i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing customer service Very well experienced staff Very highly recommended I’ve used crystal few times all my claims was handled very well instead of waiting for ur insurance company No Ace... See more
The worst minicab hire company with worst car and service.Do not use them they not return your deposit never.They will tell you when you going to return the car you don’t give as notice 14 days befor... See more
Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing... See more
Company replied
Company details
Information provided by various external sources
Who We Are Crystal Claims Management provides a complete and comprehensive accident management service for people who have been involved in a road traffic accident. Our aim is to provide a hassle free process in a non-fault accident where you can simply sit back and relax while we do all of the heavy lifting. With over 10 years of experience in the accident management industry we aim to provide a seamless journey from the day you call us to the end of the claims process. For more information on how we work, you can always contact us or go through our FAQ's online. Our Ethos At Crystal Claims, our focus has always been to provide our clients and business partners with the highest possible level of customer service through honesty and trust. We are able to provide a quality range of hire vehicles to taxi/private hire licensed vehicles to get you back on the road as soon as possible. Why We Are Different To provide the best assistance we offer: A Dedicated File Handler 24 Hrs Support 24 Hrs Recovery & Storage Taxi/Private Hire Specialist We Can Visit You Immediately Assistance With All Paperwork Immediate Replacement Vehicle
Contact info
208 Sebert Road, E7 0NP, London, United Kingdom
- 02085198600
- info@crystalcm.co.uk
- www.crystalcm.co.uk
2.5
Poor
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Top class accident management service
Hi I had a accident and I appoint crystal claims to deal with it and they deal my claim highly professionally and they got me all competitions. I must recommend themto all my friends.
25 June 2018
Unprompted review
Okay So Mine was my claims handler And…
Okay So Mine was my claims handler And i was in Bad situation. I relax and They work. They did al work For me and i really happy. My friend refer me and best decision i make îs go țo them
25 June 2018
Unprompted review
Extremely good company that deals with…
Extremely good company that deals with you professionally and gets the job done they repaired my car very fast and got me my person call injury even quicker they kept me updated and that Ruhel is the best
25 June 2018
Unprompted review
Dangerous!Don’t deal with them!
Dangerous!Don’t deal with such a company.They pretend very nice and helpful but in reality try to get money as much us they can , then leave you with somebody else to deal and run away.They left me with more then 8000£l death for the court, which I am paying 100£a month till 2022.I wish somebody would have told me about them before.
29 May 2018
Unprompted review
Good service excellent
20 April 2018
Unprompted review
Reply from Crystal Claims Management
Thank you Erol for such an amazing review. We really appreciate your support!
Reply from Crystal Claims Management
We are really sorry for the inconvenience that you feel we have caused. If possible, we would love to talk to you in regards to this and see what we can do to assist you in any way possible.
Worst Company ever kept my car and gave…
Worst Company ever kept my car and gave me a stupid cheque worth nothing would not recommend anyone to work with this bunch of unprofessional clowns.
13 April 2018
Unprompted review
Reply from Crystal Claims Management
We are really sorry for the inconvenience that you feel we have caused. If possible, we would love to talk to you in regards to this and see what we can do to assist you in any way possible.
Absolutely horrendous experience.
Absolutely horrendous experience.. won’t use any of their services again.
I’d recommend you don’t either unless you want to get an awful service.
13 April 2018
Unprompted review
Reply from Crystal Claims Management
Dear Navin,
We are really sorry to hear that! We strive to help all of our clients the best we can. We will be calling you personally to apologize and try to find a solution to whatever issues you had encountered with us.
Good commitment and Excellent services.
13 April 2018
Unprompted review
Reply from Crystal Claims Management
Thank you Sahate! We really loved having you as a client.
Reply from Crystal Claims Management
Thank you for the support Faisal. Hope you are well!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.