CreditAssociates Reviews 

22,503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,503)

2,569 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke with Mr,Nick Varela and he helped…

Spoke with Mr,Nick Varela and he helped me with my application was very professional helpful explaining every thing so I understood it he is an asset to your company

12 August 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Michael! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Everything was gone over so you could…

Everything was gone over so you could understand exactly how this works. Took time to answer any question that I asked. Very professional and knowledgeable staff, can't thank you enough.

12 August 2026
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Reply from CreditAssociates

Hi, Wayne. We are thrilled to learn that you had a positive experience with us! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

The app will not allow me to input my…

The app will not allow me to input my email password. Please advise.
John Farrow

11 August 2026
CreditAssociates logo

Reply from CreditAssociates

John, we'd love to see if we could work through your concerns together. Can you please contact us at 800-477-1607? Thank you for your time. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Rebecca was very helpful

Rebecca was very helpful. Excellent customer care.

11 August 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Chetandeo. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Friendly service

Kortez explained everything about how the company worked to get my debt paid.
He was very courteous and presented very knowledgeable and down to earth at the same time.

11 August 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Darla! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Reassuring, knowledgeable, personable

27 July 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Terri! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

It was easy to get started

It was easy to get started, and I am able to use the Debt App on my phone to check progress daily. I really feel that I am taking steps to really protect my financial future.

4 August 2026
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Reply from CreditAssociates

We appreciate the stellar review, Jiill! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Life Changing Debt Relief Experience with Credit Associates

My experience with Credit Associates has truly been life changing.

I had over $18,000 in debt across two credit cards, and they helped reduce it to just over $13,000, saving me more than $5,000. The repayment is also spread over 18 months with no interest.

The initial phone call took about an hour, and Nicholas was extremely helpful. He answered every question I had and explained everything clearly.

I would recommend Credit Associates to anyone dealing with financial hardship or struggling with debt. The experience has been excellent.

Thank you again, Nicholas.

11 August 2026
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Reply from CreditAssociates

Hi, Junior. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

It took me 2 weeks to get in touch with…

It took me 2 weeks to get in touch with the guy I 1st talked to to finish things up. I tried 3 times to make my welcome call, 1st time they were just too busy and told me to call back later and the next 2 times I couldn't understand the person good enough to spend 15 minutes trying to understand what they were saying. I only speak English !!!

3 August 2026
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Reply from CreditAssociates

Linda, we'd love to see if we could work through your concerns together. Can you please contact us at 800-477-1607? Thank you for your time. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The staff told me briefly about the…

The staff told me briefly about the situation because of the I give 5 stars thank you!!

10 August 2026
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Reply from CreditAssociates

Hi, Daniel. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The person I worked with was…

The person I worked with was professional and easy to work with.

7 August 2026
CreditAssociates logo

Reply from CreditAssociates

Thanks for the review, Richard! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 3 out of 5 stars

Have not retained any correspondence or…

Have not retained any correspondence or anything concerning my case with my credit card my name is James Worthy phone number 661-659-2220 I need for someone to get in touch with me and let me know what's going on before I make another payment thank you

24 July 2026
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Reply from CreditAssociates

James, can you please contact us at 800-477-1607 so we can speak with you about your experience and see how we might be able to make things right? Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Katherine was graciously and everything…

Katherine was graciously and everything I could truster am very happy with my results. Today was a good day. My prayers were answered because I’m going to very hardship right now, so thank you so much.

10 August 2026
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Reply from CreditAssociates

Hi, Rebecca. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

A HUGE thank you to Stephanie, and especially Ryan Williams.

The two people that made my day the greatest were Stephanie who did the intro part of my phone call and Ryan Williams who handled my credit debt request and questions. He explained everything to me easily and created a situation in which I can now be in a much better place financially, especially since I will be facing a future mortgage in a year from now or so. He also has a great personality and really listens. I will forever be indebted to Ryan, Steph, and your organization. Thank you so much for helping me today.

10 August 2026
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Reply from CreditAssociates

Hi, April. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 1 out of 5 stars

the rep which is Sammy that had took…

the rep which is Sammy that had took time to go over with me as slow as he could because i was a little un easy about the situation then talking to him more felt very comfortable that i felt he could help me i felt save. I have been feeling very stressed out about the who situation. And now i have a piece of mind i can go to sleep at night knowing that after the first of the year I would have had more interested added on to discover and never having any relief at all. thank you Sammy and Credit Assoc. to be their for me so much.. I am crying with happiness for helping get out of my stress situation.

10 August 2026
CreditAssociates logo

Reply from CreditAssociates

Karen, can you please contact us at 800-477-1607 so we can speak with you about your experience and see how we might be able to make things right? Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very good

Efficiency

7 August 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Ignacio! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Good communication and exceptional…

Good communication and exceptional assistance! Reducing payment.

6 August 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Keith! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

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