My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best coffee ever
Love, love, love this coffee - tastes amazing (much better than Nespresso pods), and the decaf is not only organic but uses the sparkling water filtration method so no nasty chemicals are used to remove the caffine. Honestly can't recommend enough!
7 October 2016
Unprompted review
Reply from CRU Kafe
Well Gemma, we thank you for the wonderful review :)
So happy you are enjoying the coffee, especially the Decaf which has a special place in our caffeinated hearts!
Kind Regards,
Sarah
Very good flavoured coffee.
Great flavours and service. Good Value too.
7 October 2016
Unprompted review
Reply from CRU Kafe
Thank you for the kind words Roy :)
Welcome aboard!
Kind Regards,
Sarah
Great coffee , fast delivery (within a week to Holland
See title above
7 October 2016
Unprompted review
Reply from CRU Kafe
Hello from the UK Juri!
All that is lovely to hear, glad you got your CRU in a speedy time! See you again soon :)
Kind Regards,
Sarah
Great customer service.
Easy to use website and fantastic customer service - one phone call and they added another product to my order without any fuss (even though I'd already checked out online).
7 October 2016
Unprompted review
Reply from CRU Kafe
Thanks for the delightful feedback Christian.
We are here to help whenever you need us, however we can!
Kind Regards,
Sarah
Great coffee, great pods
Some Nespresso compatible pods don't fit properly or have a poor taste. Not so with Cru Kafe. Love the light roast, - delicate coffee with a great nose and good crema. Well done. Placing my second order soon.
7 October 2016
Unprompted review
Reply from CRU Kafe
Hey Tim,
Thanks so much for taking the time to leave us such wonderful feedback.
So glad that you are enjoying the coffee :) Glad to have you aboard!
Kind Regards,
Sarah
Reply from CRU Kafe
Hello Carol,
Thanks for taking the time to get back to us with your feedback, its good to hear your enjoying your experience.
Unfortunatly that code has been expired for quite a while now. If you drop me a line at www.crukafe.com then I will happily discuss it further :)
Kind regards,
Sarah
Great service, great idea, not quite there with the coffee
Ordering was easy, capsules work really well with my automatic machine and I really love the idea. Having to buy coffee from nespresso is not ideal. However, I'm not convinced any of the nespresso compatible pods have got the flavour notes, yet. All three varieties brew well with a nice crema, but the coffee is bitter with unpleasant aftertaste. Please keep trying!
6 October 2016
Unprompted review
Reply from CRU Kafe
Hello Jon,
Thanks for your feedback :)
Sorry to hear that our blends are not to your taste. Like everything in life, people will always share different opinions when it comes to coffee.
Please keep a look out for our new blends coming next year and hopfully we will deliver something a bit more to your pallet :)
Kind Regards,
Sarah
Super coffee and service!
Organic coffee - great tasting. Super fast delivery too.
6 October 2016
Unprompted review
Reply from CRU Kafe
Hello Jacqueline,
So glad to hear that you are enjoying your whole CRU experience :)
Kind Regards,
Sarah
Lovely Coffee
While a touch expensive, Cru do the best tasting coffee pods I have come across. So if you are a coffee snob like me then give them a try!
5 October 2016
Unprompted review
Reply from CRU Kafe
Hello :)
Thanks for taking the time to leave us your feedback, we are so glad to hear you are enjoying the coffee so much!
We feel that as the only speciality, eco friendly coffee in a pod that we are on par (if not slightly cheaper) than the alternative :)
Kind Regards,
Sarah
Coffee arrived very quickly in good condition
This was my third order from cru kafe and i have been very pleased with the service as well as being able to drink the coffee happy in the kniwledge that it is resposibly sourced and that the pods can be recycled.
3 October 2016
Unprompted review
Reply from CRU Kafe
Hello Karen :)
So happy to hear that you are enjoying your whole CRU experience :)
Kind Regards,
Sarah
Superb service, delicious coffee, what more needs to added?
Nothing more to say. Absolutely delighted we discovered CRU Kafe
3 October 2016
Unprompted review
Reply from CRU Kafe
And we are very happy to have you aboard Dr Farrington :)
Glad you're enjoying the coffee and the whole CRU experience!
Kind Regards,
Sarah
Reply from CRU Kafe
Hello Fu,
Thanks so much for taking the time to leave us your review!
The boxes are useful yes! Then when you're done with them just pop them in the recycling :)
Kind Regards,
Sarah
Heaven in a cup
Really lovely coffee, very quick delivery only one small complaint I have emailed twice asking for the amount of caffeine per capsule. Still no reply. Other than that I'm enjoying my morning coffee.
2 October 2016
Unprompted review
Reply from CRU Kafe
Hello Lynne,
Thanks for the review :)
I am concerned that you have not received a response to your email as we aim to respond to every email within 4 hours during the week and 24 hours during the weekend so apologies if there has been some kind of mixup.
Please send any questions or concerns to help@crukafe.com
Kind Regards,
Sarah
The starter pack is a great way to try them all. Very smooth coffee.
Delivery was quick and all four coffees we have had have been terrific.
2 October 2016
Unprompted review
Reply from CRU Kafe
Hello Delaney,
Thanks for the delightful review! So happy to hear that you are enjoying the range, if you like those then you'll definitely enjoy what we have coming up soon :)
Kind Regards,
Sarah
Reply from CRU Kafe
Hello Marcus,
Thanks so much for the lovely review and we are glad you are enjoying your CRU experience :)
Kind Regards,
Sarah
Fantastic to have organic coffee!
Smooth tasty coffee without all the chemical taste like another well known brand. I am now a convert to CRU coffee.
1 October 2016
Unprompted review
Reply from CRU Kafe
Thanks TK!
So glad you are enjoying a tastier alternative ;)
Kind Regards,
Sarah
Good coffee that arrives quickly - all good
Good coffee not a huge range at the moment but what there is tasty. Generally I don't like decaf but this one is good - given a couple of pods to friends who agree
1 October 2016
Unprompted review
Reply from CRU Kafe
Thanks for the review Peter!
Our Decaf is always a pleasant surprise to our caffeine loving customers :)
Thanks for the support and for spreading the word!
Kind Regards,
Sarah
Good alternative to Nespresso
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only thoughts are the pods already have holes in the plastic which is good in terms of not having to pierce this when loading in the machine which is often difficult with these types of plastic alternatives. However once the bag is open the pods require storing in an airtight container in order not to lose the freshness of the coffee.
1 October 2016
Unprompted review
Reply from CRU Kafe
Hello Mr Gardner, I hope you are well.
Thank you for taking the time to leave such a thorough review :)
The reason our pods have holes in the back is because (unlike the alternative thats pierced through the aluminium capsule) they work on water pressure.
The holes allow the water in your machine to slowly break through the back of the pod,allowing the water to sit in it longer (as opposed to rushing through a pierced hole) resulting in a more full bodied and richer cup of coffee :)
This does mean that once out of the bag the coffee will need to be kept in an airtight container to remain at its freshest... we just see this as an excuse to buy a beautiful Kilner style jar and have it on display in your kitchen :)
Thanks again for the feedback Mr Gardner, if you have any further questions then please do get back in touch by emailing help@crukafe.com.
Kind Regards,
Sarah
Excellent coffee
Really delighted to find an environmentally friendly alternative to Nespresso pods. The coffee is excellent as well.
30 September 2016
Unprompted review
Reply from CRU Kafe
Hello Jon,
Thank you for the glowing review :)
We really are proud to be most echo friendly alternative and pride ourselves on producing the best speciality coffee in a pod that we possibly can!
Kind Regards,
Sarah
Reply from CRU Kafe
Thanks for the delightful review Jacqueline!
Glad you are enjoying the coffee - keep an eye out for new blends :)
Kind Regards,
Sarah
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