Craghoppers Reviews 

13,006
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the products, finding them comfortable and well-made for various uses. Many appreciate the good value for money, especially with reduced prices, and the ease of the ordering process. Reviewers frequently highlight the quick and efficient delivery service, often receiving their items promptly. However, some customers also noted inconsistencies with sizing, finding items either too small or too large compared to expectations. Additionally, a few people experienced issues with delivery, including delayed or undelivered orders, and difficulties with returns or parcel collection.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, comfort, and practical... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting items as... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Reviewers highlight positive aspects of order, often praising the easy ordering process and quick delivery,... See more

Price

Users describe positive interactions with price, frequently praising the great or reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful quality. Very comfortable, I opted for size M/L so I have full coverage around my neck area and face. Super for the current heat wave we are experiencing , full protection from the sun whil... See more

Rated 5 out of 5 stars

I love Craghoppers shorts & trousers. They can be used for everyday wear or walking. I recently purchased 2 pairs of the kiwi shorts. They are so comfortable, perfect fit with deep secure pockets. Gre... See more

Rated 5 out of 5 stars

Nosilife is a great product for those of us who seem to be a bug magnet and the garments carry a lifetime guarantee. The product arrived quickly but was too tight around the arms and chest despite bei... See more

Rated 5 out of 5 stars

This is my second pair of Craghoppers walking shoes; the first pair was superb , lasting me almost three years of walking around seven miles per day. The Craghoppers store in Buxton didn’t have my... See more


Company details

  1. #277 of 601 best companies in Clothing Shop
  2. #70 of 128 best companies in Activewear shop
  3. #58 of 87 best companies in Outdoor sports shop

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13k reviews

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4.5

All reviews

(13,006)

4,516 reviews in the last 12 months

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Rated 1 out of 5 stars

Not what I ordered

Ordered kiwi classic trousers as I find the leg pocket useful but was sent stretch that does not have a leg pocket.

11 July 2026
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Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,

Robynne

Rated 5 out of 5 stars

Easy to order

Easy to order, kept informed of orders progress. Well packaged and arrived in good condition. Trousers are excellent quality and I will order again

11 July 2026
Rated 1 out of 5 stars

I did not receive my order

I did not receive my order, then had an email from Evri to say that my package had 'been damaged' and could not be delivered. They sent me a claim note and said I should contact Craghoppers Customer Service who would resend my order and claim from Evri. I contacted Craghoppers Customer Service immediately, then again two weeks later and have had no reply. Not even a holding/automatic reply. So no idea whether it is or will be dealt with. QED, not a happy customer at this time.

26 June 2026
Craghoppers logo

Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,
Robynne

Rated 1 out of 5 stars

Still not received my items nearly 2…

Still not received my items nearly 2 weeks after purchasing. Terrible delivery service by Evri !

10 July 2026
Craghoppers logo

Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,
Robynne

Rated 5 out of 5 stars

Love the shorts

Love the shorts - great combination of comfort (stretch) and practicality (pockets) whilst looking smart. Fit my usual size perfectly. PS not impressed with Evri delivery though - took about a week!

4 July 2026

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