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Crazy Neon Reviews 

331
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how happy they are with the stunning craftsmanship, vibrant colors, and overall high quality of their custom neon signs. Consumers also love that the delivery is exceptionally fast, and they truly appreciate how helpful the staff is during the entire design process. However, some reviewers were not happy with the customer service, noting issues with communication and difficult interactions. A few people experienced unexpected delays with their delivery schedules and mentioned receiving damaged items or poorly built products that caused significant frustration and required extra effort to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing craftsmanship, precise customization, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and on time... See more

Customer service

Users describe ambiguous interactions with customer service, noting that agents answered questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful customer service, process was easy and the craftsmanship of our sign was amazing! We get so many compliments on our sign and ask where we got it from. We immediately refer them to Crazy N... See more

Rated 5 out of 5 stars

I was looking for something to complete my wife's cozy cove with, trying to find something to make a statement. I came up with looking for a personal sign with a twist and , I found Crazy Neon Sign in... See more

Rated 5 out of 5 stars

I have purchased 3 separate products from Crazy Neon. ( and I am in the sign business in Billings Montana. ) I will continue to do so. The craftsmanship is outstanding, the communication is BETTER tha... See more

Rated 5 out of 5 stars

Communication was a 10/10 and my sign came in excellent, exactly how I wanted. So glad I chose Crazy Neon they did amazing and were very accommodating!


Company details

  1. Neon sign shop
  2. also in
  3. Lighting Shop
  4. Sign shop

Written by the company

We want you to show the world of colors with the true magic of neon lights. And that's why we created Crazyneon—to give you the chance to completely personalize your area. We have a large team of creative individuals who go above and beyond to provide you with the greatest neon signs possible. We make sure that no customer leaves without the elegance of these presents, thanks to our global presence. Crazyneon is not just a company that offers bespoke neon sign services; it is also a concept that guarantees infinite fun and creativity with LED neon sign supplies, allowing you to express your imagination with your business, office, or home decor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(331)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company was the best

This company was the best. Ordering online was very easy it was affordable, and it came very quickly I ordered it before Christmas and I was worried I wouldn’t get it until. But of course, it did. I highly recommend them.

13 December 2023
Rated 5 out of 5 stars

Great service

Great service. The team questioned my design which made me realize I made an error when ordering. They suggested a change which was great.

Packaged well. Delivered on time.

11 December 2023
Rated 3 out of 5 stars

It’s done well and arrived in great…

It’s done well and arrived in great condition! She loves it. However, I used a different site for my other daughters due to font choice and for the same price hers has a remote and dimming/flashing option. This one you need to unplug to turn off which is annoying bc the outlet is behind the desk.

11 December 2023
Crazy Neon logo

Reply from Crazy Neon

Hello, we are sorry to hear about your experience. We do offer dimmers with sign, but upon checking your order details it seems to didn't opted for the same at the time of placing order. Request you to reach out to our team at hello@crazyneon.com sharing details of you order and your issue. We will provide you with an optimal solution for the issue being faced. Thanks

Rated 1 out of 5 stars

I order a sign for my small restaurant

I order a sign for my small restaurant, when I put it up half of it wouldn’t light up. A guest that is an electrician checked it for me, he said that the wires are crossed and it will not light up. Sent the images to crazy neon with what the electrician said. They said to make a video?!!!! I don’t just have electricians laying around to make videos for them. They will not answer me or give a solution I paid $700 dollars for a sign that doesn’t work 😢😭😭😭. I

3 November 2023
Crazy Neon logo

Reply from Crazy Neon

Hello Ana, we are extremely sorry for the experience. We have looked into the conversation you had with our customer support team and based on the conversation at that time we had provided you with a new power supply for the sign. But still you shared that there is an issue and post that we requested you to provide us a video for how you have set up the new power supply. We had to request this from you as we are not physically present there and by seeing a video, we may be able to guide you on how to resolve the issue or if we think it is not something that can be managed at customers end, we provide an optimal solution to the customer which may be sending a new sign altogether. But for that we need support from the customer by way of sharing a video of the sign. We will again request you to please help us by sharing a video covering the plugged in power supply leading to the sign, to provide you with an optimal solution. Looking forward for your support on this. Thanks

Rated 5 out of 5 stars

Granddaughters favorite all-time Christmas present!

I was so impressed with everything about this order! It arrived very quickly and was even bigger and better than I imagined. My granddaughter absolutely loved it! Trying to think of something else that we need a Neon sign for because it is so awesome! Good Job Crazy Neon!

25 December 2023
Rated 1 out of 5 stars

Very disappointed

I was very excited about my neon sign purchase, but it didn’t come with any mounting equipment and was not up to the quality I was expecting for such an expensive purchase. I’ve purchased neon signs from other places and have never been this disappointed. I’m still waiting for customer service to make it right 😔

8 December 2023
Crazy Neon logo

Reply from Crazy Neon

Hi Simone, We are extremely sorry for the situation. As I have been able to see our customer support team is in constant touch with you to provide you an optimal solution to the concerns raised by you. Kindly allow us some time to get this resolved as per your expectations and we are pretty sure that we will get this sorted as per your expectations. Thanks

Rated 5 out of 5 stars

Highly recommend

These are very well made, super bright, easy to install and the shipping was quick. Very pleased and would highly recommend!

6 December 2023
Rated 5 out of 5 stars

Wonderful experience & great product

The entire process from ordering to delivery was incredibly easy and smooth! It came very safely packaged and the sign itself was everything I was hoping for! Wonderful experience and great product!

1 December 2023
Rated 5 out of 5 stars

Easy, Fast, Top Quality!

Easy, Fast, Top Quality!

It was so easy to process my custom neon sign order. The item shipped quickly and arrived sooner than expected. The carrier delivered my item to my door and was securely packaged. I tested my product immediately, and it was exactly what I had ordered. I recommend getting the remote feature; it's so cool to manage the brightness from the other side of the room. I also noticed that they illuminate the sign with LED strip lights, making it safer indoors and won't absorb so much current. I haven't mounted mine yet because I need to create the background, but I can't wait! It's going to be fire. Also thanks for the discount!

22 November 2023

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