Crouch Recovery Reviews 

447
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and incredibly helpful during unexpected roadside breakdowns and stressful situations. Many people note that the recovery drivers arrive remarkably quickly, diagnose issues efficiently, and handle vehicles with utmost care. Some reviewers were happy with the prompt communication and clear, reassuring explanations provided right from the initial phone call. Consumers also mentioned that the dedicated team consistently went above and beyond to ensure safe transport home for everyone involved. Reviewers repeatedly emphasized how comforting it was to receive such reassuring support when facing difficult vehicle emergencies on busy motorways.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast response times and professional... See more

Staff

Clients share positive opinions on staff, highlighting the knowledgeable, friendly, and professional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service After my pride and joy broke down today and calling my roadside recovery which were useless… Crouch Recovery couldn’t have been more customer friendly, professional, and on scene wit... See more

Rated 5 out of 5 stars

After a terrible experience with RAC sending recovery vehicles unable to transport my motorhome, we eventually received a Crouch Recovery. The driver, Lee Macness was wonderful. Very calm and re... See more

Rated 5 out of 5 stars

Having broken down on the A14 14/9/25 late afternoon and pouring with rain, Crouch Recovery arrived to recover my 7.5 ton lorry with a valuable cargo inside and got me home to Colchester. Thanks t... See more

Rated 5 out of 5 stars

Ryan @ Leicester car body repairs, we had a van give up on us , made the call and recovered within the hour , great communication and the care to the van that was taken was second to none, went over... See more


Company details

  1. Towing service

Information provided by various external sources

Established in 1948. Crouch Recovery is one of the largest & fastest growing Recovery Operators in the United Kingdom & mainland Europe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

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4.7

All reviews

(447)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Turned a nightmare into a dream !

Absolutely brilliant from the moment I spoke to them, HELPFUL, POLITE UNDERSTANDING OF MY SITUATION,NOT JUDGEMENTAL OF ME,(POLICE SEIZED THE VEHICLE)UNLIKE OTHER RECOVERY OUTFITS LIKE RICHPRICKS I MEAN FORDS.
Many thanks to TOM and the recovery driver who delivered it home

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Dangerous drivers

For the second time this week have been subjected to the poor driving of the people who drive for this company. First example, one of their trucks thinks that it is acceptable to tailgate and emergency vehicle (RRV) on the A52 in Nottingham. Second, the idiot driving N21 TOW on 5/4/24 J21 M1, thinks that again tailgating and weaving in and out of lanes is a good idea. His vehicle is also illegal as the front number plate is obscured by the winch/front tow hitch. Not a very good advert when you hold contracts with the police to recover vehicles. Behave like a bunch of gangsters.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Car kept in impound

Crouch Recovery recently had to come and tow our car away to one of the impound yards. They had it for just over a week. When my husband was able to collect he found that it had been kept in dry storage for the whole time, and all items in the car had been itemised & accounted for. It was bought out with ease, and without further damage. Staff were all courteous and friendly during all communication. Excellent service during a very stressful time.

20 March 2024
Unprompted review
Rated 4 out of 5 stars

A 90 minute wait for arrival, but then great service from Shaun!

After breaking down in a rental van, Crouch were arranged to recover us from a car park. We received a text letting us know it’d be a 90 minute wait (which was reasonable being the middle of the night) and then sure enough Shaun from Crouch rocked up to our rescue, loaded our van onto the back of his low loader, and took us 3 hours home. Had a good chat on the way, good service thank you 👍

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Scum bag company that recovered my car…

Scum bag company that recovered my car after a crash instructed by rugby police. Pictures of the crash scene present. When recovered the whole left side damaged what they say is consistent with police trunchen marks then go back on there word. Then the forklift damaged the whole underside and side sill and my work laptop kids iPad and £200 gone missing police say they didn’t have it. They are a unconsiderate nonsense police lapdog company that show off there corrupted gained vehicles.

15 December 2023
Unprompted review

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