The level of service in the Charlton store is absolutely fantastic. Special praise must go to Alicija who was very knowledgable, incredibly friendly and patient with my requests for help. The centre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good a... See more
Company replied
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February. We had a fantastic knowledgeable experience with Kim on the products and what to buy. We appreciate all the help she... See more
Company replied
Me and my wife visited the crown decorating centre windmill trading estate Luton and we were served by Eamon. From start to finish aiming was a pleasure to deal with he was honest professional and ver... See more
Company replied
Company details
- #41 of 48 best companies in Paint shop
- #182 of 211 best companies in Decoration and Interior Design Store
- #101 of 122 best companies in DIY Store
- #207 of 243 best companies in Home improvement shop
- #26 of 32 best companies in Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Absolutely superb customer service - Derby
Absolutely superb customer service. I am a keen and frequent DIYer, and female. I have to fight imposter syndrome going into trade places! These guys are always above and beyond helpful, really good advice, guide you on the best products without ever trying to sell per se. Great prices, excellent products and really good people. Love this place and will be a loyal customer.
18 August 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for the kind review
Awesome customer service
The staff member in the Cowley Oxford branch was so friendly and helpful, even though I arrived 10 mins before store close. Just a really easy going 'can do' person.
31 August 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave your review we will be sure to pass on your kind words
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
Above and beyond customer service
Not really one for reviews, but here I am. I telephoned Stirling Crown Decorating Centre with a special paint request and spoke with Paul who was very positive and said he could help. On visiting the store today, Paul went above and beyond the call of duty to ensure I left with what I asked for. Outstanding customer service. A very welcoming, friendly and funny trio. Thank you also to the young lad who assisted (the one with the most incredible blue eyes!) Highly recommend. Thank you all so much.
1 September 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for leaving a review, we will be sure to pass on your kind words
Reply from Crown Decorating Centres
Great to read the positive experience that you have had with Crown. Thank you for taking the time to leave a review.
Reply from Crown Decorating Centres
Great to read the positive experience that you have had with Crown. Thank you for taking the time to leave a review
Great service.
23 August 2025
Reply from Crown Decorating Centres
Thank you for leaving your kind words
Paint didn't arrive when advised and…
Paint didn't arrive when advised and still hasn't; no communication.
20 August 2025
Reply from Crown Decorating Centres
Hello there please could I ask you to make contact with our customer care team so that we can look into this for you. customer.care@crownpaints.co.uk
Just so easy
Just so easy. Rang ahead as only one tin and on my dinner hour before collection time. They said I could collect it. Very friendly and helpful....first time using. Will use again.
6 August 2025
Reply from Crown Decorating Centres
Thank you so much for the positive feedback, great to see that you have had a good experience with us
Positive
Positive, very helpful guy serving.
Appreciated his advice. Also offered me free samples of discontinued line of paint for craft work.
13 August 2025
Reply from Crown Decorating Centres
Lovely review thank you so much
Brilliant store
Expert advice given superb quality product all the staff are friendly and helpful big thanks to Miranda who was brilliant with us
12 August 2025
Unprompted review
Reply from Crown Decorating Centres
Thank you so much for the positive feedback, great to see that you have had a good experience with us
Seeing as you've asked.
Seeing as you've asked.
I ordered my paint five days ago and haven't received it yet.
I sincerely hope you don't decide that you're out of stock.
18 August 2025
Reply from Crown Decorating Centres
Hello there so sorry for the delays that you experienced with your order, if you have require any help, please always feel free to contact us on the following email: customer.carecrownpaints.co.uk
Delivery late. No communication
Delivery was due today and has not arrived despite me arranging to stay in all day.
I've had no communication to advise that it would be late and there will not be anyone here if it's delivered tomorrow.
Unreliable with no communication.
17 August 2025
Reply from Crown Decorating Centres
So sorry to read this negative experience that you have had. Please can I ask you to contact our customer care team as they can look into his for you. The email is customer.care@crownpaints.co.uk
Great customer service
Great customer service, prompt delivery exactly when stated. Would recommend
14 August 2025
Reply from Crown Decorating Centres
Thank you so much for the positive feedback
Pleasant & polite staff with online…
Pleasant & polite staff with online order brought to me within seconds.
13 August 2025
Reply from Crown Decorating Centres
This is what we like to see! thank you for taking the time to leave this review
Very quick delivery.
12 August 2025
Reply from Crown Decorating Centres
This is what we like to see! - thank you for taking the time to leave this review
Bernard was super helpful to me
Bernard was super helpful to me. A credit to your firm said he would go to another store if i didnt have enough in what id purchased
11 August 2025
Reply from Crown Decorating Centres
Thank you for leaving these kind words
Malcolm was very polite and helpful
Malcolm was very polite and helpful. Asked for his advise and he was great at what would be the best paint for my job. Excellent.
16 August 2025
Unprompted review
Reply from Crown Decorating Centres
This is what we like to see! thank you for taking the time to leave this review
Great customer service
Cathy helped me choose a shade of paint for my summerhouse. She was extremely helpful and interested in helping me choose. So nice to get genuine customer service!
15 August 2025
Unprompted review
Reply from Crown Decorating Centres
Lovely feedback thank you so much
great communication and speedy delivery.
8 August 2025
Reply from Crown Decorating Centres
Great to read this review - thank you for taking he time to leave this
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