Canada Revenue Agency Reviews 12

TrustScore 2.5 out of 5

2.6

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Company details

  1. Accounting firm
  2. Tax advisor
  3. Tax consultant
  4. Tax Preparation
  5. Tax preparation service

Information provided by various external sources

Provides information, services, and applications that help promote compliance with Canada's tax legislation and regulations.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12 reviews

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Rated 5 out of 5 stars

After 3+ years of not being able to get…

After 3+ years of not being able to get a human on the line to sort out our CRA account sign in issues. yesterday I called and instantly got a message that I was in a short line for an agent, 3 minutes later I had an agent and she straightened everything out in five minutes. Wow, how unique. So my wife needed the same fix so today, thinking for sure I must have gotten lucky, but hoping otherwise, we dialled again and amazingly had the same result.

29 May 2026
Unprompted review
Rated 2 out of 5 stars

Brutal customer service experience

Brutal customer service experience. Had to wait on hold for 2 hours just to speak to someone, and even then the process was slow. It’s frustrating dealing with something time-sensitive and having no reasonable way to get support. To be fair, the problem was solved, but the amount of effort and waiting required to get basic support was incredibly frustrating. CRA seriously needs to improve their phone support/wait times or introduce another way to get in touch with them.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

CRA picks on the vulnerable, easy money

CRA pursues low-income widows paying off a spouse's funeral while living below the poverty line, yet does not apply the same fervor to recovering COVID overpayments that were distributed at scale with minimal verification.

My spouse contributed to CPP for 45 years and never received a cent back. I am now being pursued for tax obligations while unable to afford extended medical care.

CRA does not disclose to Canadians what financial instruments may be attached to their Social Insurance Number, including trusts, irrevocable trusts, and insurance products such as dead peasants insurance (corporate-owned life insurance). Approximately 400 companies operating in Canada participate in the MIB Group (Medical Information Bureau), yet MIB is not listed on any Canadian insurance ombudsman's website, is not identified in Canadian insurance providers' transparency reports, and provides no guidance to Canadian consumers on how to query their records under US law, which is the jurisdiction MIB operates in. Canadians are subject to US regulatory frameworks through MIB with zero transparency or disclosure from Canadian regulators.

Meanwhile, FINTRAC and provincial securities commissions do not investigate fraud, money laundering in cryptocurrency, smart contracts, or GLEIF regulatory gaps because these fall outside their stated mandates. The enforcement pattern is consistent: pursue individuals living in poverty while systemic financial fraud and regulatory gaps operate without oversight.

If you are a widow or surviving spouse dealing with CRA while living below the poverty line, be aware that you can request taxpayer relief under the CRA's Taxpayer Relief Provisions for financial hardship. Document everything. Request itemized statements showing exactly what is owed and why. Ask CRA to identify all financial instruments and interests associated with your SIN. Request your MIB file directly through MIB Group in the United States at mibDOTcom. Canadian regulators will not tell you this exists.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Hope CRA dissolves!

I could write a book about this one… but I got better things to tackle (they’re just like pirates, its their livelihood) First off, are they still working from home or are they at the office? Handling our sensitive information. Imagine that. Second, they should tell their “officers” to quit acting snarky and all tough because they have that title and wish they could be a real officer. HOPE CRA GOES AWAY!

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Just terrible

Just terrible, anything with Taxes and Burocracy in canada, cra is the low of support and the high of incompetence

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Unaccountability is the Motto

I think the title succinctly sums it up. Feel free to elaborate with your own personal expletives from experience. Cue the unsurprised Pikachus gathering in the Canuck room.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

During COVID I worked

During COVID I worked. I was an essential worker, I was needed in the community and I worked. What is my reward? CRA sending me a reevaluation years later and saddling me with debt. As a result of that debt, I don't always get GST/Hst payments half the time( god knows I need them) and a debt that has taken over my life. I should have taken CERB payment and just let people suffer because that's what pays according to cra

P.s I always did my taxes with H&R block. I took my t4 to them did those taxes and everything was handled. Is it them that suffers? Nope it's me. Thanks CRA

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Total shame & inefficiency of Canada Revenue Agency

Over SIX WEEKS & counting, Canada Revenue Agency still fails to provide me an updated Tax Free Saving Account contribution room number. I have no clue why CRA, with all their powerful staffing resources, authorities & lots of fancy high tech computers, money/tax experts & equipment could still fail to update my simple & straight-forward, non-complicated TFSA info. THIS IS ALREADY THE SECOND QUARTER OF THE CALENDAR YEAR & CRA HAS SUPPOSEDLY RECEIVED ALL MY 2024 TFSA information already by Feb 25, 2025 by my TFSA bank administrator as I was told if no one was lying to me. Furthermore, all banks were supposed to have submitted such full information from 2024 to CRA NO LATER THAN Feb 28, 2025

Total shame on CRA for this kind of inefficiency & account update delay, causing taxpayers such as myself mush inconvenience, time & money loss as I will not dare to risk to take advantage of now bygone savings competitive rates WITHOUT THIS TFSA UPDATED INFORMATION FROM OUR CRA!!!

9 April 2025
Unprompted review

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