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See what reviewers are saying

Rated 1 out of 5 stars

Major scammers, just called my phone out of nowhere, saying I signed up, high-pressure sales tactics, BEWARE!

Rated 1 out of 5 stars

Absolute useless, I have been waiting for my account to be verified for 48 hours, contacted support via email, they have just basically pushed me aside by saying they will most likely get back to me i... See more

Company replied

Rated 3 out of 5 stars

Rubish as far as i'm concerned, they service none existent, the orders are disabled for the last 48h there is simply no coins to purchase, is saying their side that they expecting coins no later than... See more

Company replied

Rated 5 out of 5 stars

The Best Trader around TODAY!! I have spend days trying to buy Crypto through various sites & Brokers, only to find they had no vendors or verification would take weeks. With CryptoMonster the Verif... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service

Information provided by various external sources

Cryptomonster are an established UK digital asset broker with a focus on a customer-first flawless experience.


Contact info

You should know

2.5

Poor

TrustScore 2.5 out of 5

59 reviews

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Rated 1 out of 5 stars

Major scammers

Major scammers, just called my phone out of nowhere, saying I signed up, high-pressure sales tactics, BEWARE!

2 November 2021
Unprompted review
Rated 1 out of 5 stars

Absolute useless

Absolute useless, I have been waiting for my account to be verified for 48 hours, contacted support via email, they have just basically pushed me aside by saying they will most likely get back to me in 48 hours, therefore i can not make any purchases for 4 days basically. How can i trust this sort of service... better of using other platforms such coin-base even though it a slightly higher fee i do not have to wait this long they respond to my needs within 20 minutes.

27 January 2020
Unprompted review
Cryptomonster logo

Reply from Cryptomonster

Good morning. We currently do not have a registered user under this name. However, verification submissions are not immediately approved and are subject to review to ensure accuracy and authenticity.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, I have used Binance and Coinbase and using Cryptomonster has been much faster and easier. I have been seriously impressed and would highly recommend. If you buy your crptocurrency at a low market price then this will help to offset the fees that are charged.

13 July 2019
Unprompted review
Cryptomonster logo

Reply from Cryptomonster

Thank you for taking the time to leave us a positive review Sarah we do appreciate it. We hope we can continue to be of service to you in the future.

Best wishes,
cryptomonster

Rated 4 out of 5 stars

They are excellent very fast but high cost.

They are excellent very fast and efficient. However, their costs are very high.

You pay for convenience essentially. If you want to make a payment without much of a hassle and any problems quickly and efficiently they are the guys to go to.

Fees are not super high (like scam-level high) but pretty much one of the highest u will find on the market.

Do as you wish with that knowledge.

16 January 2019
Unprompted review
Rated 5 out of 5 stars

Do exactly as they claim

Do exactly as they claim . Fast and efficient. you obviously pay above market rate (easy work out by converting currencies) but all can be completed rapidly using a bank transfer.
I was hesitant on my first purchase as i wasnt sure who i could trust but based on the reviews I went with cryptomonster .Very glad I did and would highly recommend them.

20 September 2018
Unprompted review
Cryptomonster logo

Reply from Cryptomonster

Dear Barry

Thank you for taking the time to leave a review with us. We really appreciate you rating us and we hope to serve you soon!

Best wishes,
cryptomonster

Rated 4 out of 5 stars

My experience will the same as many who…

My experience will the same as many who have left positive reviews is that they provide a seamless service and the customer service is excellent. My only niggle is that although you are offered a price to purchase which is understand that the company offer above market rate, but it can be difficult to ascertain what the transactions costs are involved in the purchase. I do accept certain costs are incurred and that Crypomonster will cover some costs for what they do - I just feel that if there was a bit more transparency in the costs incurred then investors would be more informed and can decide if it offers good value - but a good experience overall!

16 August 2018
Unprompted review
Cryptomonster logo

Reply from Cryptomonster

Hi Michael, thanks very much for your review and we're glad you've had a positive experience on the platform.

With regards to our costs we wanted to clarify what this covers from our side.

We work above market rate to cover:
Time of vendors on the platform.
Development of the platform and the associated 3rd party's.
Our time dealing with 3rd party's to establish relationships which ensure we can continue to operate, and allow us to provide our seamless service.
Research time to ensure customers are provided with correct and complete information ensuring a high quality of service.
Capital risk & fraud risk.

As previously iterated to you, we also feel the benefits of using our service are:
No bank forex fees (we absorb that cost).
No overseas transaction charges (we absorb that cost).
UK bank to bank, safe and fast.
No funds held on the exchange itself, low customer risk.
No wallet transfer fees (we absorb that cost).
No forex depreciation whilst FX is in transit.
UK company and professional directors.

We're always available to answer any questions or comments you have and we do pride ourselves on offering the best possible service for our customers, for the best possible price.

Thanks again Michael, and we hope to serve you again soon.

The cryptomonster team.

Rated 5 out of 5 stars

Crypto Monster handle there people…

Crypto Monster handle there people really well! Communication was Excellent and even though my first attempt at purchasing Stellar Lumens they were very friendly and more than helpful to put me in the right thanks to Gareth who gave me a phone call because I was worried..direction thank you :)

2 August 2018
Unprompted review
Cryptomonster logo

Reply from Cryptomonster

Dear Marc

We're absolutely here to help! Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Just completed my first ever crypto…

Just completed my first ever crypto purchase. Took a while to research & decide on wallet . Had some questions and I was very wary of the whole thing, but received top rate, extremely helpful practical advice from Simon at Cryptomonster, over several days.
Very patient guidance and I wasn't made to feel ignorant or embarrassed at all, so thank you Simon & Cryptomonster.

19 July 2018
Unprompted review
Rated 5 out of 5 stars

I have just received my Ledger Crypto…

I have just received my Ledger Crypto wallet and wanted to buy some Ripple. I am a newbie so its a bit anxiety producing. However I ordered some Ripple on Cryptomonster, paid by Bank Transfer and it came through withing a few minutes into my wallet.I am wanting to buy more Crypto and this represents a wider choice of Crypto than my current coinbase account. Very pleased with what has happened so far.

12 June 2018
Unprompted review
Rated 5 out of 5 stars

Great Service Guys 👍

I usually hate reviews but feel compelled. I have used many Crypto sites over the years but Cryptomonster tops them all, upper echelon. Straight foward service , Fast Conformations and transfer to wallet , even with the slower currencies. The fees are extremely reasonable. Keep it up. 5*

30 May 2018
Unprompted review
Rated 4 out of 5 stars

First purchase!

First purchase of crypto coins and I was trying to do it a new pc, so I'm still getting used to Apple mac instead of Windows.
All went well - I have no fingernails, but how simple the process was is really reassuring after some of the feedback on other sites!
Very easy and very swift - I'm glad I chose Cryptomonster. It's taken a lot of the fear away now.

28 March 2018
Unprompted review

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