Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... See more
Company replied
I was completely stressed trying to figure out my flight situation, and Stanley stepped in like a pro. She was incredibly patient, knowledgeable, and genuinely cared about helping me find the best sol... See more
Company replied
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he... See more
Company replied
Company details
Written by the company
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contact info
35 Journal Square, Suite 424, 07306, Jersey City, United States
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4.8
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Marc is very detailed and patient.
27 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
STANLEYwas outstanding
STANLEY was outstanding. Almost loved on but he convinced me of the right approach to book via you folks. Thanks Stanley!
25 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Vikram,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
My agent, Stanley, was absolutely incredible !
Stanley was absolutely incredible to work with on our future trip to Australia. He made planning our family vacation so easy and stress-free. Every detail of the flight was perfectly handled. We will definitely be using their services (Crystal Travel) again and highly recommend them to anyone planning a trip!
26 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Eduardo,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Attract with a low price but increased price by 50 dollar when you enter all your data
After I pressed confirmed booking, after all steps they told me the price just went up 50 dollar (to 1000 dollar instead of 950). But when I search for alternative flights still the old flight for 950 is shown. They only try to be the cheapest and then increase the price in the last step of the booking process.
25 October 2025
Unprompted review
Had an amazing experience with Chad
Had an amazing experience with Grace, Martin, and especially Chad! Everything was seamless, welcoming, and beyond expectations. Highly recommend them!
24 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Yiwen,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Dwight Johnson was my contact and he…
Dwight Johnson was my contact and he did an excellent job listening to my concerns and questions and worked with me to find the best rates and service for my trip to Sydney. I would hightly recommend him with your service when you decide to fly.
24 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Allen,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Addie,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick is very pleasant and helpful
23 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Mary,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Marc lee were very helpfull and gentle.
23 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Jazmin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Great help from martin
22 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Richard,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
I do not share anything of my private…
I do not share anything of my private opinions of the interactions I have with companies which may be published. However, I found my interactions with this company's employee Dwight Johnson to be extraordinary. I felt as if he went above and beyond the call of duty to resolve several issues which evolved during our conversations. His extension is 8073. He is a credit to himself and to his employer.
21 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Sranton,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Anes,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Very professional
Very professional, their customer support helped me with everything.
21 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Good experience…
We had a great experience in booking flights from USA to England, and from Norway back to USA with the help of Martin. Thank you. We pray this will continue to be a good experience. Shalom.
21 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Tabitha,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
I talked to Martin
I talked to Martin - he was very helpful & polite!
18 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
assitance
Very persistent in customer service in trying to work with customers in getting best deals. Not hesitant in asking for supervisors assistance.
The website needs to be updated in regards to flights and booking. Discounts or promotions can be better.
My overall experience with Dwight was pleasant and satisfactory 4.7/ 5 stars
15 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Eddie,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick Harrington did an excellent job…
Nick Harrington did an excellent job helping me book my flights.
15 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Richard,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick Barrington was very PATIENT and…
Nick Barrington was very PATIENT and helpful and easy to understand.
10 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Good listener and proactive agent delivered a great service
The agent that worked with me was very competent and proactive. He listened to my needs with attention, proposed alternatives and ultimately delivered on his promises. I will definitely work with them again in the future.
8 October 2025
Unprompted review
Reply from CrystalTravel.com
Dear Sebastiano,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Excellent service
Excellent service, Marc Lee, our Crystal Travel Agent, went out of his way to help our family have a great flight to Japan. Thank you, Marc!
28 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Ingrid,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
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