Crystal Clear Concepts Reviews 96

TrustScore 1.5 out of 5

1.5

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Company details

  1. Home Services

Information provided by various external sources

Crystal Clear is a Whole Home Water Filtration Company that services the Dallas & Fort Worth Metroplex. Over the past 3 years Crystal Clear has seen revenue growth of 1009% and is among the top fastest growing privately held companies in the US according to INC magazine. Coming in at 502 for the year of 2018. Crystal Clear is in the early stages of a nationwide expansion through a dealer network and is projecting the current growth trend to continue well into 2020. The Company's core values are: Growth, Innovation and Impact. Our vision is to leverage our current growth and the innovations that we have already achieved to transform the Clean Water Industry. Crystal Clear Concepts is also a Beyond Profit company that believes in serving the needs of families around the world by tithing and through service projects. Our culture is driven by our desire to impact the lives of our employees, our customers and the world around us. We walk this out daily by sowing into the lives of our employees which in turn allows them to sow into our customers. The success this creates allows us to give back in a way that allows Crystal Clear Concepts and our employees to leave a lasting legacy through our impact.


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1.5

Bad

TrustScore 1.5 out of 5

96 reviews

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Rated 5 out of 5 stars

Excellent job of professionalism and…

Excellent job of professionalism and knowledge from beginning to end..!! Beginning with the water testing and the very detailed explanation by Kevin the CCC team was awesome. Installation was very clean and Dave and Mason walked me through what was going to take place prior to any work beginning. Once completed they again walked me step-by-step in operation of the unit and required service/maintenance. Great job CCC team, looking forward to seeing the results of CLEAN WATER..!!

C.Green

28 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Chris - thank you so much for taking time to write up this review on our water testing process and the installation of your new Water Filtration system! It means the world to us that you're happy! Please let us know if there is anything you need.

Rated 5 out of 5 stars

The install team did a great job

The install team did a great job! Did a clean install. Took a little while longer with a new system. Salesman (Johnathan) was very personable and had a great presentation. He didn’t give a reasonable expectation on install time (said it would take 15 minutes and took 2+ hours). Also, the salesman didn’t explain that there’d be 3 big filters in the garage. Overall very pleased

26 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Kyle - we apologize for the confusion on the time to it would take to install and explanation the system. We will be sure to let our team know and explain much better in the future. Thank you so much for letting us know!

Thank you for being a client and we look forward to serving you and your family in the future!

Rated 5 out of 5 stars

Honestly couldn't have had a better…

Honestly couldn't have had a better experience with anyone else! We had two gentlemen by the name of Preston and Darrien come out and install our crystal clear water unit, and they did so with such pride and respect for their company and our home. We our a proud family of good clean water in respect to the sales man and the two gentalmen that came out, they could not have made us more happy with the sale and install!!

25 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Aaron
Such kind words about our staff! We love serving you and your family. Thank you so much for taking the time to give us feed back on how Preston and Darrien did at your home during the install.

Rated 5 out of 5 stars

Love it so far

Wow these guys are great , very hard worker Respect full and answered my questions That I had Bobby, Preston, Darien

21 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Marilyn! Thank you for the kind words! We will be sure to let Bobby, Preston and Darien know the amazing job they did!

Rated 5 out of 5 stars

I was very pleased with Crystal Clear…

I was very pleased with Crystal Clear Concepts's work! Josh, Josiah, and Elderidge worked until 7:00 PM and came back at 7:00 AM, but they offered to stay late just to get the job the night of done. This team will go out of their way to make a customer happy.

20 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Dinesh - We are so pleased to hear our team is making you happy! It means the world to us that you're getting clean water and all your needs are taken care of. Please let us know if there is anything we can do for you!

Rated 5 out of 5 stars

I was impressed with this team's…

I was impressed with this team's professionalism and hard work. They worked up until 9:30pm without complaint. In fact, they genuinely had great comments about their company and worked great as a team. A homeowner would be fortunate for Josh, Darien, Preston, Trevor, and Carlos to come and install a crystal clear system.

18 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Jessica - we love having Josh, Darien, Preston and Trevor on our team! Thank you so much for taking the time to write up this review about their performance and our system. Be sure to let us know what you think about the clean water! It taste great- don't you think?

Rated 5 out of 5 stars

Just had Josh come out and fix a water…

Just had Josh come out and fix a water leak on our installation, he did an amazing and very professional job, very happy with his service!

17 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Luis - sorry that the system was leaking and happy that Josh was able to fix it so fast! Thank you for the kind words about Josh's performance. We will be sure to let him know. Thanks!

Rated 5 out of 5 stars

Crystal Clear Concepts installers/ tester rep.

Crystal Clear Concepts installers

Josh Boushee, Clayton and Preston very professional installers.

We enjoy their customer services. They love what they do. They made the
Needam very comfortable. They were very informative.

Crystal Clear Concepts does good work
I was very amaze of the tested with Tim Newkirk
I learn lot about my water. Tim was very Professional. I enjoy his service.

13 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Charlene - We love clients like you! Thank you so much for the kind words about our employees. We will be sure to tell each and everyone of them how great they are doing!

Rated 5 out of 5 stars

Crystal Clear Water

Great, Alex was more than courteous and informative. Even offered to put us on Auto-Reminder to follow up for any questions.....2 Thumbs Up

11 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Jermaine - thank you for writing up the review about Alex. We'll be passing this onto him and let him know how amazing he is. Thanks!

Rated 5 out of 5 stars

Alex is the technician that came and…

Alex is the technician that came and resolved our issue. We are very please with the system, as well as the all around customer service from the company. They are very prompt and attentive.

10 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Denny - Sorry it has taken us so long to respond to your amazing review. Thank you so much for the review and we are so happy to serve you and provide clean water for you and your family.

Rated 5 out of 5 stars

Great system!!

We have had the system for over and year and love it. Water tastes better, shower and toilets are cleaner and the system takes very little maintenance. We just had our annual service done by Alex and he was great. Highly recommend this system.

10 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

Thank you so much Stacey for the amazing review.

Rated 5 out of 5 stars

Before getting our Crystal Clear…

Before getting our Crystal Clear Concepts water filtration our Frisco water smelled, tasted and looked NASTY! No matter what detergent we used we could never get our close to come out clean or smelling clean. Now we love drinking our water (pretty much all we drink now) and have saved a ton on not having to buy water bottles or fabric softener. Plus our laundry comes out clean now and our dishes no longer have spots after washing them. The technician Alex came out today to do a 6 month maintenance on the filtration system and was very friendly and did it fast. Getting this filtration system was worth the investment.

7 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

@alberto - what a great review and thank you so much for the kind words! We are so pleased to help your family save money and provide fresh clean water. It's amazing how clean water can effect your entire house hold! Thank you for the review!

Rated 5 out of 5 stars

Alex, Crystal Clear

Alex was very helpful. Excellent job. Many thanks. Loving my system

7 September 2018
Unprompted review
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Reply from Crystal Clear Concepts

@Jeanne - thank you for the kind words! We love changing lives and providing clean water for you and your home.

Rated 5 out of 5 stars

The water tastes different in my house…

The water tastes different in my house now. I'm not worried about my kids drinking or taking a bath in bad chlorine water anymore.
Install was professional and reasonably quick. I had a small issue with a flower bed after the install, but Crystal Clear made sure to replace and fix the grass around the install. They went the extra mile.

4 May 2018
Unprompted review
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Reply from Crystal Clear Concepts

@James thank you so much for taking the time to write up a review about your experience with us. We love to hear from our customers and we're so happy your are apart of the Crystal Clear family. Please do not hesitate to call us if you have any further questions.

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