Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... See more
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Review summary
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One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable. Thanks to support staff Silvia Soldano who send my items strai... See more
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Great products and amazing customer service. I was already familiar with their products, so I felt very confident with my recent purchase. This time, there were delivery issues due to UPS, but Creat... See more
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Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying som... See more
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Company details
About Creative Cables
Written by the company
Creative Cables: Creative and Accessible Lighting Solutions
Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.
Discover how to bring light wherever you want, with our support at every step—from selection to realization.
Contact info
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italy
- customer.service@creative-cables.com
- www.creative-cables.com
4.6
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and good quality product.
14 July 2025
Reply from Creative Cables
Hello Hans,
Thank you for your great review!
Looking forward to helping you again!
Best regards,
Creative-Cables Support
Everything is great
15 July 2025
Reply from Creative Cables
Dear Vitali,
Thank you so much!
We’re so glad to hear everything is great. If you ever need anything, just reach out!
Best regards,
Creative-Cables Support
Reply from Creative Cables
Hello Berne,
Thank you for your positive feedback!
If you ever need any further assistance, feel free to reach out!
Best regards,
Creative-Cables Support
Promptness in delivery
Promptness in delivery, high-tech quality of the 2 outside lamps ordered, lovely unique design- just in love with my green new color
17 June 2025
Reply from Creative Cables
Hi Denisa,
Thank you so much for your wonderful review!
We’re happy to hear you love your new lamps.
Enjoy them, and if you ever need anything else, we’re here for you!
Best regards,
Creative Cables Support
Everything just perfect.
17 June 2025
I am very satisfied about the quality…
I am very satisfied about the quality the style and the good quickly service
I 💯recommend
17 June 2025
Reply from Creative Cables
Hi Maria,
Thank you so much!
We’re glad to hear everything was just perfect. Looking forward to assisting you again soon!
Best regards,
Creative Cables Support
Reply from Creative Cables
Dear Omar,
Thank you for your kind words!
We’re glad you enjoy our products and services. If you ever need anything else, we’re here to help!
Best regards,
Creative Cables Support
Reply from Creative Cables
Hi,
Thank you for your great review!
We’re happy to hear you like our products.
We hope to see you back soon; please don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
Nice fast and perfect for my project!
13 June 2025
Reply from Creative Cables
Hi,
Thank you for your kind review!
We’re happy to hear everything was quick and suited your project perfectly.
We hope to see you back soon; feel free to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
I can't open the sockets to connect the…
I can't open the sockets to connect the cables, the sockets are sloppily painted white, one switch is not mounted precisely, it sticks out. The sockets are bad
2 July 2025
Reply from Creative Cables
Hi Andrzej,
Thank you for your review.
We’ve already reached out to you directly to discuss the issues you experienced and assist you further.
Please know that if you ever encounter any problems, contacting us via our customer service channels is always the quickest and most efficient way to receive support, as reviews are monitored less frequently.
Regarding the sockets: they do not open by default due to a built-in safety lock, which is standard for these fittings. My colleague has already sent you a video demonstrating how to unlock them properly—this video is also available on our YouTube channel under our assembly guides.
We’re always here to help, so feel free to get in touch anytime you need assistance.
Best regards,
Creative-Cables Support
Reply from Creative Cables
Hello,
Thank you for your review!
We’re glad to hear your order arrived quickly.
We hope to see you back soon—don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
Highly responsive customer service.
6 July 2025
Reply from Creative Cables
Hello,
Thank you for your kind review!
We’re glad to hear you had a good experience with our customer service.
We hope to see you back soon, so please don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
Everything went fine
Everything went fine! Delivery is fast, they are communicative they have excellent costumer service! Thanks for the products.
1 July 2025
Reply from Creative Cables
Hello Viktor,
Thank you so much for your kind review!
We’re really happy to hear everything went smoothly and that you were pleased with both the delivery and our customer service.
We hope to see you back soon. Don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
Reply from Creative Cables
Hello Lumi,
Thank you for your kind review!
We’re happy to hear you’re pleased with the quality and that your order arrived quickly.
We hope to see you again soon; don’t hesitate to reach out if you ever need any help.
Best regards,
Creative-Cables Support
Great company with nice products
Great company with nice products. Customer service is excellent, we have recieved a broken product and they shipped anotherone immediately.
18 June 2025
Reply from Creative Cables
Hello Csilla,
Thank you so much for your kind review!
We’re really happy to hear you’re satisfied with our products and that our customer service could promptly assist you with the broken item.
We hope to see you back soon. Please don’t hesitate to contact us if you ever need any help.
Best regards,
Creative-Cables Support
Reply from Creative Cables
Hi James,
Thank you for your review!
We’re glad to hear you’re happy with both our service and the product.
We hope to see you back again! Feel free to reach out if you ever need any assistance.
Best regards,
Creative-Cables Support
First of all you don't have costumer…
First of all you don't have costumer support. Also my order was late and the package was non existent. Everything was just thrown inside the box.
18 June 2025
Reply from Creative Cables
Dear Ηλιανα Λαζαριδου,
Thank you for your feedback.
We’re very sorry to hear about your experience. Our customer support team is available via the contact information on the website, and we strive to respond promptly to all inquiries.
Regarding the late order and packaging, we apologize for the inconvenience, and we will look into what went wrong in your case.
We hope to have the opportunity to serve you better in the future. Please don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
The quality of the material is great
The quality of the material is great. I also like the videos that are filmed for individual products on how to work with them. It's quick and easy. And even as a woman with no knowledge in the field, I can do it.
16 June 2025
Reply from Creative Cables
Hello Annamária,
Thank you so much for your lovely review!
We’re thrilled to hear that you’re happy with the quality of our materials and found the videos helpful.
We hope to see you back soon, and feel free to reach out if you ever need any assistance.
Best regards,
Creative-Cables Support
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