Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Review summary
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Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
- #161 of 199 best companies in Online marketplace
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fassal was great!
Fassal was great! Very quick to help and understood without having to explain 5 thousand times. Hopefully he will be able to review the commission status for a customer just as fast!
7 February 2024
Unprompted review
Reply from CREOATE
Hi Rebecca,
Thank you so much for taking the time to leave us feedback. So glad Fassal was able to help you quickly & effectively.
Happy wholesaling :)
Jemma,
CREOATE
Fassal was great on the live chat
Fassal was great on the live chat. My payment details had been wiped off so I needed to make a payment. All sorted through the live chat. Their website is clunky and awful to use but the live chat does work well!
6 February 2024
Unprompted review
Reply from CREOATE
Hi Kev,
Thank you for taking the time to leave us feedback.
Sorry to hear you had an issue with your account but very happy to hear Fassal was able to help via the live chat.
Happy selling!
Jemma,
CREOATE
Excellent Customer Service!
The best most efficient customer service provided by Fassal! Response time to my query was immediate and the issue was sorted even quicker! A pleasure to deal with. Thank you!
30 January 2024
Unprompted review
Reply from CREOATE
Hi SE,
Thank you for letting us know about your experience, we're so happy to hear that Fassal was able to help you with your query in a flash!
Happy Selling!
Jamie from CREOATE
Does not pay on time
They don't pay us on time. It is very on and off issue. Sometimes they pay within the 30 days plus 5-7 business days. Other months we need to send them a reminder e-mail. This issue has been now over 1 year. They don't take really the responsibility of the own policy. I think that a company should release payment within their own terms and conditions. Without customers worrying or wasting time to send them an email for a payment reminder. Keeping the fund if for business owners 1 a risk that if they close down you won't be able to see your money. 2. the fund could be used for your own business to invest or pay your own supplier. 3. you could put this in your own bank for some interest. 4. Time you wasted to write them an e-mail. No excuse should be made from their end on late payments. Especially when an issue becomes a repeated problem
29 January 2024
Unprompted review
Reply from CREOATE
Hi Alice -
We are sorry that you feel this has been your experience but appreciate you sharing it with us as we value feedback in order to continue improving!
I can confirm you were paid out on these orders at this time and in good faith saw that you had a few others approaching so I reached out to the finance team in order to make sure it is taken care of.
Please feel free to reach out to our support team with any questions.
Cheers -
Lola
I placed order after week got cancelled…
I placed order after week got cancelled but they they cancelled it day after taking the payment now iev been asking for refund there's no reply am thinking of reporting this scam company as a new business I thot they were they the rite ppl to work wid
29 January 2024
Unprompted review
Reply from CREOATE
Hello Ty -
Thank you for taking the time to submit your feedback. We are sorry to hear that your recent experience resulted in a cancelled order by the vendor.
Vendors have the final approval to accept or cancel an order based on their own criteria of what an acceptable retailer means to their business. This vendor in particular does not accept Amazon resellers. While our marketplace does not specifically ban anyone due to anti-competition laws, we understand that our vendors do have restrictions and are allowed to implement them on our platform.
We know this is disappointing but do offer for our team to help you find replacement items should you decide you would like us to!
As for the refund, I can confirm that you paid for this order before the date we stated it was due. Our team did not take the payment at the time of purchase. We did however, process the refund at this time. This could take up to 5-10 business days to arrive back in your account, depending on your bank.
Please reach out to us on support should you have any additional questions.
Thank you -
Lola
Very quick and helpful response from…
Very quick and helpful response from Fassal
29 January 2024
Unprompted review
Reply from CREOATE
Hi,
Thanks for the great feedback! Glad to hear that Fassal was able to help you with your query!
If you ever need assistance again, don't hesitate to reach out. We're here to help!
Jamie - CREOATE
Great Support
26 January 2024
Unprompted review
Reply from CREOATE
Hi Sucel,
Thank you for letting us know about your experience, we're happy to hear that our team was able to help!
Happy Selling!
Jamie from CREOATE
Fassal was very helpful and provided…
Fassal was very helpful and provided all of the information I needed.
26 January 2024
Unprompted review
Reply from CREOATE
Hi Mark,
Thank you for your feedback! We love that Fassal was able to assist. Please reach out to us if you have any queries - we are happy to help!
All the best,
Jamie from CREOATE
Fantastic customer service
Fantastic customer service. Incredibly helpful and reassuring with a current problem.
19 January 2024
Unprompted review
Reply from CREOATE
Hi Stephanie,
Thank you for your wonderful feedback!
We're here to assist you, and if you have any more questions or concerns, feel free to reach out.
Jamie - CREOATE
Helpful
Helpful. Fassal was very helpful, unfortunately the service is not available in Canada but I will be notified when it is.
17 January 2024
Unprompted review
Reply from CREOATE
Hi Amanda,
Thank you for your positive feedback about Fassal!
We understand your disappointment regarding our service not being available in Canada at the moment.
Rest assured, we appreciate your interest, and we'll certainly notify you as soon as our service becomes available in your area.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Jamie - CREOATE
Great help from creoate team
16 January 2024
Unprompted review
Reply from CREOATE
Hi Charmina,
Thanks for the positive feedback!
Delighted to hear that our team was a great help. If you ever need assistance again, we're here for you!
Jamie - CREOATE
Very efficient and my issue was…
Very efficient and my issue was resolved quickly
17 January 2024
Unprompted review
Reply from CREOATE
Hi Julie,
Thank you for your great feedback!
We're pleased to hear that our service was efficient and that we were able to resolve your issue quickly.
If you ever have more questions or concerns, feel free to reach out. We're here to help!
Jamie - CREOATE
Reply from CREOATE
Hi Dan,
Thank you for your great feedback!
We are always happy to help you with a smile :)
If you ever have more questions or concerns, feel free to reach out. We're here to help!
Jamie - CREOATE
Fassal
Fassal
Is very helpful was there to help with any issues i had he’s very informative and helpful he helped with my questions very well and I will continue to work with him.
If I need anything in the future .
16 January 2024
Unprompted review
Reply from CREOATE
Hi Sharon,
Thrilled to hear that you found Fassal helpful and also a source of valuable information!
We're excited about the prospect of continuing to work together and being your go-to support. If there's ever a future need, please count on us!
Jamie - CREOATE
Fassal was very helpful
Fassal was very helpful. He comprehended my issue well and sorted it out for me.
15 January 2024
Unprompted review
Reply from CREOATE
Hi Bede,
Glad to hear we hit the mark in comprehending your issue! We're pleased we could sort it out for you.
If you ever need assistance again, don't hesitate to reach out. We're here to help!
Jamie - CREOATE
Great site and great customer service
I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and resolved my concerns right away with no fuss. Can't ask for more than that - very happy!
15 January 2024
Unprompted review
Reply from CREOATE
Hi Sam,
Fantastic to hear about your positive experience!
We're thrilled that we could address your concerns promptly and without any hassle.
If you ever have more questions or need assistance in the future, feel free to reach out. We're here for you!
Jamie - CREOATE
Fassal appears to be a very
Fassal appears to be a very, very busy man in these reviews. I hope he isn't the only assistant.
15 January 2024
Unprompted review
Reply from CREOATE
Hi Joni B,
Thank you for sharing your thoughts. We appreciate your concern.
I can assure you that Fassal is part of a dedicated team, and we're working hard to ensure efficient assistance for all of our customers.
We're committed to improvements so if you have any specific suggestions, feel free to reach out to the team and we will be happy to help!
Jamie - CREOATE
I experienced problems at the checkout…
I experienced problems at the checkout and nearly gave up! However, Fassel was able to sort it all out and the order went through easily from there.
15 January 2024
Unprompted review
Reply from CREOATE
Hi Keith,
I appreciate your patience and persistence during the checkout hiccup. I'm glad to hear that Fassal was able to step in and smooth things out for you.
If you encounter any other challenges or have questions in the future, please don't hesitate to reach out. We're here to help make your experience seamless.
Jamie - CREOATE
Fassal was great & very speedy at…
Fassal was great & very speedy at helping with a shipping issue
15 January 2024
Unprompted review
Reply from CREOATE
Hi Michelle,
Thank you for the shout-out!
We're delighted to hear that Fassal provided some speedy assistance with your shipping issue.
If you have any more questions or need help in the future, feel free to reach out. We're here for you!
Jamie - CREOATE
Great customer service!!
Great customer service!!! My method of communication was via Chat through the website. Fassal was my specialist assigned to me. I was in need of of a delayed shipping label. My creoate specialist was able to make that happen. I really appreciated his knowledge and troubleshooting. He told me what was the issue and resolved it very quickly. He said he'd get back to me by the next day but withing 30 minutes, I got my shipping label. I hope I get him again for any future issues.
10 January 2024
Unprompted review
Reply from CREOATE
Hi Mohamed,
Thank you for your great feedback!
We are always looking to improve our Logistics process - On occasion, a shipping label request can fail and in these cases, a helping hand is required. Thank you for submitting the form and reaching out to us on live chat.
I am so glad that our colleague Fassal was able to assist you in an efficient and timely manner - resulting in a minimal delay to your despatch process.
All the best,
Jamie - CREOATE
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