Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
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See what reviewers are saying
Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
Company replied
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... See more
Company replied
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... See more
Company details
- #93 of 122 best companies in Activewear shop
- #408 of 588 best companies in Clothing Shop
- #108 of 147 best companies in Sportswear Shop
Written by the company
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Contact info
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, United Kingdom
- 020 8877 3888
- enquiries@crewroom.co.uk
- www.crewroom.co.uk
4.2
Great
224 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Quality is great
Quality is great. But I ordered a High Viz shirt and received a white one instead.
26 January 2026
Reply from Crewroom
Update.10/02/26
Polina, the team in the shop have emailed last week to be able to resolve this error, would you be able to reply.
Thanks
Crewroom Team
Polina
Thanks for your feedback and sorry to learn that the wrong colour garment has been sent out to you.
The Shop Team will be in contact via email with you to resolve.
Once again apologies for the error.
Team Crewroom
Reply from Crewroom
Thanks so much for taking the time to leave a review.
It means a lot to the whole team to get positive feedback especially during this exceptionally busy period where many parcels, despite speedy despatch, can get held up in various depots waiting for final delivery.
Thanks again
Crewroom Team
Great gear that I was unaware of
Great gear that I was unaware of. Striking and practical
24 November 2025
Reply from Crewroom
Thanks so much for your feedback and we are thrilled you like our gear.
Do spread the word!
Thanks again for taking the time to feedback.
Crewroom Team
Reply from Crewroom
Thanks so much for taking the team to feedback.
It means a lot to our small team to know they and our products are appreciated.
Thanks
Crewroom Team
All as promised
27 October 2025
Reply from Crewroom
Malcolm
Thanks so much for taking the time to review Crewroom.
Its means a lot to the whole team to know we are delivering product and service "as promised"
Crewroom Team
Essential Igloo Jacket
I ordered an Essential Igloo Jacket, during the dry summer, and was looking forward to using it.
When the rain finally came, I put it on, the zip was difficult to do up but that didn’t bother me too much. After a little while being in the rain I found that water had seeped through the seams and it wasn’t particularly windproof.
I was told that the zip was why it was in the sale, which I’m willing to accept. What I’m not willing to accept is that it was advertised as wind and water proof and it actually isn’t.
I was told that I’d had it too long to return it when I’d finally had the chance to test it out. Crewroom weren’t willing to accept the item back to test what I have told them. This is a complete waste of £50 and has left a very bitter taste in my mouth.
31 October 2025
Unprompted review
Reply from Crewroom
Debbie,
Thanks for your feedback regarding one of the items you purchased in July. We appreciate all feedback and ensure this is collated and discussed with the design team and used when we are planning our next ranges.
As we mentioned the fabric used in the jacket is a fabric we have been using for many years across a range of our jackets and have never experienced any issues with its windproof or rainproof qualities.
We hope you were happy with the quality of your other garments you purchased and you may reconsider using the discount code provided for future purchases.
Regards
Crewroom Team
Great kit
Great kit - exactly as seen on website - arrived quickly - easy returns process - will buy again
29 September 2025
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to get positive feedback on our kit and the service provided.
Stores Team
Crewroom
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to get positive feedback on the service provided.
Stores Team
Crewroom
Great Kit, Awful Customer Service
Crewroom's kit is really good quality and a cut above the usual competitors. Nice fit and well made.
Unfortunately, their customer service is awful.
I ordered (#54109) a couple of items I needed quickly on their express 2-day delivery (£7.95). Over a week and a half later, they still haven't come. I've emailed several times, and left phone messages. I eventually managed to get hold of someone, who really didn't seem that bothered and to call back if it hadn't come in two weeks' time.
With service like that, we may as well order from JL or 776 in the US and take the hit on the delivery.
19 August 2025
Unprompted review
Reply from Crewroom
Graham,
I am sorry that your parcel has not been delivered as it should, not our usual level of customer service. Our express service is via Royal Mail 24 and your parcel was sent correctly on the same day as you placed the order. Royal Mail are generally very good but on this occasion they have failed to update the tracking since despatch and have not responded to our repeated requests for an update.
I have asked the warehouse today to despatch a second parcel to you and will advise of the new tracking details once confirmed.
Many Thanks
Crewroom Team
Pleased
I’m very pleased with the seamless sports bra top. I have scars after an operation and this sits nicely.
28 July 2025
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about the design and quality of our products. The seamless bra is definitely one of our favourite garments.
Thanks
The Crewroom Team
Reply from Crewroom
Thanks so much for your feedback.
As a small team working hard it means a lot to us all to hear good things about the design and quality of our products along with the great service offered.
Thanks
The Crewroom Team
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about the service we offer.
Thanks
The Crewroom Team
Great customer service
The article I wanted to buy was only available in 2 sizes, XS and M and while I was ordering somebody must have been a tick faster ordering the M size. I only noticed that I bought an XS size after hitting the "buy" botton. I contacted customer service, got a very quick answer and my order was cancelled and refunded straight away. I bought 2 leggings after this and are very happy with the product and of course the excellent customer service.
26 June 2025
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about our customer service. Glad your enjoying the garments that you purchased .
Thanks
The Crewroom Team
Henley Women’s Regatta sweatshirt
Love my new Henley Women’s Regatta sweatshirt, amazing quality and fits perfectly:)
25 June 2025
Unprompted review
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about the design and quality of our products.
Thanks
The Crewroom Team
Fast delivery
29 May 2025
Reply from Crewroom
Thanks for your feedback, its means a lot when customers take the time to pass on good feedback.
We are pleased your custom printed visors have arrived in plenty of time for your forthcoming race, good luck.
Thanks
The Crewroom Team
quick and effective.
27 May 2025
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things.
Thanks
The Crewroom Team
Great responsive service - Thank ypu
Thanks so much Crewroom for printing and sending our Visors out ready for the Pilot Gig World Championships in quick time - they looked fabulous. River Teign Rowing Club Ladies Supervets (now world champions) team.
5 May 2025
Unprompted review
Reply from Crewroom
Thanks so much for your feedback and congratulations on your World Championship win.
As a small team it means a lot to us all to hear good things about great product quality and customer service.
Thanks
The Crewroom Team
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about great product quality and customer service.
Thanks
The Crewroom Team
High quality kit in club colours
High quality kit in club colours! When it's a club kit order, things do take a little longer, but the level of service is excellent, as are the products. It's always good to see what offers there are too.
25 April 2025
Reply from Crewroom
Thanks so much for your feedback.
As a small team it means a lot to us all to hear good things about great product quality and customer service.
Thanks
The Crewroom Team
Customer service was so so helpful
Customer service was so so helpful, amazing team, can’t wait for my top to get here
12 March 2025
Unprompted review
Reply from Crewroom
Thanks so much for your feedback, we do appreciate it.
It means a lot to the whole team to hear good things about the service they provide.
Thanks
Crewroom
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