Crocs Reviews 

I ordered 2 pairs of crocs but only received 1 and now they won't refund me the other pair and are ignoring my emails.

Worse website ever, Cannot place an order. The live chat is appalling, very slow and they cannot do anything for you, worst experienced ever.

Impossible to place an order. Every time I entered my credit card number and the transaction authorisation code from my bank, I was sent back to the website where my basket was empty. I was confused, did the transaction fail? Then why? it never happened on any other website. And why then was my basket suddenly empty.
The "live chat" turns out to be the most unalive and absurd "live chat" I have ever experienced. In fact, several times, while I was waiting for a reply from the agent, a window popped up informing me that we were going to be disconnected due to inactivity. Everytime, I wrote a word to keep the "live chat" from disconnecting just to have the agent finally replying with an answer that had nothing to do with my question. I learned for example that the agent was located in the Philippines which would have been quite interesting if I was planning a holiday in Asia, but had nothing to do with my order. Realising I might die of old age while the agent tried to come up with more absurd reply, I decided to send an email instead.
Bad idea: the agent, who of course misspelt my name, replied

"We're happy you contacted us and would love to help you be comfortable in your own shoes.

Thank you for contacting Crocs. I have received and reviewed your email. I have looked into your order for you and I do see that all the orders you tried to place did in fact fail due to the possible billing address. Is the billing address entered the same that your bank has? Most pending charges will drop within 3 business days, but some banks take 5-14 business days.

Thanks again for reaching out, please let us know if you have any additional questions."

I ended up contacting my bank as having worked in e-commerce, I know that if a transaction fails, it does not appear on the clients bank account (any my billing address and delivery address were the same). I could not believe that a big company like Crocs could have at the same time such a disastrous website and customer service and I started suspecting a fraud. All the more because the email I received from the "customer service" didn't contain any logo or anything in fact that would differentiate it from the emails one would find in one's spam folder.
In fact, it turned out that no transaction had ever been recorded by my bank. which is reassuring
I still don't understand how a company can survive, let alone thrive despite such a level of incompetency and unprofessionalism.

Probably the worst site I have ever come across. I have spent the entire day trying to order something. Have tried multiple different ways, devices etc. The site does not work. Who ever is looking after the site must have goner on holidays or passed away as I have never come across an unfunctional site as this. Have tried chat multiple times for help. Was told I managed to put through an order, never knew that as never got a confirmation. My email address is also wrong for the order, and the chat person told was about to tell me the order number so I could maybe try figure it out and the chat disappears for no reason and now I can't get back in. Sort your s*it out lads. I will never again use your site as it is absolutely useless!!!

*edit* now it turns out that I made 4 orders for the same thing, no charge taken yet but the agent seems absolutely useless and doesn't know if they can help me.

I contacted live chat about a return I want to carry out and about the website having unhelpful instructions.

First I talked to a bot that simply repeated the website information. Then, as I was trying to explain what had happened (with long pauses from Croc's part) the live chat was interrupted.

I contacted live chat a second time and the same thing happened again...

I contacted crocs to check on a similar site using crocs branding and selling croc shoes FORMADIST.FR. crocs confirmed they were not an approved seller but it took a while to get this confirmation from crocs. FORMADIST.FR it seems. Do not use Formadist.fr to buy crocs

DO NOT ORDER FROM THEM!!! If I could give 0 stars I would. Bought accessories for my crocs on their website 10 days ago. Never mind that shipping takes 10 days from Netherlands to Ireland??? It was supposed to be delivered today but when I checked the track and trace link I was given by Crocs my package was returned to sender. I was not contacted or informed of this before it was returned. I contacted crocs eu to find out what happened and I was given a generic response back. Basically they don’t know why and they will automatically begin a refund process once they get it back. I told them I do not want a refund and I want what I ordered. Once again I was given a generic response and told they can’t change it. Very frustrating. I definitely will not be ordering from them again.

I bought 2 pair of shoes. as I havent bought this model before, i first checked the description. Crocs stated they were running small and to take a bigger size. So O ordered 1 size bigger then normal. they were TO BIG! so I ordered my normal size, which fitted PERFECTLY! I was very disappointed to find out that no return label was available and had to spend 20€ returning with PostsNord as I needed track and trace.

I love the shoes but Crocs need to up their service! I think I will be buying from a retailer from now on...

Very shocking experience!
I ordered a pair of shoes and two badges I never received those items. On top of that, I had to chase for a refund. I paid €38.44 and they had the audacity to send me back only €13.95??? It’s a joke!

How to make an easy job difficult!!!!
A week ago I placed an order with Crocs paid with Applepay but as the last order I used applepay we used our sons address the parcel is being sent there
I contacted straight away after 2 hours on chat was told for my security the delivery address could not be changed I explained that my son and his wife no longer live at that address. I was advised that once I had a despatch email they would change the delivery address with the courier I have today spent another 6 hours in total on the chat but they are just useless they could not do worse if they were trying to.
Crocs great but for gods sake sort your customer service out it is shocking

Ordered two items. One was cancelled. Have I had a refund? NOPE! Has anyone contacted me? Has anyone replied to my emails?? NOOOO. I AM ANGRY and want my money back. I do NOT recommend this company!!!!!

UPD Crocs returned me the money for my purchase, but I don't know if the Posti mail service did actually deliver the clogs back to the shop. Thanks for the customer service, but still it took 2 messages to them and this bad review.
I made an order from Finnish Crocs, but they deliver from Their shop in Netherlands. I made a return for one of the pairs and now the parcel is just lost. It’s been more than two weeks since I send the parcel. Their customer service doesn’t answer. And yes, she shipment back was not directly from Helsinki to the shop in Netherlands, it was through Tuusula, which is like 2-3h ride by car and it cost 15€. The parcel is lost, no money returned, plus the cost of shipment. I hope someone who found the clogs is wearing them proudly and is very happy, because consider them now made of GOLD with the price I paid :(

Terrible experience . With the magnitude of this company, I’m very disappointed that I have to pay the expenses for the return (almost more than the actual price of the product). Much smaller companies always cover for the returns. Really disappointing. I don’t recommend crocs.eu !!!!!!

I don't know who their customer service company is but they need to fire them immediately. Worst customer experience ever, cannot answer basic questions about the shoes they are selling and just close off the chat without reply properly. Then when contacted about the order confirmation not being sent they just say oh right yeah the order didn't go through, you won't be charged (I Don believe them since I authorised it in my bank app) But now the stuff is sold out. So annoying. I had ordered before with no problem, so if you must you should use PayPal because their own stupid check our system does not work and they might take your money and cancel your order. Have to go contact my bank now and block the transaction. Worst run brand I've dealt with in a long time. Will never shop there again!

They say they can ship items to Spain but when arriving to the dropdown menu Spain is not on the list.
I tried whatsapping them several times, either they did not understand the problem or else they were not able to solve it. My shopping cart with items up to 100 euro and they did not care a fig. They told me to get in touch again in 48 hours.Meanwhile they were sending emails offering 20% discount on my cart. What for?

I think Crocs Eu is a fake fraudulent company mimicking the real Crocs. Either that or they’re in administration and can’t afford to pay people back but keep the orders rolling in regardless. I made an order in May, they were too small so sent straight back using my free return label and they will not refund me. It’s now 64 days since they got my shoes. I’ve contacted them in every possible way from email to live chat, instagram and WhatsApp and I just get the same dribble “can take 10-14 days please be patient” even though I’ve waited 64. They just copy and paste the same email over and over. I’ve handed the issue over to my bank. I’m just relieved it was for 1 pair of children’s crocs so not a bank breaker but it’s still robbery. Awful horrible company. I have never ever experienced anything like it. I have emailed crocs uk and the crocs cares email so if anybody is reading this in the same position I urge you to do the same. Also bombard their instagram to show them up for what they really are - disgusting thieves!

Awful company. Advertising on Amazon for sale 9 UK bayaband flip flops with discount code. Bought on July 15, arrived August...they sent a pair of 8 UK which don't fit, company contacted and asked to replace incorrect item with item i ordered. Said they were advertised as a UK8, (the same 9 UK description is still on Amazon)they can't swap & i have to return for a refund even though they have the correct stock...(i wonder if the discount i had used influenced the decision?...)
Amazon recognised the falsity & refunded me.

Their supposedly "Hassle Free" returns policy is quite frankly ridiculous. You have to pay your own return costs, which for me amounts to €21 to ship a pair back to them. This is totally unjustifiable given the cost of the shoes themselves.
When I went to raise this with customer support, their agent Fiona Mae A ended the chat abruptly when I was replying to suggest that they should at least offer subsidised returns.

A company of that size can set up subsidised returns with postal carriers across the EU which they can then pass on to their customers for a reasonable return cost. Obviously, they don't want returns no matter what and do not care about their customer's shopping experience.

I will be shopping elsewhere!

Same as the others... Did everything wright, credit info, bank credentials etc. Everything just fine.
Then: freeze screen->their home screen with me logged out->order history saying no orders placed.
Just ridiculous!

I had the WORST EXPERIENCE of my life with their customer service through their live chat.
I received an email advising my order had been delivered, but I did not receive anything. So I headed to the live chat and was treated like rubbish by the agent.
The agent kept telling me to wait according to the delivery time and if it wasn’t delivery by the delivery date to let them know???
I told them again and again that I the order was delivered but possibly to the wrong address or something? But the agent kept saying to “give it 48 hours to be redelivered” whatever that means.
I honestly think the agent didn’t really understand English which it is fine however the agent insisted I was the one not understanding. The agent said things like “can you understand me?” And “we are spending too much time on this. You are insisting on the wrong thing”. They even asked me “do you know the meaning of the word redelivered?” To which I honestly answered NO and asked them to explain to me. The answer was “it’s the time for the order to be delivered” or something like that. The agent did not understand at all that the order had been delivered only not to my address and on top of that they were extremely rude. Worst customer service experience of my life! (The WhatsApp customer service was helpful though).