Crosshatch Reviews 

229
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more

Company replied

Rated 5 out of 5 stars

Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more

Rated 5 out of 5 stars

Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more

Company replied

Rated 3 out of 5 stars

Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more

Company replied

Company details

  1. #518 of 599 best companies in Clothing Shop

Written by the company

Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.


Contact info

3.7

Average

TrustScore 3.5 out of 5

229 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(229)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

I am entirely satisfied with quality and size

High quality as I bought recently, in terms of quality and size only that but also return details on the card such as telephone number, QR code and company email which is super convenient if someone to be returned. I am entirely satisfied.

13 February 2025
Unprompted review
Rated 4 out of 5 stars

Coat/Jacket zippers too weak (cheap?)

I am a long time supporter of this brand, and I will probably continue to buy & wear it.
Although, they NEED, to improve the quality of their coat/jacket zippers.
Happened with 2 coats now; disappointed.
That's the ONLY critique though! 4/5
Would've been 5/5

5 February 2025
Unprompted review
Crosshatch logo

Reply from Crosshatch

Thanks for this important feedback, which has been passed on to the relevant team. We want you to know that we value your business, and our Customer Support team is here should you have any queries or if any problems arise.

Rated 5 out of 5 stars

Qual

It’s my first experience but it’s amazing quality and cheaper price

25 January 2025
Rated 1 out of 5 stars

Bad quality clothing and bad processes to resolve returns

clothes started getting holes after one wash. Returned most of them and lost quite some money in the postage itself. Very bad return experience and process of signing things on paper and mailing them.

6 January 2025
Unprompted review
Crosshatch logo

Reply from Crosshatch

Hi, thanks for your feedback, and please accept our sincere apologies that you received a defective item. In this type of situation, we never expect a customer to pay postage to return a faulty item. It is essential, though, to contact our Customer Service team before sending anything back so we can arrange a label.

Rated 5 out of 5 stars

I've bought from Crosshatch for years

I've bought from Crosshatch for years. Always great service and deliveries. They make clothes in colours that others don't. I've had a waterproof jacket that is over likely 10 years old and still going strong. Great value for money.

17 January 2025
Unprompted review
Rated 2 out of 5 stars

Size differentials

Out of two tee-shirt ordered, both the same size, one fitted but the other didn't. Two pairs of trousers, once again, one fitted the other didn't. The difference in the waist sizes were incredible.
The shoes ordered were far too big, whereas every other pair of shoes I own of the same size fit me.

24 November 2024
Rated 1 out of 5 stars

Poor quality don't go there

Poor quality don't go there. Terrible after sales service i bought various clothes from crosshatch over the last few years not expensive but poor quality .zips don't last long sewing very poor especially on inside linings I bought a £30 jacket just before Christmas not expensive looks ok for dog walking put my phone into the inside pocket and the phone fell straight through smashing the front screen on speaking with Gail in customer service told me that there were inside pockets to the jacket and I should of checked through jacket for floors not great customer service. If you read this review just be careful if you purchase clothing from crosshatch because you get what you pay for poor quality and no customer service the phone screen will cost £160 to fix richard glover maidenhead

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Multi sizes unlucky

Ordered from their Black Friday deal and they sent a box with all different sized boxers in.

Confused as to how that even happens to begin with.

Emailed and they asked for photos of boxers both a measure beside them - which I did. I asked to be sent my original order when asked and they proceeded to refund me instead.

19 November 2024
Unprompted review
Crosshatch logo

Reply from Crosshatch

Thanks for the feedback, Robert. We are aware of the issue with these boxers and are looking into this. Please accept our apologies for refunding you in full. I believe this was an oversight for which we apologised at the time. We hope you do order from us again and we can provide a better experience.

Rated 1 out of 5 stars

Bought a pack of three men’s boxer…

Bought a pack of three men’s boxer shorts for a Christmas gift,very poor quality and the sizing is way off,also a pack of three socks as a gift again the quality is dreadful,about to package the items to send back and noticed on the website that you are unable to return underwear so in the bin the boxers will go,it you want decent quality avoid this company!!!!

9 November 2024
Unprompted review
Crosshatch logo

Reply from Crosshatch

Hi Jackie, could you please get in touch with our Customer Services team who would like to assist you with this issue. Any faulty items will be dealt with on their own merit so the booking conditions wouldn't apply.

Rated 2 out of 5 stars

Poorly packed items so can’t give as presents

Bought some boxer shorts as presents and packaging arrived damaged with 2 out of the 3 sets so not really suitable for giving to anyone. I contacted the company and they agreed to exchange but only if I paid for the postage to return the damaged items and said it may happen again. So pay extra to send back and then receive items that are still not suitable to gift. No thanks.

7 November 2024
Unprompted review
Crosshatch logo

Reply from Crosshatch

Thank you for your feeedback. We're sorry to hear that the packaging was damaged during transit. Unfortunately, we are unable to take responsibility for packaging issues that occur during shipping. If you'd like to exchange the boxers for a new packet, we would be happy to assist you again.
We apologise for any inconvenience this may cause and appreciate your understanding.

Rated 3 out of 5 stars

Great value, terrible sizing.

Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the front that I couldn’t close together!

25 October 2024
Crosshatch logo

Reply from Crosshatch

Thank you for your feedback! We're glad to hear that some aspects of your shopping experience met your expectations. We're sorry to hear about the sizing issue you encountered. Please don't hesitate to reach out to our customer service team, and we'd be happy to assist you in resolving this matter.

Rated 1 out of 5 stars

Crosshatch Mens New Embossed Techno…

Crosshatch Mens New Embossed Techno Straight Fit

Jeans look good and on first inspection and try on, they looked and felt good. However after wearing them for a day I realise these are not comfortable to wear. They literally crush your groin when seating/bending!! I don’t know why as there is plenty room in waist and I need a belt!! Never had this issue with my old jeans and they were a smaller waist size. I would love to say it’s my massive crotch but unfortunately I thinks these are just not made right.
Since I removed tags etc after first inspection I’m now left with the cost of buying again. As I bought in bulk that’s another cost I could do without!

5 October 2024
Unprompted review
Crosshatch logo

Reply from Crosshatch

Hi John, I'm sorry you weren't happy with the jeans you ordered. I would like to look into this but the reference isn't recognised. Could you please get in touch with Customer Services so we can try and help you.

Rated 1 out of 5 stars

Parcel Gone Walkabout in Tadworth DO

My hoodie's haven't arrived. Have emailed customer service twice, no reply.

Ordered them Tuesday night 27th.
(Looking at other reviews on here I wish I hadn't)

Dispatched Wednesday 28th apparently...
(My guess is this is so they can charge me....)

Not recieved at Royal Mail till Saturday 31st!!!
(This means the parcel sat there for 3 days...lord knows why)

Monday 2nd it's in Tadworth DO wherever that is as it is nowhere near where I live and has sat there for nearly a week.

Tried contacting customer service, no response.

Please avoid ordering from Crosshatch if you can help it. Especially if you actually want what you've ordered.

28 August 2024
Unprompted review
Crosshatch logo

Reply from Crosshatch

Regarding your review, I am extremely sorry your parcel was delayed during its journey with Royal Mail. I have looked into this and can see that the parcel was sent to the wrong delivery office by them which had a subsequent knock-on effect. My colleague contacted you on 6th September to confirm that you would be receiving your parcel on the 7th, which I can see did happen. I'm sorry you felt the need to leave a one-star review for this delay. Unfortunately, we were unable to speed this up once it had left our warehouse.

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