I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... See more
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I would like to leave a positive review for Creed and especially thank Tracey and Anastasija for their help and support. I initially had an issue with a discount coupon, as it could only be appli... See more
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Beautiful, quality perfume that makes me feel so good. The staff at Creed are so caring and efficient. I would recommend always opt to pay for express delivery rather than the free Royal Mail opti... See more
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"I had a fantastic experience with Creed UK customer care. Alona was extremely helpful and generous in helping me discover the new Amber Universe collection. It is rare to find such high-quality servi... See more
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3.5
Average
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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I’ve been using Aventus for a while now…
I’ve been using Aventus for a while now and I am sorely disappointed with my latest purchases. I ran out of the Aventus Cologne and Aventus original recently so bought new bottles at a cost of £600 for both. The quality is so poor now. There’s little projection, my Aventus original smells strongly of alcohol and the Aventus Cologne only lasts a few short hours whereas previously it would last all day. I still had some of the old bottle left so I was able to smell the difference and it was starkly different. It’s an absolute waste of money now.
10 December 2025
Unprompted review
Reply from Creed Fragrances
Hello Ady,
We are very sorry to read of your disappointment and truly appreciate you sharing your experience. At the House of Creed, we take great care in crafting each fragrance, and we regret that your recent purchases did not meet the standards you have come to expect from Aventus.
We would welcome the opportunity to review your experience personally. Please contact our Customer Care team at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will be happy to assist you directly.
Your feedback is valued, and we hope to restore your confidence in Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
for…Delivery and packaging
I would like to rate Creed 5 stars for the overall service from the start of picking my choice with been Adventus this time to the delivery service and packaging which was on point and was delivered on time
20 December 2025
Unprompted review
Reply from Creed Fragrances
Hello Samantha,
Thank you for your wonderful feedback. We are delighted to hear that your experience, from selecting Aventus to delivery and packaging, met your expectations.
Your kind words are truly appreciated, and we look forward to welcoming you again to the House of Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
I couldn’t be happier with my…
I couldn’t be happier with my experience at Creed . From start to finish, everything was seamless — outstanding customer service, fast delivery, and a product that truly exceeded my expectations. A special thank you to Mary-Lisa, she made my experience wonderful!
18 December 2025
Unprompted review
Reply from Creed Fragrances
Hello Lisa,
Thank you for sharing your wonderful feedback. We are delighted to hear that your experience with the House of Creed was seamless and that your purchase exceeded expectations. Mary-Lisa will be thrilled to know her efforts made your experience so memorable.
We truly appreciate your kind words and look forward to welcoming you again.
Kind regards,
Creed Fragrances UK Customer Care Team
Quickly dealt with a delivery problem…
Quickly dealt with a delivery problem that was not of their making
17 December 2025
Unprompted review
Reply from Creed Fragrances
Dear Elizabeth,
Thank you for taking the time to share your experience. We are pleased to hear that the matter was resolved promptly and appreciate your understanding. We trust you are now enjoying your order and are grateful for the opportunity to assist.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Outstanding Customer Service
I ordered some gifts for my wife and the following day there was an offer of a free scented candle (£105) where a customer spent in excess of £300. Rather deflated I e-mailed Customer Service asking if I could avail myself of the offer and within a short time they responded positively and no sooner had I selected my gift, it was dispatched without hesitation. First class service reflective of their products and ethos
10 December 2025
Unprompted review
Reply from Creed Fragrances
Dear Colin,
Thank you for your kind words. We are delighted to hear that your experience with our Customer Care team was a positive one, and that their support reflected the level of service we strive to provide.
Should you require any assistance in the future, please do not hesitate to contact us, we would be delighted to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Avoid
I paid £330 for a bottle of creed and next day delivery. This was ordered before the cut off for next day delivery but there was no delivery next day and not even a dispatch confirmation email.
Now, I have tried to email creed customer service and my emails just bounce back as undelivered as the address on their website does not work.
If you have to buy Creed, buy in a store. I would recommend against buying on their website direct.
15 December 2025
Unprompted review
Reply from Creed Fragrances
Dear Gordon,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you have experienced and sincerely apologise for the inconvenience caused. This is certainly not the standard of service we aim to provide.
Our team would greatly appreciate the opportunity to look into what happened and resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Excellent customer service thank you
16 December 2025
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for your kind words. We are delighted to hear that you were pleased with our Customer Care team and their support. Should you require any assistance in the future, please do not hesitate to contact us, we would be delighted to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Very disappointed
Very disappointed. I ordered 4 boxes of creed sample fragrances as stocking fillers. 2 of the boxes came unopened and packaged tightly in sleeves and 2 were open without sleeves so jus be aware of this.
5 December 2025
Unprompted review
Reply from Creed Fragrances
Dear Intisha,
We are truly sorry to hear of your recent experience and the disappointment this has caused, especially as your order was intended as special stocking fillers.
Our team would greatly appreciate the opportunity to resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch to assist. We sincerely appreciate you sharing your experience and are committed to ensuring this matter is resolved for you.
Kind regards,
Creed Fragrances UK Customer Care Team
Handled my online query in an efficient…
Handled my online query in an efficient and timely manner
15 December 2025
Unprompted review
Reply from Creed Fragrances
Dear Gary,
Thank you for taking the time to share your recent experience. It is a pleasure to hear that our team was able to assist you with such ease.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
Poor Quality Creed Aventus from John Lewis
My wife bought Creed Aventus parfum from John Lewis ( Brent Cross branch ) as a surprise gift for me.
The smell would not last more than an hour or so !!
Totally shocked at the quality of fragrances John Lewis offers as this was my second bad experience in a year.
Best is to avoid John Lewis to save your money !
6 December 2025
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for sharing your experience. We are sorry to hear that your expectations were not met with the product purchased from another retailer and truly appreciate you taking the time to provide your feedback.
Should you wish to explore anything further regarding Creed, or require assistance, our Customer Care team would be delighted to assist you personally.
Kind regards,
Creed Fragrances UK Customer Care Team
Perfect Christmas gifts
Perfect Christmas gifts, with free delivery, beautifully wrapped and samples included.
29 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Ellie,
Thank you for your kind words, we are delighted to hear that you have received your order and that everything has brought you enjoyment. It is always a pleasure to know our gifts and presentation have added a special touch.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
The representative was excellent
The representative was excellent, focused on my issue and rectified it almost in the same breath……. Second to none service, with none of this interminable robot voiced options menu.
3 December 2025
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you promptly and with such ease.
Should you require any assistance in the future, please do not hesitate to contact us; our Customer Care team would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
My order was incomplete due to my…
My order was incomplete due to my error.
On contacting creed customer service they were apologetic although it was my mistake.
It was rectified without question.
A fantastic service with very assuring staff.
Thank you.
Simon.L
24 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Simon,
Thank you for your kind feedback. We are so glad we were able to assist and ensure everything was resolved to your satisfaction. We hope you are enjoying your order and that it is bringing you the luxury experience you deserve.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Creed Fragrances UK Customer Care Team
I ordered two bottles of Aventus
I ordered two bottles of Aventus, with complimentary inscription, as Christmas presents for my sons. They arrived very promptly the following day. However, I was very disappointed that they were both contained within one presentation box, meaning one of my sons will have a nicely presented gift and the other will not.
18 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Tracy,
Thank you for sharing your feedback with us. We sincerely apologise that the presentation of your Aventus bottles did not meet your expectations. We understand how important it is to provide a complete experience, especially when giving such a thoughtful gift.
Please rest assured, we will be happy to send a separate gift box for the second bottle to ensure both of your sons receive the luxury they deserve. Kindly contact us at customerservices@creedfragrances.co.uk, with your order details, and we will arrange this immediately.
Kind regards,
Creed Fragrances UK Customer Care Team
Extremely poor customer service
Extremely poor customer service. Lost parcel delivered by Royal Mail. Wouldn’t choose to shop with them again. Have asked Amex to dispute this as the customer service is non existent. Asking me to wait for another 10 days after already waiting 10 days for something that should have been delivered within 48 hours.
21 November 2025
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for sharing your thoughts with us. We are truly sorry to hear about your recent experience, and we fully understand the frustration this has caused. At The House of Creed, we pride ourselves on providing an exceptional service, and it is deeply regrettable that we did not meet our usual high standards on this occasion.
We sincerely apologize for the unfortunate issue with Royal Mail and the delay in receiving your parcel. Please rest assured that we are committed to resolving this matter as swiftly as possible. To assist you further, kindly contact us at customerservices@creedfragrances.co.uk with your order details, and we will investigate the situation with the utmost urgency.
We truly appreciate your understanding and the chance to restore your confidence in our service.
Kind regards,
Creed Fragrances UK Customer Care Team
Disappointing service
I bought a bottle of there aventus on Thursday and paid extra for next day delivery because I needed it delivered for the weekend as it was for a special occasion.
it was ordered well before the cut off time for the order to be delivered Friday.
i then had a email from DPD which is there delivery partner and they were saying Monday delivery.
I got in contact with creed customer services who told me they would look into this being a later delivery than was promised and they were going to get in contact with DPD to re schedule the delivery to make sure I received the delivery Saturday but still never received it until Monday!!.
The customer services advisor told me she was going to take this to her managers to get it prioritised as urgent but nothing seems to have been done about it.
I asked to be kept in the loop and for them to contact me to confirm everything she said would be done actually was happening but never heard anything back, just feel I was fobbed off!!.
The package was sat in the local DPD delivery warehouse from Friday to it going out for delivery Monday morning.
Just want to say if its a urgent delivery your needing then don't rely on creed to make this happen as you will only be disappointed with the service.
Not a good service for such a expensive item from what is supposed to be a premium company, I'm a first time buyer and on the back of all this hassle and disappointment and upset I doubt I will be back for a second purchase.
13 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Kenny,
Thank you for sharing your feedback. We sincerely apologise for the delivery issues you experienced with your Aventus order. While we shipped it on time as requested, it appears there was an operational delay with DPD that led to the missed delivery date.
We understand the frustration this caused, especially for such a special occasion, and regret that our follow-up did not meet your expectations. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally look into this matter and reach out to you directly.
We value your feedback and hope to restore your confidence in our service.
Kind regards,
Creed Fragrances UK Customer Care Team
Really disappointed as a long term…
Really disappointed as a long term customer.
I have been buying Creed aftershaves for over 20 years and have been happy with many different fragrances over the years including Millesime, Vertivier, Silver Mountain, Irish Tweed etc. In more recent years I have settled on Creed Aventus as it really is a beautiful smell. I use a couple of 100ml bottles a year and have always been happy...until now. I purchased 2 x bottles from the Creed counter in Duty free. However on returning home and opening the bottle there is absolutely no doubt in my mind that the fragrance simply is not as strong as previous bottles I have had. So obviously disappointed I contacted customer services to find out why this might be only to be fobbed off and told I had to contact the duty free company that sold me the bottle (even though it was an official Creed counter) Of course i have not received any reply. I appreciate that my contract is not with Creed direct, but with the re-seller, but having been in business many years I am amazed that a company and brand like Creed can be so unhelfpful to its loyal customers like me. I think its popularity in recent years has probably lead to complacency which is really sad. I also contacted them on social media, again no response. So I am now left with 2 bottles of Aventus, one of which simply is not as strong as previous bottles i have had. The other remains unopened.
I suppose i might now get a response due to the bad review I have given Creed on here, but its certainly not the way i think the issue should have been handled.
17 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Jon,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn of your disappointment, particularly as a long-standing and loyal admirer of the House of Creed. Your continued support over the years means a great deal to us, and it is truly regrettable that your recent experience with Aventus did not meet the high standards you have come to expect.
We fully appreciate your frustration regarding the difference in strength between bottles and the difficulty you have encountered in obtaining assistance. While purchases from duty-free counters are facilitated by third-party retailers, we remain committed to helping our customers whenever possible. Our Customer Care Manager would be pleased to work with you directly to ensure you receive the appropriate support and resolution. Please contact our team with your purchase details at customerservices@creedfragrances.co.uk, and they will be in touch personally.
We greatly value your feedback and hope to restore your confidence in the House of Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
Beautiful
Beautiful, quality perfume that makes me feel so good.
The staff at Creed are so caring and efficient.
I would recommend always opt to pay for express delivery rather than the free Royal Mail option to ensure you receive your purchase.
13 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Victoria,
Thank you for your wonderful review. We are delighted to hear that our fragrance brings you joy and that your experience with our team was both caring and efficient. Your recommendation regarding delivery is greatly appreciated and will be helpful to others considering their options.
It is always our pleasure to ensure that every aspect of your experience with the House of Creed is as exceptional as our creations. Should you require any assistance in the future, please do not hesitate to reach out as we would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
This review is ONLY for the Green Irish…
This review is ONLY for the Green Irish cologne. I am a big fan of Creed, but this one in particular is just not good. Wears off in an hour or less and just does work as any of the other fragrances.
In response to creedfragances. AS mentioned, I am a big fan of Creed, and I actually have them all (seriously ALL), and the Green Irish is just not for me. Could it be me? Then again, the others work just fine and last longer. Maybe I got a bad one since it seems they are all handcrafted. LOVE Creed and I will continue using it except for the one mentioned.
13 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Luis,
Thank you for sharing your thoughts regarding Green Irish Tweed. We greatly appreciate your loyalty to the House of Creed and your honest feedback. We understand that every fragrance interacts uniquely with each wearer, and we regret that this particular scent did not meet your expectations in terms of longevity.
Your input is invaluable to us as we continue to craft our creations with the highest standards. Should you wish to explore other fragrances in our collection that may better suit your preferences, our Customer Care team would be delighted to provide guidance and recommendations.
Kind regards,
Creed Fragrances UK Customer Care Team
I bought a bottle of Creed Aventus from…
I bought a bottle of Creed Aventus from a John Lewis store which is provided by Creed Fragrances UK but John Lewis refuse to help. - It smells nothing like it use to or is suppose to.
Creeds response is there nothing they can do.
This was my first purchase of my own bottle of aventus and will be my last. Paying a premium of £300+ and the service is like this?
I hoped for better
2 November 2025
Unprompted review
Reply from Creed Fragrances
Dear Jonathan,
Thank you for taking the time to share your experience with us. We are truly sorry to learn of your disappointment, particularly as this was your first personal purchase of Aventus. Your expectations are very important to us, and we regret any frustration this situation may have caused.
We value your feedback and are here to assist. While John Lewis is the point of sale for your fragrance, our Customer Care Manager can work with you directly to ensure you receive the appropriate support and resolution. Please contact our team with your purchase details and contact information at customerservices@creedfragrances.co.uk, and they will be in touch personally.
Kind regards,
Creed Fragrances UK Customer Care Team
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