Csmobiles Reviews 6,485

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than elsewhere, and appreciate the wide selection of items available. Many consumers are very satisfied with the quality of the products received, frequently noting that items arrive brand new, sealed, and as described. The overall purchasing process is often described as smooth and efficient, leading to high levels of satisfaction and repeat business. However, some customers also noted issues with delivery and order processing. A few people experienced longer than expected delivery times, and some reported delays in order updates or processing. There were also occasional mentions of confusion regarding VAT inclusion in pricing and, in a small number of cases, issues with receiving incorrect or faulty products, or parcels being mishandled during delivery.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers report fast and efficient delivery,... See more

Product

Users describe positive interactions with product. Many customers are very happy with their purchases, noting... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting competitive deals and... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or incomplete... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are happy with their purchases,... See more

Based on these reviews

Rated 4 out of 5 stars

Very competetive prices, couldn't find better price online for brand new iphone15 anywhere else. Item arrived as described- well packed and brand new. Disadvantages: long time to process the order,... See more

Company replied

Rated 4 out of 5 stars

Delivery was faster than expected. The purchase process was a bit confusing, because it didn't explicitly specify whether the price on the page included VAT / IVA or not. But worked well for me in any... See more

Company replied

Rated 4 out of 5 stars

Great range of products at good prices. The experience isn't as good after you finalize your purchase with many days(weeks in my case) waiting for updates of the order.

Company replied

Rated 4 out of 5 stars

Ordered the marshall over ear headphones, slight delay in been sent but the savings I made were well worth it, I'm very pleased with my purchase, I would order from this company again Thank you

Company replied


Company details

  1. #26 of 71 best companies in Mobile Phone Shop
  2. #143 of 196 best companies in Electronics store

Written by the company

IT, Telecommunications, IP PBXs, at the best price, quality and service. CSMobiles is an online store for demanding professionals. CSMobiles, your trusted brand


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Value for money…

I bought a rugged smartphone from Csmobile at a price that couldn't be bettered, without taking a chance on some random Asian website. The delivery was a bit slow, but this didn't bother me. Got what I ordered in great condition and couldn't be happier with the purchase. I will definitely be using this company again in the future.

2 April 2026
Unprompted review
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 1 out of 5 stars

order number P2601696

order number P2601696
my order placed on 17/03/2026 for three devices, which has still not been delivered.

I was informed that only two items were in stock. I agreed to proceed with the dispatch of the two available devices and requested a refund for the third item. However, as of today, the order has still not been dispatched.

It has now been almost one month since I placed the order. This delay is unacceptable, especially as the items were intended to be gifts for my children.

I kindly request that you dispatch the available items immediately and process the refund for the out-of-stock item without further delay. If this issue is not resolved promptly, I will have no choice but to escalate the matter further.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I used CS Mobiles a few times. All perfect

I used CS mobiles multiple times and I have full confidence in them. The prices are very good and the products are original and genuine.

12 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Best experience …

It was the usual doubt about how cheap their prices were but I gave it a try and trust me they’ve earned every single star from me. Delivery was 12 days to Ireland. The product is also original. Thank you for keeping to your promise, I am now enjoying my new Boox 10.3.

9 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Perfect

Perfect
Thanks

9 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

Very competetive prices

Very competetive prices, couldn't find better price online for brand new iphone15 anywhere else. Item arrived as described- well packed and brand new.
Disadvantages: long time to process the order, long delivery time (Ireland).
Summary- very happy/ would buy again. Thank you

23 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Satisfied Customer

Good price and prompt delivery

4 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

Delivery service was good but no…

Delivery service was good but no tracking number,that is why one star is decducted, the price for the phone was excellent and no problim ordering.

25 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

About smartphone

I'm happy. It arrived in Ireland in three weeks. Just as described. Everything looks good at first glance. I hope it lasts a long time. All the best!

25 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Good product arrived on time very…

Good product arrived on time very pleased would recommend.

20 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

Everything is perfect

Everything is perfect, the item arrived quickly, it was excellently protected to prevent eventual transportation damage Thank you Csmobiles👍❤️😊

20 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 5 out of 5 stars

super fast delivery

18 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 3 out of 5 stars

Tracking didn't exist

Very happy with new phone realne gt8pro 16/512
Bought the phone's from the seller few times in the last few years no problem at all, everything, every time legit ,new and sealed as should be, but an other side shipping and tracking disaster didn't exist at all no updates for 2-3 weeks
3 stars because of shipping,
Shop and phones itself 5

17 March 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, we sincerely regret your feedback and apologize for any inconvenience caused. Customer satisfaction is our priority. Please remember that we are available at our email address: cac@newstri.com to assist you with any issues.
We remain at your service.

Rated 1 out of 5 stars

Payment taken, no phone and no

I placed an order on 03/03/2026 (Order number: P2601555) and paid 399 EUR by bank transfer.
The phone was never delivered. After contacting customer support, I was told that their bank account had been frozen due to suspicious activity and that all payments were rejected.
However, my money has still not been returned.
I was advised by the company to contact my bank regarding the payment. I did so, and my bank confirmed that the transfer was completed correctly from my side and that there were no issues with the payment. According to my bank, the situation now depends entirely on the seller.
When I asked the company for proof that my payment had been rejected or for a clear timeline for the refund, they simply stopped responding to my messages.
At this moment I have paid 399 EUR and received neither the phone nor a refund.
This level of customer service is extremely disappointing and unacceptable. If this situation is not resolved, I will have no choice but to escalate the issue through my bank and report the case to the relevant consumer protection authorities.
I strongly advise potential customers to read the negative reviews carefully before purchasing from this store, as it seems that similar problems have happened to other customers as well.

3 March 2026
Unprompted review
Csmobiles logo

Reply from Csmobiles

Dear customer, we regret your feedback. We have not yet received payment for your order. Could you please send us proof of payment to our email address: cac@newstri.com?

We look forward to your response.

Rated 1 out of 5 stars

I requested to return my order and for…

I requested to return my order and for more than a week they have ignored my emails.

13 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, we regret your feedback. We have confirmed that your order has been delivered. If you experience any issues with your order, please contact us at cac@newstri.com. We remain at your service.

Rated 2 out of 5 stars

Don’t count on the given arrival time

I ordered 2 Apple Watches one as a valentine gift. Arrival was given for Feb 5th to 11th
Arrived at the 16th - not cool.
Customer service was slow to respond and only telling me “ we will make sure it arrives on time “ other than that crickets

16 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, we apologize for any inconvenience this may have caused. We strive to provide the best and fastest service to our customers, although occasional delays may occur. We reiterate our apologies and will do everything possible to prevent such incidents. We hope you will continue to visit our online store.
Have a wonderful day.
We remain at your service.

Rated 5 out of 5 stars

I got my phone not so fast

I got my phone not so fast, but in good condition and for good price. Well done!

6 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority. We wish you a happy day.

Best regards.

Rated 4 out of 5 stars

Too long time of waiting.And weak…

Too long time of waiting.And weak communication with store.

6 February 2026
Csmobiles logo

Reply from Csmobiles

Dear customer, thank you very much for your feedback. Customer satisfaction is our priority.
We work daily to improve and offer you the best service. Have a wonderful day.
Best regards.

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