approach to me was direct in tone and did I want it or not to be honest I felt as if I was stupid not to know this. I did reorder as didnt want the hassle of going elsewhere as we had always used this company and will do again but mainly online and not phone call.

7 July 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave feedback. We are glad to hear of your positive experience with the driver and we have passed on your situation on the phone to the Customer Service Management.

Rated 5 out of 5 stars

You did what you said you would by…

You did what you said you would by informing us when you were coming, and filled the tank to capacity. The price was good too, phew!

6 July 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time leaving a review, we are delighted to read you were happy with everything.

Rated 1 out of 5 stars

1/5 Stars

1/5 Stars – Absolutely Appalling Service and Zero Duty of Care
​Do not trust this company. They have failed to deliver our heating oil three times in a row, despite repeated promises.
​We have an elderly pensioner living in our home who is being left completely in the cold because of their sheer incompetence and failure to deliver. Being let down once is frustrating, but this level of repeated unreliability and neglect is unacceptable.
​Save yourself the stress and take your business to a company that actually fulfills its orders and cares about its customers. Worst service we have ever experienced.

20 July 2026
Unprompted review
Rated 4 out of 5 stars

Almost perfect!

Great price compared to other suppliers. Easy to order. I’m glad I had notification of delivery although I wasn’t aware that would happen so I took the lock off in preparation a couple of weeks before. It arrived the day after the date stated when the oil would be delivered by.

3 July 2026
Rated 5 out of 5 stars

On time

On time, nice crew.

20 June 2026
CPS Fuels logo

Reply from CPS Fuels

Thank you for taking the time to leave a review and the kind words on the crew.

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