Safe Gas Heating & Plumbing Reviews 

219
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mark was fantastic from start to finish. He provided a clear quote for the work, which included converting our system to a combi boiler, installing new radiators and altering some pipework. He was he... See more

Rated 5 out of 5 stars

Mark was very efficient and thorough throughout the whole process of installing my new boiler. He communicated very clearly and promptly. I highly recommend his services and will be using him again.

Rated 5 out of 5 stars

Mark planned out the whole process from quote, to dates for installation. When on site Mark updated us throughout the boiler installation progress day by day. He was also able to recommend options wit... See more

Rated 5 out of 5 stars

Mark was very thorough when walking me through the options for a new boiler. He is clearly very knowledgeable and experienced. He was transparent about where there might be additional cost and where... See more

Company details

  1. Plumber
  2. Bathroom Renovator
  3. Boiler supplier
  4. Gas installation service
  5. Radiator repair service

Information provided by various external sources

Safe Gas are a Copthorne based heating and plumbing company that covers Sussex, Surrey. With over 20 years' experience working in the local area for local people we have worked hard to develop a fantastic reputation firmly rooted in exemplary customer service and excellent workmanship. Based from our home office in Copthorne our team are proud to represent this family firm. Mark Gay as the owner of Safe Gas has been working in the plumbing and heating industry for over 20 years. A father with children in the local Copthorne school Mark understands and embraces the need to provide support and understanding to his customers when they are looking at having a tradesman in their home. We understand that your house is a home so are fastidious in protecting your home while completing your works. Mark knows that no two people are the same and we appreciate this so we tailor our work to suit your needs. Our Company prides itself on the quality of its service


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(219)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem with new washing machine…

Had a problem with our new washing machine installed this evening. Mark very kindly agreed to come out immediately (despite just getting out of the shower and about to have his dinner)! Was here within 10 minutes and fixed the problem which took him 5 minutes to fix. Mark refused to take any money for his time. Highly recommend, great guy! THANKS MARK!

15 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient work. Serviced our boiler and looked at a leaky tap for us.
Very clean and kept to social distancing guidelines.
Highly recommended

14 December 2020
Unprompted review
Rated 5 out of 5 stars

Mark is a genuine find for us.

Mark is a genuine find for us as he did a great job of installing a brand new boiler (which was suggested by him to fit our needs) and taking out the old boiler and relocating the new one. He also removed our old hot water tank and took everything away with him. We will definitely be using Safe Gas for any future work.

3 December 2020
Unprompted review
Rated 5 out of 5 stars

Mark is your man

Mark is a brilliant, reliable and professional engineer. Appointment was sorted quickly. Had all the correct PPE, which is very important these days. He also looked at the radiators and the thermostat for me, which is something that is not included in the boiler service. Highly recommended

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Extremely happy and impressed with Safe Gas Heating and Plumbing

Extremely happy and impressed with the service and installation of the work carried out by Mark from Safe Gas Heating and Plumbing. Excellent workmanship, very efficient, turned up on time and gave sensible advice for the future. I would certainly recommend Mark to anyone looking for excellent heating and plumbing services."

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Gas Safe review

Mark has serviced and replaced our boiler and heating system for the past 5 years. Always great service, the work has been to a high standard and prices fair. Highly recommend Safe Gas for boiler and heating system repair and maintainance.

16 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mark provided excellent service and work. He was very professional , efficient and tidy. We would definitely use him again. We would highly recommend to others who need a reliable plumber / central heating tradesmen.

8 November 2020
Unprompted review
Rated 5 out of 5 stars

Replacement bolier and flush

Mark supplied and fitted a new boiler at short notice after mine failed while I was in hospital in March and leant me heaters until the job could be completed. I recently had the heating system flushed and Mark arrived on time and complete the job quickly and efficiently, ensuring social distancing was adhered to at all time

4 November 2020
Unprompted review
Rated 5 out of 5 stars

reliable and efficient

Good communication leading up tovisit. Offered advice to help make a considred hoice of equipment to install. Neat and tidy workmanship. Recommended.

4 November 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend Safe Gas

Prompt arrival, even after changing the appointment to fit in with my change of circumstances. Work competed quickly,efficiently and tidy. Covid 19 compliant.

1 November 2020
Unprompted review
Rated 5 out of 5 stars

Mark was fantastic helping us upgrade…

Mark was fantastic helping us upgrade our older and slightly quirky heat only / tank system to a modern smart combi system. He gave us great advice when choosing the boiler and left a clean and clear site when he left. Our heating and hot water have now caught up about 25 years right up to date. Mark asked for feedback on how we chose him and gave us honest advice. he is not a pushy salesman. He does offer finance which was clear and straight forward. he has also given us advice for the future when we do more renovation work on the house which will save us a head ache. his final finish is exactly what we were after with provision for adding to the system without many headaches. I would definitely choose Mark again.

23 October 2020
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, flexible and helpful. I would recommend Safe Gas to anyone after a heating engineer.

4 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look