Unreasonable and misleading customer service
I would like to take this opportunity to leave a review and explain what unfair and misleading customer service I received from a company who claim they provide award winning weddings.
I emailed Cringletie House few months back now asking about a lunch booking for July 2020; however the wedding was put forward to mid of December 2019. I phoned Cringletie house on Mid November to discuss if I could have a simple lunch booking for fewer than 10 people after my ceremony. That was all agreed and menus were sent out for me to have a look with my guest and agree on food. It was also mentioned I could have the Conservatory for lunch booking if I picked the set 3 course meal menus, which I agreed on.
There was many emails going back and forward, I and Cringletie agreed that the Deposit would be paid on the start of December and that the booking will be reserved for me for a month.
Me and my partner went to view Cringletie and it was agreed we could bring our own decorations and music as well, as I didn’t want to hear my guest eating ( just some music at the background) again we were assured we could have that and everything seemed perfect.
After couple emails, everything turned I was asked to pay extra and my guests needed to leave at 6pm and I was not able to have the decorations which I wanted. By this point it was less than 3 weeks until my wedding.
I was so confused by all the emails, I phoned Cringletie and the conversation on the phone was not pleasant, I could tell from that start the person did not want to deal with my booking and my request as a customer. I was told I didn’t mention how many people were coming but it’s a good job I kept all the emails because right from the start they knew it was going to be a small lunch meal after my ceremony. Most of the call it was them telling me how many other booking they have and how many people are requesting bookings. I am a customer I should have all the attention and customer service to me not hearing about other customers. I was interested in my booking not how many other people they have lined up for bookings!
On the 30th of November I received an email saying that the conservatory was not available. Two weeks before the wedding and 2 days before I need to pay my deposit they email me saying they have booked it to someone else. They couldn’t even phone me and speak to me on the phone they just sent me an email. – Not very professional.
How can a business reserve/ promise what customer requires, agrees on everything and then just sends an email out saying pretty much what you wanted is no longer available because we gave it to someone else...
I am deeply disappointment in customer service and Cringletie House as a company. I was left with sleepless nights, money wasted on decorations which I specially got to put in the Conservatory and with NO VENUE! No one deserves to be treated like that just less than 2 weeks before the wedding. I have received nothing but horrible customer service and not even proper apology never mind any compensation they have caused!
**Whoever is reading this PLEASE consider going somewhere else, I don’t want someone else to be in the same situation I was, speciality if it’s your special day!! **