CSM Property Management Ltd Reviews 132

CSM were appointed by the builder as a management company, so residents had no say in their selection. Originally Sonia Millar (founder of CSM) was very good but the company exchanged hands and there after the last seven years we dealt with them the quality of service was consistently dreadful . There was high staff turnover, poor communication, and a clear lack of knowledge or professionalism with their main priority appearing to be profit rather than residents. The final straw was a legal letter to one of the residents , a director of the resident management company threading legal action over an unpaid bill… a bill that was fully paid to. CSM 12 months prior…..
Leaving CSM was an exhausting process. It took months of repeated requests to obtain essential documents, which were only provided after visiting their office in person. At one point, a house sale in our development even fell through when the buyer discovered CSM’s involvement.
There are many smaller, more helpful, and affordable management companies available in Northern Ireland — I would strongly recommend avoiding CSM altogether.

If anyone is considering purchasing a property managed by CSM I would very seriously advice against.

CSM have an extremely lax approach to organising any necessary repairs, It took Laura Poots 51 weeks ( yes 51 weeks) to arrange a maintenance job and she seemed to think this was acceptable. Laura Poots was aware I had tenants leave the property as the repairs were not arranged. Laura Poots also refused to liaise with the Letting agent of my property stating the repairs were not important.

Despite being more than patient with CSM for a number of years it has been necessary to appoint and pay for solicitor twice. Yet even there is a extremely lax approach and they even ignore correspondence from a solicitor.

The accounts department is shambolic. They issue credit control letters and try and charge a £25 fee for Ground rent and service charge that have been paid. The gentleman Mr Lee Magill threatens court action twice in hand typed emails for a Gas bill of £3.14 which was in fact paid. This totally resonates the ethos of CSM.

Over the years Staff at CSM have ignored emails and chaser emails. When you phone the office you are told they are in meeting and fail to return phone calls.

I have never thought it was humanely possible for a firm not even to be so consistently bad but for the level of service only to continue to deteriorate over a number of years.

In my working life of over 20 years I have never experienced a company quite like CSM.

Service and communications are very poor when trying to get a repair done

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

They handle everything with professionalism.

The online portal is a fantastic tool. It makes reporting issues and staying updated on property matters so convenient. It’s been a great experience so far.

This company are looking to charge almost 5k in advance for a roof which has nothing wrong with it and won't start work for at least 4 years ! Can I be bullied into paying this if I'm struggling to afford it ? This on the back on 2 k for other repairs in last couple of years. This is all aside of the normal management fees they charge. Can they enforce this on the owners or do we have any rights given I have a roof that is giving no issues at this time or previously.

I wouldn't even describe CSM as a company. They are a cruel, ruthless organization. Don't manage their property grounds and encourage the residents to leave their dirty bins off their property blocking elderly and a disabled person in by putting their bins outside other people's gates. Threatening landlords, and intimating letters not to touch their bins. All because they don't want their bins on their own property. Disgusting bins as well as attitudes.

For over 6wks trying to get a high hedge which is damaging our fence sorted out.

Repeated assurances from David Carlisle it would be done. Nothing !!

So it now looks like the legal route.

I really hope is the same csm property management that is working on a Miami Beach garage because the staff is super unprofessional and very rude towards customers. Guy name Marcos approached me with a horrible attitude and even threatened me to
trespass me from garage when I currently working on the building and got mad

I’m annoyed the fact I have to give them a 1 star as CSM don’t even deserve it tbh. From the day and hour we bought our home they have been a shambles. Calling them alone shows their lack of interest as it’s just pay up or we take u to court. I’ve paid for a fallen fence to be repaired months ago and still nothing. Asked for money back and told no. Thankfully we are moving and even made sure this company have nothing to do with our new house as they should be wearing masks. Resist me folks do ur best to avoid anything to do with this mess.

Government needs to close companies like this for good as they see themselves as scam artists.

Roll on our move as il never have to dealt with this clan of muppets ever again

There is obviously a lot of fake reviews on here so the negative real reviews are not highlighted.

There appears to be a very high staff turnover in this company.

There is a lot of mistakes in the accounts department. They charge £25 for a credit control letter and try to inform you the bill is not paid when it is.

There is supposed to AGM for residents. It may happen only every 2 or 3 years. As costs increase there is a deficit and you have to pay balancing charges for previous years.

It is hard to speak to staff via telephone as they are always unavailable. A very unprofessional company -

I had a bad leak in my new apartment and Hannah was great at putting me at ease and working with the insurance company to sort it out for me. I really appreciate all of her efforts to help me with this problem - she made the process of submitting my claim very easy and kept me updated along the way.

I have dealt with CSM Property Management several times on two properties I own. Recently had a small issue with a neighbouring property and Laura in particular was very helpful. The issue was sorted quickly and efficiently, she even checked in a few weeks later to see if there had been any follow up issues. I definitely feel she went the extra mile and it's greatly appreciated!

Problem with communal Sky sorted same day.
Reported a problem to the CSM helpline about a satelite signal failure, engineer was out that evening and identified that the communal box had burned out.
Super quick service.

When our apartment suffered a bad leak From an above balcony, Lee & David organised the repair and remedials very quickly, much appreciated guys!

I have dealt with CSM regularly over the past few years,in particular Lee Magill,and have always found him to be polite,friendly and helpful,often going that extra step to save me any hassle.Its always appreciated