Crown Conservatories, Windows and Doors Reviews 

292
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom windows and doors, noting that home installations are completed very efficiently and workspaces are always left completely spotless. People consistently highlight the friendly, polite staff and incredibly helpful customer service team who provide clear, reassuring guidance from initial design quotes right through to final project completion. Some reviewers were not happy with certain aspects of the experience, pointing out occasional shortcomings regarding after-sales care and ongoing customer communication. A few consumers specifically mentioned that administrative responses, paperwork handling, or follow-up communications could sometimes feel rather lacking or frustratingly slow after the initial purchase.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent windows... See more

Product

Consumers find product to be positive, frequently praising the high quality and craftsmanship of doors and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Timely communication from all members of the team from initial contact to installation. Doug provided the quotes and made the changes as needed Ben installed the doors and was professional in... See more

Rated 5 out of 5 stars

They responded quickly to my query, listened to what I wanted and were willing to discuss it at length, answered all my (many) questions, and kept in touch during the waiting for the work to be carrie... See more

Rated 5 out of 5 stars

Excellent quality patio doors, which have been admired by all our neighbours. The team of two installers did a first-class job. The old doors were removed very carefully and the new ones were fitted... See more

Rated 5 out of 5 stars

Great experience right from initial contact, design, through to instillation. Having used Crown a few times now, we have found that each time has been exceptional in terms of service. Their customer s... See more


Company details

  1. #20 of 45 best companies in Double Glazing Installer
  2. #14 of 28 best companies in Conservatory Specialist

Written by the company

Crown Conservatories, Windows and Doors Ltd is a leading name in the fenestration industry, serving homeowners in Buckinghamshire and Northamptonshire for over 20 years. As one of the UK's most reputable brands, we specialise in providing high-quality windows, doors, and conservatories tailored to our clients' unique preferences. Our team of 25 highly trained professionals is committed to delivering exceptional customer service and quality workmanship. We take pride in our attention to detail and precision installation, ensuring that every project meets our excellent standards. At Crown, we understand that every home is unique. That's why we offer custom solutions for all your window, door, and conservatory needs. From elegant sash windows to full conservatory installations, no job is too big or small for our expert team. With two decades of industry experience, we've built a solid reputation for reliability and professionalism. Our friendly team is always ready to answer your questions, whether over the phone or over a cup of tea in our showroom. Choose Crown as your trusted partner for all your Conservatory, window and door installations, and experience the difference that quality products and superior service can make to your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(292)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, efficient and good value

From the initial quote through to the installation, everything was done in a professional and efficient manner. Our requirements were catered for and they were very diligent in the measurements and surveys.
The installation process was much less obtrusive than expected and the internal finish was very tidy meaning that there was almost no decorating for me to do.
Overall, we are very happy with the outcome and feel we got very good value for our investment.

29 July 2024
Unprompted review
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you so much for your kind words - we are thrilled that you are happy with the products and service offered.

Kind regards,
The Team at Crown

Rated 5 out of 5 stars

I found the work guys to be very polite…

I found the work guys to be very polite good at there job nice guys and nothing was too much trouble.would definitely use them again! The operations Manager Don was very pleasant and we had a laugh and a joke very nice guy! Also the salsas manager was a helpful guy Would recommend Crown to anyone, very very pleased with my Conservatory 👍👍

25 April 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you for taking the time to leave feedback, we will ensure that the kind words are fed back to Don and Sales Manager!

Kind regards,
The Team at Crown

Rated 5 out of 5 stars

Quick quote all done on line

Quick quote all done on line. Surveyor came on time to check all was good to go. Installation went without a hitch. Very pleasant man installed. Neat and tidy workman.

10 June 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you so much for leaving us feedback!

Crown

Rated 5 out of 5 stars

Excellent service

Excellent service
Job was completed in a timely manner
Good customer service skills.
Communication was very good both via email and phone calls.

17 June 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Delighted to read that you find our service 5*! Thank you so much for taking time out of your day to leave us feedback.

Kind regards,
The Team at Crown

Rated 5 out of 5 stars

The service was very good

The service was very good. The fitters turned up on time, were very professional & cleaned up nicely before leaving. They noticed that there were 2 small scratches on the windows & arranged for the glass to be replaced a week later. We're very happy with the look & quality of the windows 🪟 & doors 🚪

16 May 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you so much, thrilled to hear that the team are doing us proud!

Kind regards,
Crown

Rated 5 out of 5 stars

Great Product and Service

Great product, good, friendly customer support!

24 June 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you for taking the time to leave us 5* feedback - I will ensure your comments are passed on to all those involved with your project.
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Great service

They came when they said they would and done a great job .
What more do you need to know.
Highly recommend.

6 May 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

We keep our promises!
Thank you for your 5* feedback!
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Everything went perfectly

Everything went perfectly. Estimator came on time, fitter came on time and window looks fab, no mess.

8 July 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you so much for taking the time to leave us 5* feedback!
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Great service from a great team

Recently had a set of five bifold doors fitted as part of a kitchen refurbishment. The showroom staff were first rate and explained various aspects of the product and were lovely to deal with. The doors were delivered really promptly and the guys on-site were fantastic. The doors are great and could not be more pleased with the service we received. In fact popped in today on a separate matter and again… great service and warmth from the staff. Well done all… it counts!!

12 July 2024
Unprompted review
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

This is fantastic to read! We aim to deliver a stress-free service and it looks like we hit our objective here! Also delighted to hear that you have already popped back into the showroom!
Thank you for your 5* feedback.
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Very good products and friendly and…

Very good products and friendly and efficient service. Very happy to replace one of the glasses that had a mark on it.

24 July 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you for your 5* feedback.
On the rare occasion that something isn't perfect first time, we will always do our best to resolve it quickly and painlessly!
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Great service

Great service

24 July 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thank you so much!
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Great company

Great company
Great staff
Very happy with my new door and windows

9 July 2024
Crown Conservatories, Windows and Doors logo

Reply from Crown Conservatories, Windows and Doors

Thrilled that we have made you happy!
Thank for taking the time to leave feedback.
Kind regards,
Crown Conservatories, Windows and Doors Ltd

Rated 5 out of 5 stars

Delighted

We are delighted with our new front door and french doors. Dave the fitter was very efficient, tidied up as he went along and made a great job of it all.
Would certainly recommend Crown.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

For anyone thinking about having a new conservatory, windows or doors installed, I would have no hesitation in recommending Crown. They are a local company with great customer service skills. Their attention to detail is phenomenal and the team who did the job for us were punctual, efficient and polite.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Conservatory Refurbishment

From start to finish we have had a stress free experience for our new guardian roof and frames of our existing conservatory, from Nathan in sales, Don project manager, plus Joe, Adam the Installation fitters and rest the of team, we thank you.
we will certainly recommend Crown to anyone in the future.
Thanks again. John and Marie Harris

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant and efficient company

We had a replacement conservatory built on top of an existing low wall. From beginning to end the whole experience was straight forward. The salesman was knowledgeable and not pushy. The two fitters were brilliant. Very efficient, neat and really quick. We are very pleased with our new conservatory and the smooth opening door and windows. Thank you.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round experience

When shopping around for a small conservatory for my husband's 80th birthday, Crown's name came up again and again so it was an easy decision to go with them.
From the start, they were a pleasure to work with. Gary designed a sun room that looks as if it were designed with the house. All staff were prompt, courteous and sensitive - until my husband was given the plans, they even parked down the road so the vans wouldn't give the game away! And the construction workers relaid some of the original path bricks to create a narrow path around the room. The site was left clean and tidy daily.
Since it was built last year, it's been in almost daily use - it's like sitting in the garden with added protection. Only on the dullest, coldest days has it not been used.
An added and unforeseen bonus is that, on clear nights, it's perfect for star/moon gazing! We couldn't be more pleased and shall definitely use Crown again.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Crown Windows and Doors provided…

Crown Windows and Doors provided excellent service when I needed my French doors replaced. They provided options I hadn’t thought of, were very quick to install the doors and all their staff were incredibly helpful. I would fully recommend Crown.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

We needed new windows and doors at our…

We needed new windows and doors at our property, and went to Crown. Our enquiry was handled by Brian who showed us the vast choice for what we wanted. Once we'd decided, an appointment was made to measure up and the order was confirmed and a date given for installation, just a few weeks later. On the day of installation, Dave and Ryan arrived and set about the task of completing it within the agreed time scale. I fully recommend this company to anyone looking for windows, doors or conservatories. The customer service throughout is second to none, and the fitters, Dave and Ryan, were superb. They were polite, thorough, always tidied up, not that they made a mess in the first place, and kept us informed about the progress at all times. Top class work, from a top class team.

3 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look