CREOSOTE SALES LIMITED Reviews 35

Placed order on the 8th April, while did not get a order confirmation my order number was on the PayPal receipt, got dispatch email on 10th and was delivered a few days later. Minus the lack of a immediate confirmation email on ordering have been happy with the Cresote Substitute and was good price so would be happy to use again!

This company is run from a private house and not a factory or shop. Need to find where they buy from then order direct. Copy and paste address into google maps and drop the little man onto the street and spin the camera and you will see the private house.
Ordered 20 litres and a brush, email from APC courier saying they would deliver the next day, nope.
I called them and they said they went to collect it but there was no one to collect from so they couldn't deliver and they had no info when to next collect.
I called and called and left messages at Creosote but zero response. I am now going through my credit card to get my money back, fingers crossed.

Ordered on 26/04 and received confirmation on 27/04 that my order was being processed.
Then on 07/05 an email was received saying that my money was being refunded. No explanation offered.
Not impressed.

Excellent service every time I've used them.

Many of the negative reviews are old as things have obviously improved. For example, whilst I thought goods were coming via ParcelForce, they actually came well within time via APC who are a whole lot better with much better tracking. Similarly the support I've had from William was bang on, with prompt and curteous emails.

I'm a happy repeat customer.

Thank you.

The dark stain always comes with big lumps of gooey crap inside which wastes half the amount of contents. Waste of money.

The product appears OK though different compared to preservatives I have used before i.e. there is a thick tar-like component.

Their management in terms of transport, payment and communication is severely deficient.

Does exactly what it says on the tin, thanks you guys at Creosote Sales! Postie wasn't too happy lugging the the tub up the stairs though... I have seen a lot of negative reviews, no complaints myself. Kind and friendly service, delivered on time. Recommended seller. All the best.

I ordered creocote online. I had a receipt within seconds and it was delivered within a few days. No issues at all. I've not used this product before (I've used creosote in the past) but it has covered well and the fence panels have exactly the same colour as the previous creosote - time will tell.
Some of the reviews appear negative - lack of customer support etc. but quite frankly, I found the service perfect and I would recommend using this team.

If I could give this company a 0 star then I would.
Awful company to deal with, they state 2 to 3 days delivery on a week day, I ordered early hours of Monday morning and received it 8 days later, this was after speaking to someone on the phone who said it would be despatched that day ( it wasn’t) and email asking for the order to be cancelled as it was not dispatched, no answer, I resorted to open a case with PayPal and hey presto it was delivered two days later. The company issued a parcel force tracking number that is useless and gives no information other than ‘Advised’ then nothing. I had to result in buying a different product from a different company to complete my job that did arrive over night. Now I have 25lt of creosote that is not required. This is the first negative review I have ever made about a company as I’ve always been able to deal with them to resolve any rare issues. Order from this company at your peril, you have been warned!
Update
I have opened this product this morning and unfortunately it is not 100% traditional creosote, I have used creosote for many years and know the difference, this smells like old engine oil.

Amazing product- the real deal!!
I lost touch with the removal of Creosote from the market and resorted to Wicks non- Creosote substitute brand. I have a farm and need wood protection and the non Creosote just fades and drys out so quickly. I used this companies brand and it is amazing-deep penetration with dark colour coating-unlike others that look tea colour. I read some of the reviews and was almost put off- but now realise they read as competitor trying to put people off this company. I used it to cover plywood boards on a metal shipping container and tree posts. Both remarkable coverage and weather proofing. Hope this review helps other. Highly recommend.

dispatched on time all good, slightly frustrated with parcelforce, and after reading some reviews, thought i had made a big mistake but not, hence 5 stars

Why will no one from this company answer the phone? Their customer service is non-existent. All I want is an invoice, nothing more as we already have the product...

We have not received any form of communication from your company regarding an invoice. We bought through eBay, delivery was excellent but there's been no reply to an email sent on 14th March. I have rung innumerable times, during working hours, but haven't been able to speak to anyone. Resorted to checking your company on the Companies House website & finding your VAT number online. Job done although it would have been far quicker to have had a reply from you.

Really good customer service
Received product in a few days
My shed looks fantastic
Used creoseal light
Would use Product again

This is not Creosote, dont be fooled like I was.

Terrible company. Didn’t dispatch my order for 2 days knowing the weekend was coming so a 2-3 day delivery isn’t coming for at least 6 days. I’ve lost money on a job as they let me down with this delivery. I’ll never use them again and don’t recommend them as they don’t reply to emails. Very bad

ordered 20lt creosote online via Paypal. After 2 weeks the product had not arrived, i did a check on parcel force tracking which stated "Dangerous - restricted substance". Called Parcel force to be advised that the product was held at the Coventary hub and could not be forwarded to the Isle of Man. With this information i sent Creosote Sales Limited and email stating the issue and that i needed a refund. Within one hour of sending the email i had a call from them advising it was and administrator error on their side, they were very appologetic and quickly arranged a full refund whilst on the phone. This was confirmed by paypal stating refund received. The reason for the 5 stars is to show that even though the dispatch made an error the service provided on follow up was speedy and helpful. Thank you.

I share the same opinion as many. I've been using REAL CREOSOTE for over 45 years. In my opinion this stuff is filtered engine oil with perhaps a drop of Creosote in it, if any. Has none of the proper Creosote properties and as may have said, certainly doesn't have a the distinct Creosote smell. The clue is in the price, real Creosote is close to £70 for the same quantity. If it smells like a dog its a dog!!

The creosote they supply does not have the smell, viscosity or density of creosote. It looks and smells like a mixture of old engine oil and creosote. I ask for an explanation and was referred to the manufacturer. The technical manager, who I could hear in the background, refused to speak to me. They did offer me a further 40 litres which i declined. It does dry black on wood and may be OK. Only time will tell !

I have ordered Creosote substitute from this firm and have become a reasonably regular mail order domestic customer. This dark brown oil based product is almost black when you first put it on but drys to become dark brown as expected. It lasts a long time too. I have recently had one delivery where one of the two containers ordered was the wrong colour and I can confirm that the service I received in remedying this was first class! Well done 'Creosote Sales', thank you for your product and thank you for your first class service.

First class service from beginning to end.