Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more
Company replied
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See what reviewers are saying
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more
Company replied
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more
Company replied
Company details
- #516 of 596 best companies in Clothing Shop
Written by the company
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3.7
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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Lousy service.
Lousy..........parcel so far is late........despite crosshatch saying it's been sent for delivery........royal mail are adamant they have never received it. Further more the tracking number doesent exist. As it stands I've got to wait a further 10 days before I can request a replacement or a refund.
1 September 2022
Reply from Crosshatch
Hi Dean, thank you for your review.
I have looked into your complaint and can confirm that the tracking number has been verified and that Royal Mail confirmed that this was delivered to you on 3rd September. This is still available to view on their website now if you would like to check.
Please accept our apologies that the parcel was delayed however this was out of our control and was due to two days of industrial action staged by Royal Mail, plus a bank holiday weekend.
Kind regards
Sian
Reply from Crosshatch
Thanks for the review Zed, appreciate it. How could we get to a 5 star service in your opinion?
Many thanks,
Jonny
Reply from Crosshatch
Hi Balbir,
I can see from your order you bought multiple sizes of the same product. Unfortunately with how competitive we like to be with our offers and promotional products we are unable to offer free returns (unless faulty goods), especially if a customer buys with the intention of passing this cost onto ourselves.
We have a very good size guide and are consistent with our manufacturing for our customers to purchase reliably.
Hopefully when you order again you find it a positive experience.
Many thanks,
Jonny
Reply from Crosshatch
Thanks for the great review Jennifer!
Many thanks,
Jonny
Fast and punctual
As always amazing products fast delivery and kept me informed all the way. Prices even beat the highstreet shops selling crosshatch clothing too which is a bonus, shame the highstreet shops don't hand these prices down to their customers.
3 July 2022
Reply from Crosshatch
Hi Jezzer,
We can pass these savings on to you because we make it! So the best crosshatch experience is to buy direct from our website. We carry EVERYTHING we make on there. Also if you haven't already, sign up to our emails so you are first to get the best deals before they expire.
Many thanks,
Jonny
Good looking shorts as described.
2 July 2022
Reply from Crosshatch
Thanks for the good review Paul.
Many thanks,
Jonny
Quality clothing and my favourite…
Quality clothing and my favourite jeans. Great specials just wish the shipping wasn’t so expensive to Australia. Also love all the attention to detail on the website with plenty of good photos and details to make buying easy.
2 June 2022
Unprompted review
Reply from Crosshatch
Hi! Thanks for the kind review, if you wouldn't mind could you tell us how we could improve this 4 to a 5?
Many thanks,
Jonny
Good customer service
1 June 2022
Reply from Crosshatch
Thanks Mohamed for the good review.
Many thanks,
Jonny
Everything arrived on time and was…
Everything arrived on time and was exactly as I expected. Can't fault your service or your quality
31 May 2022
Reply from Crosshatch
Great review Ms. Kirk!
Many thanks,
Jonny
Chinos
I bought these chinos as I was so impressed with the Kelso chinos. The material is not as strong and the zip won't last.
Very disappointed
31 May 2022
Reply from Crosshatch
Hi sir,
In future, if you could pass on feedback to our customer service team, I'm sure they would be happy to help you with any issues such as this.
Hopefully next time we impress.
Many thanks,
Jonny
Good value products....
Great products at decent prices...always deals on so I tend to buy when they are on.
No issues to date..not much else to say.
15 May 2022
Reply from Crosshatch
Hi Phill,
We have a weekly deals page on the site so don't just wait for an email! We update it all the time so keep an eye out.
Many thanks for your business,
Jonny
Above satisfied
I have made two purchases from Crosshatch, both consisting of multiple items. The clothes are of the highest quality! This is a fashionably forward-thinking brand and it is reflected in their merchandise and their web page. The shipping was efficient and my dealings with the wonderful people at the client concierge have been above expectation! I highly recommend Crosshatch!
13 May 2022
Unprompted review
Reply from Crosshatch
Amazing review Bruce, I've passed on this glowing review around the office!
Really appreciate it.
Many thanks,
Jonny
Reply from Crosshatch
Hi Darrell, I appreciate the review :)
Thanks,
Jonny
Reply from Crosshatch
Hi, thank you for leaving a review.
Jonny
I bought the Gridline Boxers 3pack.
I bought the Gridline Boxers 3pack the other day. I have (similar) boxers from them previously..They seem fine.
I normally buy them in a 3 pack, half price.. I wouldn't pay £18.
3 May 2022
Reply from Crosshatch
Thanks for the 5 stars Colin.
Jonny
Reply from Crosshatch
We appreciate you taking the time to review us Lauren.
Many thanks,
Jonny
Item arrived totally the wrong size but…
Item arrived totally the wrong size but labelled the correct size. The measurements were way larger than on the website for a pair of joggers.
They said no to my refund initially. When asked for photos. Then told me I needed a printer if I wanted to return. They wouldn't even let me use just standard royal mail to return.
I had to threaten legal action to get them to provide me with a normal QR code royal mail returns code.
Then they refunded the item amount but no postage!
I had to escalate to PayPal for this to be refunded.
All this for a cheap pair of joggers. Product quality is terrible and customer service just as bad.
3 May 2022
Unprompted review
Reply from Crosshatch
Hi Simon,
Thank you for the feedback, I've looked into your case and can confirm the matter is resolved. I'll be sure to speak with the Customer Service team as to why you would have experienced this issue with a faulty product.
Many thanks,
Jonny
Great clothing and excellent service
Easy to order and very quick delivery. Great quality clothing at a great price.
1 May 2022
Reply from Crosshatch
Thank you for taking the time to review us Gerard.
Jonny
Very poor
Very poor. I ordered something and it wasn’t delivered. Because I only checked my package after 30 days they said it doesn’t matter. Stealing should not have an expiry date, the staff were not even concerned. So order at your own risk.
29 April 2022
Reply from Crosshatch
Hi, Can you please send more info on your order as from the order number you have supplied was delivered and signed for within 3 days of ordering with no notes of a complaint attached.
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