Credit Style Limited Reviews 

558
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Consumers frequently received unexpected billing letters and aggressive phone calls demanding payment for debts they did not recognize, never incurred, or had already completely settled elsewhere. People found the overall customer service extremely frustrating, frequently describing staff members as unhelpful, unprofessional, rude, and nearly impossible to reach when trying to resolve disputes. Though some individuals faced very stressful encounters, a small group of reviewers were happy with specific staff members who listened carefully and successfully cleared incorrect charges from their records. These helpful representatives provided reassuring assistance to customers seeking clarity on complicated account situations.

What people talk about most

Payment

Customers had negative experiences with payment, reporting frustration over unexpected demands and... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting that phone calls are frequently ignored and... See more

Customer service

Consumers express deep frustration and dissatisfaction regarding customer service interactions. Reviewers... See more

Staff

Users describe negative interactions with staff, expressing widespread frustration over rude and unhelpful... See more

Claim

Clients share negative opinions, consistently reporting frustration with receiving unexpected communications... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I contacted Credit Style today to discuss why a letter had arrived 7 days after it was dated. I provided my name address and CS ref. he asked for my mobile which i refused to give as this is not par... See more

Rated 1 out of 5 stars

SCAM! Horrible people, gave me a true anxiety attack for lies. We got a bill in my husbands name to owe money to British Gas, last bills were in my name and last time he had an account was many years... See more

Rated 1 out of 5 stars

Trying to chase a debt on a property that is nothing to do with me, in a town I've never visited. Sent an email and followed up with a phone call, and surprisingly got through to someone who said... See more

Rated 1 out of 5 stars

SCAMMERS! I have received a letter, email & phone calls chasing over £1000 on behalf of "their client " British Gas for electricity. Firstly, my name isn't on any British Gas bills as I don't de... See more

Company replied


Company details

  1. Debt collection agency

Written by the company

At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow. Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(558)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wendy was extremely helpful and went…

Wendy was extremely helpful and went out of her way to give me the information I needed

4 June 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Daz,

Thanks for taking the time to leave a positive review, I will pass your kind words onto Wendy's manager.

Thanks
Credit Style

Rated 4 out of 5 stars

Would definitely recommend

Very positive experience, would definitely recommend. Had an issue with an outstanding payment that was settled very quickly after Credit style got involved.

28 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Mark,

Thanks for taking the time to leave a positive review, I will pass your kind works onto the team.

Thanks
Credit Style

Rated 4 out of 5 stars

My experience of dealing with Credit…

My experience of dealing with Credit Style has been an excellent one. I have been dealing with Leanne who has been extremely helpful, polite & professional. I now have an affordable arrangement in place to clear my debt.

30 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Sammy,

Thanks for taking the time to leave a positive review, I will pass your kind works onto the team.

Thanks
Credit Style

Rated 4 out of 5 stars

Helpful and understanding all through…

Helpful and understanding all through the process of getting an invoice that i thought should not have been issued in the first place at source, sorted with no drama. Excellent

31 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Nick,

Thanks for taking the time to leave a positive review, I will pass your kind works onto the team.

Thanks
Credit Style

Rated 1 out of 5 stars

Lack of integrity

Having spent since early November 2022 trying to get Everest 2020 to resolve and undo all of the damage caused on my property this agency has gone for an immediate enforcement threat after Ashi Group Ltd acquired Everests assets. I was promised at least the balancing payment back and expected a rebate after they finally resolved the works. No attempt by any party has been made to understand the circumstances. Instead threats on a Friday after work to worry people into paying. I am not impressed at their approach. Their website does not work so it seems they want a call rather than things in writing. (Ref 3431097). Both emails on the FCA website do not work including the complaints email.

31 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Adam,
I am sorry to hear of your experience with CST. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

03300 450 650

Thanks
Credit Style

Rated 5 out of 5 stars

Eon next business

Dealt with Aiden, recieved great support due to EON Next not informing them of our current investigation with Energy Ombudsman. Aiden understood our current complaint with them and closed their case with us.
Great service from them and he was incredibly understanding! Thank you!

15 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Elizabeth,

Thanks for taking the time to leave a positive review, I will pass your kind works onto the team.

Thanks
Credit Style

Rated 1 out of 5 stars

Thought my review on 27th March said it…

Thought my review on 27th March said it all about this "bonafide" organisation said enough and was somewhat optimistic when they responded with

Reply from Credit Style Limited

10 Apr 2024
Hi Tom, I am sorry to hear of your experience with Credit Style. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
Credit Style

However, short lived and only supported my original review on how this lot have no regard for genuine and incorrect bullying pursuance of people who have done nothing wrong by the fact that I contacted them as requested with the details and information they requested to get not only NO REPSONSE as they asked for to ( in their own words) assist me further, but, then receive a letter from another parasite organisation DCBL (Debt Collection Bailiffs Ltd) LOOKING FOR DEBT RECOVERY! This threatening letter claiming it was now with Bailiffs (I'm in Scotland where they do not have Bailiffs!) In their words looking to recover the parking charge notice! Further stating in their own writing
" Liability for this charge in Scotland & Northern Ireland, The DRIVER of the vehicle on the date and time of this parking charge being issued is responsible for payment"! How many times through ALL of these quango organisations can you inform them, which I have, that I was not the driver as I was not in the city that day, which my employer can evidence.

They pay NO ATTENTION to your reply and evidence and simply continue to pursue innocent individuals for parking offences they were not responsible for.

Now been advised to contact the Information commissionaire to report them all for passing and sharing my personal information when I had no part in the original alleged offence and have repeatedly informed them of this and produced the evidence to support this.

Also to contact DVLA with a FOI to ask when they gave their express permission for the original organisation UK Parking Control Ltd to transfer the debt to another company. They haven't contacted me to inform me of this either!

If they want to waste their time and money going to court with this, good luck, as I have absolute and conclusive evidence to confirm that I was not the driver by citing my employer. That said, it shows how fickle these organisations are relying on bully threatening tactics to extort money from innocent people instead of taking into account explanations and evidence.

Time the government got a hold of these crooks.

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Where to begin for the last couple of…

Where to begin for the last couple of months I have been receiving texts and phone calls from this company. , my previous landlord Clarion Housing chasing me for money. I moved out of their property a year ago and my rent was up to date this is Clarion being spiteful towards me and passing my name to a debt collector is not professional conduct. I am so angry with Clarion I am no longer their tenant. And now this company is harassing me which I have blocked I do not owe anything THEY ARE SCAMMERS CAUSING DISTRESS TO PEOPLE SICKING CLOSE THIS COMPANY DOWN.

2 May 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Joshua,

I am sorry to hear of your experience with CST. If you give the contact centre a call, one of our team would be more than happy to assist. Alternatively, I have sent you an information request via Trustpilot so we can assist you further.

03300 450 650

Thanks
Credit Style

Rated 5 out of 5 stars

Throughout the whole process everybody…

Throughout the whole process everybody I had contact with were both understanding and professional. Can’t praise this company highly enough.

11 April 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Cristos,
Thanks for taking the time to leave a positive review, I will pass your kind works onto the team.

Thanks
Credit Style

Rated 1 out of 5 stars

Worst company I've ever reviewed! How are they still in business...

Agents are the rudest staff employed!

If you have no manners and don't care for being human on the phone then working for these cowboys is your go-to for employment.

Doing the dirty work of other companies and with a toxic attitude tops the cake. Seriously hope this business goes under as the daily harassment of being called every day is just alarming. Given the lack of any care for the people they harass! I have no words for the way they simply argue with you on the phone and when they get a taste of their own medicine, only have 1 thing to do and that's hang up.

Keep a close ear out for Aaliyah, she literally is a liar and hung up when she didn't get her own way... I've already emailed this company and asked for a copy of the call to forward to the business that has chosen to offer this disgusting service.

To add insult no matter what actions you take to rectify any problems they will continue to harass you and even tell you that they don't care and they will proceed regardless. Says a lot about a company when its employees act this way.... lovely work Credit Style.

5 April 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi,
I am sorry to hear of your experience with Credit Style, the behaviour you mention is not reflective of how our staff are trained. Please be assured actions have been put in place to offer further training to the call handler mentioned to prevent this happening again in the future.

Thanks
Credit Style

Rated 1 out of 5 stars

Uncontactable

I have an Experian credit score of 999 Excellent but have just been refused a mortgage because there is apparently a CCJ against my name for a parking fine from 2019 that CST Law (part of Credit Style Limited) have only written to my old address about.

I have tried calling twice only to be on hold for 15 minutes each time before an answer machine clicks in which I really don't hold out much hope for. I have tried to submit an enquiry via the website but it doesn't recognise the CST reference number from the court documents I've obtained so I am told instead to call the number that no one is answering.

If you are going to be in the business of impacting severely on people's lives and wellbeing, at least make it possible for those people to contact you. I wholly disagree with the outstanding sum on the CCJ but I will pay it if it means settlement so I can get a mortgage and my house purchase doesn't fall through, but I can't do that if you are uncontactable! Please, please do not reply to this telling me to ring the number I already have.

20 March 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Sophie,
I am sorry to hear of your experience with Credit Style. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
Credit Style


Update:
Hi Sophie,
We sent you an information request to look further into your case, but unfortunately, we haven't heard back. If you require any further assistance, please call the contact centre on 03300 450 650 and a member of the team will assist.

Thanks
Credit Style

Rated 1 out of 5 stars

I keep getting calls from them and then…

I keep getting calls from them and then I get placed on hold and nobody comes on the line. I have not had any letters from them.

5 March 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Jon, I am sorry to hear you have had a bad experience with Credit Style. If you give the contact centre a call, one of our team would be more than happy to assist.

03300 450 650

Thanks
Credit Style

Rated 5 out of 5 stars

Amazing customer service from Shaun

Amazing customer service from Shaun. He helped me with my enquiry and sent me an email straight away to confirm this.

22 February 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Mrs Hedley, Thank you for taking the time to leave a positive review. I will pass your kind words on Shaun’s manager.

Thanks
Credit Style

Rated 5 out of 5 stars

Shaun Daley was excellent

Shaun Daley was excellent.
Sorted my query quickly and efficiently.

16 February 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Customer, Thank you for taking the time to leave a positive review. I will pass your kind words on Shaun’s manager.

Thanks
Credit Style

Rated 1 out of 5 stars

Why CST dont lisen.

Hello, I received a parking fine of £100 while waiting for a job interview. I offered to pay it off £25 per month, hoping to get the job. Unfortunately, I didn't get the job and could only make the first payment. I still owed £75. Later, I started receiving letters from CST, demanding that I pay the full £100, but I said would only pay the £75 I owed. They ignored my offer. Months later, I received another letter saying that I owed £100. I offered to pay £75, but they ignored me again. Then, I received a letter from the court saying that I owed £100 plus £115 for court fees. I still insisted on paying only the £75 I owed, but now I've received a letter demanding that I pay £215 (£75 + £140 court fees).

I am now considering taking legal action against them for harassment and discrimination based on my dyslexia. They refused to contact me via email, which made it harder for me to communicate with them.

7 February 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Anthony, I am sorry to hear you have had a bad experience with Credit Style. I have sent you an information request via Trustpilot, so we can look at getting this resolved.

Thanks
Credit Style


Update: Hi, we sent you an information request to look further into your case, but unfortunately, we haven't heard back. If you require any further assistance, please call the contact centre on 03300 450 650 and a member of the team will assist.

Thanks
Credit Style

Rated 1 out of 5 stars

1.3 score should be minus 1.3

1.3 score should be minus 1.3
Shambolic individuals
Don't listen to a word I said on each if the calls

Being threatened over legal action for someone else who was driving my car I lease out for the passed 18 months.

Explained will move the liability over and give full details but no no no its gotta stay in my name which is pure lies.

I did try and sort out but sending a fake name pretending that your a solicitors firm when your nowmt is just pure criminal

Micky mouse debt collectors just
No real legal power clearly.
Shocking service
Poor customer service attitude
Clearly under paid and over worked staff who talk down to people all day just demanding money.

12 January 2024
Unprompted review
Credit Style Limited logo

Reply from Credit Style Limited

Hi Kenny, I am sorry to hear you had a bad experience with Credit Style. I can assure you Credit Style is licensed to manage regulated agreements and is also licensed by the SRA (Solicitors Regulation Authority) to issue all forms of legal action. I have sent you an information request via Trustpilot so we can look into your case.

Thanks
Credit Style

Rated 1 out of 5 stars

Harassing me due to a debt which isn't mine, and refusing to remove my details from their system

Called CSTLaw to try and resolve a matter, after they have repeatedly texted me saying I owe money. Turns out I do not, as the account isn't mine. However it was impossible to get them to remove my number from their system, as I can't pass security as this isn't my debt. Having repeatedly asked them to remove my details as per GDPR, they refused to and hung up the line on me.

18 December 2023
Unprompted review

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