Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more
Company replied
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more
Company replied
Company details
- #518 of 599 best companies in Clothing Shop
Written by the company
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3.7
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items brought fit great
Items brought fit great, when buying online you take a chance weather the clothing fits when you receive them, but for me they are bangon,top marks
27 January 2023
Reply from Crosshatch
Hi Adrian.
Wow, great review - thanks so much!
Best wishes
The Crosshatch Team
Reply from Crosshatch
Hi Kevin, thanks for the positive review - we are so glad you are happy with your purchases.
Best wishes
The Crosshatch Team
Nice products fast delivery
1 January 2023
Unprompted review
Reply from Crosshatch
Thanks James. Glad you are happy with your experience.
Hi I have just purchased an embossed…
Hi I have just purchased an embossed bowmer puffa jacket. I'm happy with the jacket. I would like too know why the two side pocket zips zip down instead of up? Is this a design feature? Thanks for any info and reply
This item was brought not from your website but from a retailer so I Don not have an order number
25 January 2023
Unprompted review
Reply from Crosshatch
Hi Anthony, it looks like we have a few jacket designs offering this unique feature! I will make it my business to find out why this is so :-)
Will be back!
Sian
The Crosshatch Team
The Merchandising team says:
Yes this is both a design feature and also a practical one.
The oversized length of the pocket zips is a design feature, but for practicality we put the zip head to pull down so the wearer can pull the zips down to point which leaves a snug pocket opening , so the wearer can insert their hands comfortably into the pocket.
If the zip head was directed the other way the pocket would only be usable when zip is fully open, this would make the pocket opening vast allowing easy access to cold drafts and an invitation to pick pockets hence the above option was selected.
We understand the need for security so also inserted a deep inside zip pocket to store valuable items
Hope this helps. Anthony.
Very poor quality never order again
3 January 2023
Reply from Crosshatch
We are really sorry that you are unhappy with the quality of your purchase. It is always our aim to correctly manage the ratio of quality versus price, as well as sustainability. If we fell short this time we apologise.
Best quality style and fit with affordable price tag.
Since I started shopping the quality of denim style and stitch completely meet all of to days needs weather out looking fresh or just for working.
7 June 2022
Reply from Crosshatch
Hi Joseph
Gad you are happy with your jeans purchase. We aim to please!
Best wishes from The Crosshatch Team
Terrible zip quality!
We are now on our 2nd puffer coat, 1st one the zip broke after 2 months, 2nd coat zip has broken after 1 week of wearing. Coats are nice, zips are TERRIBLE quality!!
10 January 2023
Unprompted review
Reply from Crosshatch
Hi Jane
I'm sorry you've had such bad luck with the zips on the coats you've bought from us. This feedback is very helpful and has been sent to our merchandisers. Please get in touch if you haven't already to arrange an exchange or refund.
Best wishes
The Crosshatch Team
Use to be good
I have been ordering Crosshatch jeans for a number of years and have been very happy with them. Unfortunately the last four pairs ( I order two pairs at a time) have not been as good as previous ones. I favour the "Princed" style and they are fine as soon as you put them on, but after a few hours they go baggy and feel terrible. The material has definitely been changed. Finding a good fit pair of jeans is difficult but the search will now go on.
1 December 2022
Unprompted review
Reply from Crosshatch
Hi Steve
Thank you for being a loyal customer although we are sad to hear that you feel the quality of the Princed style jeans has diminished. I will forward your feedback on to our merchandising team who will review this information.
Best wishes,
Sian from The Crosshatch Team.
Your doing well considering the…
Your doing well considering the logistics problem my purchase arrived pretty quickly and in excellent condition keep up the good work
2 January 2023
Reply from Crosshatch
Thank you for this feedback. It means a lot at this very difficult time. The Royal Mail strike has caused us many problems.
Regards
Sian from The Crosshatch Team
Missing order
Ordered well in time for Christmas Pj set ( tshirt and lounge pants) still not arrived and no reply to my email
Not impressed at all if I coukd give you zero stars I would. Ignoring emails and fb messages well done
25 November 2022
Unprompted review
Reply from Crosshatch
Thanks for your feedback. Please be assured that at no point were we ignoring your emails. Unfortunately, with the Royal Mail strikes we were inundated with calls and emails from customers asking about the whereabouts of their orders. This had a knock on effect and we struggled to cope with the increase in the volume of communication from customers. I can see Royal Mail attempted to deliver your parcel on 21st December although there was no one in and they are waiting for you to arrange a redelivery.
Great deals great quality
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy.
Delivery took couple days I am assuming all the negative comments are mainly about that and might be due to Royal Mail strike.
I have recommended deal to all my friends and will get some more orders from them.
21 December 2022
Unprompted review
Reply from Crosshatch
Thank you for the great feedback. It is appreciated, especially during this difficult period with the Royal Mail strikes. Your understanding is appreciated.
Sian from The Crosshatch Team
Review request spam
Orders took forever. Maybe its because of royal mail strikes so I can forgive that but I've had so many spam emails asking me to review crosshatch now I'm giving one star because it's annoying me. One email is enough. Do not spam customers. Be happy we gave you our money in the first place.
14 December 2022
Reply from Crosshatch
Looking at your order history, from my knowledge, you should have only received two “review” emails from Trustpilot. Unfortunately, I can’t track them to see how many you received..
It may be worth investigating with Trustpilot if you received more than this for orders made with Crosshatch.
Also, if you think you are receiving too many emails directly from us, you can adjust your marketing preferences in the emails themselves.
Hope this helps.
Best wishes,
Sian from the Crosshatch team
Really poor quality clothing
Really poor quality clothing. I ordered muscle fit t-shirts and they were the worst t-shirts I have ever bought. Description of the T-shirts said muscle fit however T-shirts were just standard fit made from a real poor material. Delivery took 2 weeks rather than the 2 to 5 days advertised. Don't even bother reaching out to customer services, takes forever and you have to pay for returns. Bought for the first time and will not be coming back. Poor all round so avoid them. Lots of people experiencing similar issues.
8 December 2022
Reply from Crosshatch
Thank you for your review although I'm sorry that you weren't happy with the t-shirts you ordered. I will send this feedback to the merchandising team to act upon.
Regarding delivery times, unfortunately, most orders were affected by the Royal Mail strikes that took place in December which in turn impacted our ability to respond quickly to customer emails due to the huge increase in these from people querying where their orders were. Hopefully, if you do give us another chance you will have a better experience.
Best wishes
Sian from The Crosshatch Team
unacceptably long wait times for a supposed large company.
Ordered on the 23rd November and it is now 07th december, item has not even been received by royal mail, On inquiring I got sent a generic email response saying its an issue with royal mail strike etc. yet I have ordered from other retailers days after this order and received all my items from guess who? yes royal mail!.
I have not submitted an order number as it seems many others have the same issue and needs an acceptable resolution asap and its a logistic issue which should have been resolved by other means such as using other couriers to fulfil orders dispatches.
23 November 2022
Unprompted review
Reply from Crosshatch
Thank you for your feedback and apologies for the delay with your order. It was indeed down to the Royal Mail strikes which unfortunately we had no control over. We are currently looking at using an alternative courier service so we are not caught out by this again.
Best wishes,
Sian The Crosshatch Team
12days still waiting my delivery to be…
12days still waiting my delivery to be despatched.
25 November 2022
Unprompted review
Reply from Crosshatch
Many orders were collected by Royal Mail but due to the strike action they did not register the parcels until much later. It looked to customers like we still had their order when this was not the case. We apologise for the delay you experienced receiving your order. We are now looking to use an alternative courier company so we are not caught out again by issues out of our control.
Best wishes
Sian from the Crosshatch Team
I placed an order on the 23 November…
I placed an order on the 23 November and still nothing!! I have emailed and still nothing. Absolute joke and scammer
23 November 2022
Unprompted review
Reply from Crosshatch
Thank you for your feedback and apologies for the delay with your order. Unfortunately, most orders were affected by the Royal Mail strikes that took place in December which in turn impacted our ability to respond quickly to customer emails due to the huge increase in these from people querying where their orders were. Hopefully, if you do give us another chance you will have a better experience.
Kind regards
Sian from The Crosshatch Team
Scammers and Rogue Traders
Placed an order over a 2 weeks and still nowt received. This company seems like scammers and rogue sellers. Do not place an order with them because you won’t get it. Wished I read the reviews before buying but I have been left with £76 out of pocket and nothing delivered. Avoid These Scammer and Rogue Sellers
23 November 2022
Unprompted review
Reply from Crosshatch
I'm so sorry that your order has been delayed. We dispatched it 6 days ago but it is taking longer to arrive due to the Royal Mail strike action. Please be assured we value your custom and apologise that you have had cause to worry, but this is unfortunately out of our hands.
You will not get what you see
Be aware don't go with offers. I ordered jeans and I got different model of jeans, which I can't wear, it is totally different one. customer support argued saying lable says same name. Now I have to pay to return with the postage charges. Postage charges for receiving and sending back item cross hatch will not pay it. Few people might not send back, since have to pay postage charges, this is what cross hatch want it. You might not get what you see.
2 December 2022
Unprompted review
Reply from Crosshatch
Thanks for your feedback. The style of jeans that you ordered had several batches made with some very slight enhancements to improve the look. The integral design of the jeans remained the same as the website image though.
The reason we do not pay for customers to return items is to keep the cost of the initial postage down. We will always look at a situation on its own merit though and sometimes we do take on the cost of returning an item, especially if an item is faulty or the customer has received something they did not order.
Beware! We take your money and not deliver
Ordered 2 hoodies on 20/11.
After not hearing anything from them for a week I contacted customer support. It's now been another 2 days with no response.
Not sure what else to do apart assume the money is lost and I'm never going to receive the products.
Beware!
20 November 2022
Unprompted review
Reply from Crosshatch
Hi Lee
Firstly, apologies for the delay in responding to your email. Due to the volume of emails, we are receiving it is taking longer than usual to respond.
You haven't left an order number against your review so I cannot investigate. I do know though that many parcels are delayed due to the Royal Mail strike and even though they have left our warehouse they seem to be stuck in transit.
Hopefully, yours will be delivered soon but please accept our apologies for the delay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.