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CSSBuy Reviews 655

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TrustScore 4 out of 5

4.2

E-commerce service
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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with support always being helpful and resolving issues. The service provided is often described as very good, efficient, and easy to use, with many consumers noting fast shipping and excellent after-sales support. However, some customers also noted issues with customer service, mentioning unresponsiveness, language barriers, or a lack of clarity in explanations. A few other people also felt that shipping prices were high, or that unexpected additional fees were charged without clear explanations, leading to dissatisfaction with the overall cost.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many praising the quick, helpful, and... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as the "best purchasing agent"... See more

Service

Reviewers mention positive feedback about service, highlighting great service, fast support, and successful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping times and good... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers expressing dissatisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

Top Agent I use it since 2 years very good Customer Service Never had a Problem whit customs Inspection or something kg Price is about 11€ to Europe only fees are very high

Company details

  1. E-commerce service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good

Good, i like so much

24 January 2025
Unprompted review
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Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

Good

CssBuy is very good because it is reliable and is always very fast, but the shipping could be fairer, especially for those who have been buying for a long time like me, because there are some very expensive shipping costs.

14 November 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

It´s pretty good

It´s pretty good, fast and very attentive.

13 November 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 1 out of 5 stars

I would rate them negative stars if I…

I would rate them negative stars if I could. After choosing the SAL line from China to Canada, after two months of getting the run around from their agents on where the package is, I see my package is no longer traceable.

6 December 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Dear user, I'm very sad to hear about that! If your package is lost, you are eligible for partial or full compensation! Please contact us on Discord to know more.

Rated 1 out of 5 stars

I requested that my orders be sent

I requested that my orders be sent, one of them was on the 27th of last month and until today it has not been sent. I REQUEST SHIPPING ON TODAY'S DATE OR I WANT MY FULL REFUND INCLUDING PRODUCTS WHICH THE SUPPLIERS DO NOT ACCEPT RETURN.
I don't want to know, this is absurd, all the items are already in the warehouse and they still take 7 days to ship?????
If you disappear with my money or don't send it in two days, you will see the court case you will take.
Now it's explained why everyone stopped using CSSbuy
Parcels id: P241127920600 and P241205535410
I WANT SOLUTION TODAY OR CANCELL EVERYTHING AND REFUND 100% MY MONEY

5 December 2024
Unprompted review

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