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Crazy Neon Reviews 

331
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how happy they are with the stunning craftsmanship, vibrant colors, and overall high quality of their custom neon signs. Consumers also love that the delivery is exceptionally fast, and they truly appreciate how helpful the staff is during the entire design process. However, some reviewers were not happy with the customer service, noting issues with communication and difficult interactions. A few people experienced unexpected delays with their delivery schedules and mentioned receiving damaged items or poorly built products that caused significant frustration and required extra effort to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing craftsmanship, precise customization, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and on time... See more

Customer service

Users describe ambiguous interactions with customer service, noting that agents answered questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful customer service, process was easy and the craftsmanship of our sign was amazing! We get so many compliments on our sign and ask where we got it from. We immediately refer them to Crazy N... See more

Rated 5 out of 5 stars

I was looking for something to complete my wife's cozy cove with, trying to find something to make a statement. I came up with looking for a personal sign with a twist and , I found Crazy Neon Sign in... See more

Rated 5 out of 5 stars

I have purchased 3 separate products from Crazy Neon. ( and I am in the sign business in Billings Montana. ) I will continue to do so. The craftsmanship is outstanding, the communication is BETTER tha... See more

Rated 5 out of 5 stars

Communication was a 10/10 and my sign came in excellent, exactly how I wanted. So glad I chose Crazy Neon they did amazing and were very accommodating!


Company details

  1. Neon sign shop
  2. also in
  3. Lighting Shop
  4. Sign shop

Written by the company

We want you to show the world of colors with the true magic of neon lights. And that's why we created Crazyneon—to give you the chance to completely personalize your area. We have a large team of creative individuals who go above and beyond to provide you with the greatest neon signs possible. We make sure that no customer leaves without the elegance of these presents, thanks to our global presence. Crazyneon is not just a company that offers bespoke neon sign services; it is also a concept that guarantees infinite fun and creativity with LED neon sign supplies, allowing you to express your imagination with your business, office, or home decor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(331)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pleased Overall

Size was just right, and the remote control is a nice accessory with several light modes available. Would have given 5 stars but the stand feet aren't very secure and it would be nice to have a slow fade in/out mode. Overall, love the sign!

9 May 2024
Rated 5 out of 5 stars

My experience was great

My experience was great. I couldn't believe how fast they processed the order. It was nice to be able to track the shipping and it even arrived a day earlier than predicted. The product arrived in great condition and looked exactly as expected.

15 March 2024
Rated 5 out of 5 stars

My entire experience was top-notch

My entire experience was top-notch: Communication through the design process was superb. A mockup was sent within a day, and it looked fantastic. Once I approved, the sign was created quickly and communication on shipping was great. When I received it, I was stunned by the quality - it looks amazing. It included everything in the box and was super easy to get set up, including the bluetooth control app for my phone.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

My order arrived damaged ( the charging…

My order arrived damaged ( the charging box for the lights is completely smashed so the remote does not work at all)

I have emailed 3x about this and gotten no response.

18 April 2024
Crazy Neon logo

Reply from Crazy Neon

Hello Olivia, we regret that your shipment arrived damaged, while such situations are beyond our control and are rare, our policy covers 100% of damages during shipment. Replacement of the damaged items has been already ordered and it should reach you in next 1-2 days; Our customer support team will email the details to you. We somehow did not receive your earlier communication to us and we’re ensuring quick resolution immediately after seeing your email. Our team is already in touch with you on this matter.

Rated 5 out of 5 stars

Awesome!

Deliver ahead of promise date. Exceeded my expectations of what I thought it would look like!… remote control is hot!… Gave my cave the personal touch I wanted

3 April 2024
Rated 5 out of 5 stars

Crazy Neon provides exceptional…

Crazy Neon provides exceptional customer service, promptly responding to phone calls and messages to ensure customer satisfaction. When I encountered a small issue with one of my signs, they immediately addressed it and provided a replacement. I am extremely satisfied with my decision to choose this company for my signage needs, and they will continue to receive all of my business in the future. Shop with confidence, as Crazy Neon delivers on their promises.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Beyond thrilled with our decision to do…

Beyond thrilled with our decision to do this! Our sign is beautiful and it absolutely improves the entire look of our gym! So excited!
It came exactly as we ordered and was here in less time than expected. These guys are awesome. I'm definitely gonna be getting a second one. Wish I could post a photo as for just so proud of it

13 April 2024
Unprompted review
Rated 5 out of 5 stars

This neon turned out great

This neon turned out great! The packaging was impressive and I appreciate the updates during the shipping process. I will purchase from you again.

6 April 2024
Rated 5 out of 5 stars

Worth it!!

Excellence! My neon sign is better than I imagined. I received it within days & I have shown it off to friends & everybody says it is amazing!!

2 April 2024

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