CubeSmart Self Storage Reviews 492

These people are straight up crooks! Don’t be late on your bill, lien fee is same amount as your bill. Buy a storage unit anywhere else!

Unless you enjoy your rent for storage going up $50 every 3-4 months, skip this place. I rented a unit in Feb 2023, then 4 months later I get a notification that there will be a $52 increase starting 07/04. When I called to ask why they told me that since I'm "months to month" they have the right to increase as much and as often as they want.

I called for one reason only: to find out whether the online price included taxes and any other charges. I got disconnected the first two times I called. The third time, I had to verbally wrestle the guy to the ground in order to get my questions answered, and in order to get the answers, he wanted all kinds of info from me including my phone no. I objected – at this point I'm just shopping around, not trying to get on 6 more lists for spam – so we theoretically proceeded without him giving him the number. Near the end of the call when he summarized my info in connection with a 24-hr. reservation he'd talked me into, he stated my phone number, which he'd collected from caller ID and which I'd specifically objected to giving him. I protested, and he said he'd need the phone number in order to make the reservation. I said ok and gave him a different number, which was the one I preferred to use for this kind of thing, and asked him to delete the first one, and he assured me he'd done that. Next thing I know, I've got two spammy texts from this company on the phone number that was supposed to have been deleted. I feel downright slimed by this experience; CubeSmart is now OFF the list of places I'd consider renting from.

This place is the best place I have ever had a storage at! Cassidy is always nice and even help me with any problems I have immediately...
I love the security and on site management. I really enjoyed the peace and security I feel having my things there. It is all because of Cassidy!

Being new to renting a storage unit, I was very appreciative of the help I received from Catalina, who works at the #603 CubeSmart facility in Bartlett, IL. She answered all of my questions and was very professional and polite. Every employee should treat their customers like Catalina did.

Four months ago I rented a storage unit at the CubeSmart in Aransas Pass, TX at a rate of $113/mo for the first 4 months. After that the rate was supposed to increase to the normal rate that was 35% higher. Yesterday I received notice that the new rate is $250/mo—135% higher! I called the site manager in Aransas Pass who said it was a corporate decision and nothing could be done. Clearly, CubeSmart is running a bait and switch operation suckering people like me with a low introductory rate then sticking it to us. Do not rent from these unethical slime balls.

I have a unit at 3103 N Decatur Rd Scottsdale, GA 30079. I have been there since they first opened. The facility was fine at first, the Manager Doug at that time was always very nice and helpful. However, after opening it’s become an absolute nightmare. The Management went from nice and helpful to horrible whenever the office is staffed. There has been a 25% rate increases every three months since I moved in. with no access to the restroom when Management is not available (which is 99.9%) of the time. And no trach can or dumpster for the customer’s. failure to repair the front door after months and months of it being broken.
And now the biggest situation ever, someone is smoking Meth, weed and cigarette’s in the storage. One would think with all those hundreds of cameras that are in place it shouldn't be a problem to find out who this person is. I wouldn’t be surprised if the Manager isn't already aware who this person is. So in the event there’s a fire please don’t allow them to make you collect off your insurance. As of April 2023 the Corporate office was made aware of what's going on and as of May 2023 it's still going on.

This company will screw you (& enjoy it) every way they can!

1. Bill pay system is not a good experience. I have 2 units and they don't let me pay 1 x for both and they don't tell me how much I paid when I'm done.
2. I have been complaining about lights out in the hall for over 5 years, the manager at the Buffalo Speedway location in Houston told me they had been repaired when they took over. Yet, when I went to my unit several months later the same lights (one right above my unit) were still out. She lied!!
3. The back gate has not worked for years. People can get in, but you can't get out of the gate, which is a fire hazard if your on the back of the property and there is a fire.
3. They changed the date for the late fee without notification. It used to be on the 10th of the month. I get my Social Security on the 2nd Wed of the month and was told, too bad, so sad for you (this is from corporate). The previous manager (not cubesmart) told me if I my payment was late due to my income date, he would not charge me the late fee.
4. It looks like from their website that they give special prices to military and students, NOT to senior citizens who also need it. They don't seem to care about us.

I have just moved into the new cubesmart in Rock Hill SC. As a nonprofit organization we were searching for a location near our organization. I've read a lot of negative reviews about cubesmart, but I have to say that the GM- Pam made us feel welcomed and safe. She is certainly energetic and is managing a new location with little staff. we can appreciate this as growth and income have to meet.
It is disappointing that cubesmart does not work with the local nonprofit community, we hope that this will change in the future. Being connected with the community that you serve is always a plus. We are giving Pam and cubesmart 4 Stars to start. We will update you our local community as the journey and our relationship grows. Looking forward to it!
Thank you Pamela_ Great job !

CubeSmart a new way to store what you do not use at home, CubeSmart has spaces of different sizes, the largest even to store the furniture of a house. First class service, the secretary is a smart person who guides you from start to finish always with a smile. All lovely and secure, with your password you can enter at any time. I am really happy to use CineSmart. 4109

They charge old customers twice what they charge new customers and they raise rates 20% per year. Don't rent from them!

Cubesmart is a great place. I'm using the Cubesmart on Jefferson the staff are very helpful

Columbus Ohio storage facility. Tracy was wonderful for calling to say I forgot to lock my unit.

For over 3 months the website does not work for my account. They require you to stay on the phone while they attempt to fix their site. After multiple calls and hours of waiting, I finally gave up. They also can't access your account at the corporate support level - so the only value they add is raising rates and taking your money. Go somewhere else! I am...

Zachary location is good, though I had too many things to fit in the promotion lock up. Bit confused about long term prices, hope can sort out soon. Staff is friendly over the phone and face to face.

Thank you Mike at the Brainerd Road cube smart for your excellent customer service and all the help you provided to the Womble family.

Newport, KY location was great. The facility was very clean and dollies were always available for us. I believe Paul was working the day I had left and he was very personable and helpful during this process. I would definitely recommended this location to a friend.

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. They have one job....to protect the belongings in their facility. They failed.

We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly).

So, On Sunday 2/25 when we got into our area, we noticed a pair of our slippers sitting outside of the garage gate to our unit. The lock appeared to still be on the garage door; howevever, when we touched it the entire locking apparatus fell to the floor. We lifted the gate and discovered that we had been robbed!

Someone had entered the secure location, climbed on top of the storage units, looked down through the chicken wire (I guess they liked what they saw in ours), cut through the wire on the top, looked through all of our things and ransacked our possessions, unscrewed the locking apparatus from inside the unit, exited through the garage door, jerry-rigged the lock to LOOK like it was intact and walked out with large, expensive and some irreplaceable items.

To add insult the injury, there was a single staff person on site (there is usually just one person and the only security is doors/gates that require a code). We immediately notified the staff person who was only able to take pictures and give us a brochure to call for insurance. There was no offer for a free temporary space to house our items until a secure location could be found....not even an offer for free boxes to box the items that had been removed from luggage (that was stolen) and strewn about.

We filed a police report, and we will definitely file a claim...which won't cover all that we have lost like personal papers, priceless jewelry, etc. We will also notify the BBB and every outlet that we can find to help others from making the same mistake that we did by using this facility. DO NOT USE THIS FACILITY.

Update, Cubesmart has since relinquished the requirement of signing one doc (my lawyer said it was ok to fill out the others) but now they are requiring me to fly out to the site and be there in person in order to retrieve my brother's belongings even though I have somebody already there in Phoenix able to retrieve them.

My brother left his stuff with Cubesmart but passed away this fall. Cubesmart has been nothing but a nightmare in trying to retrieve his belongings. I highly recommend never leaving your belongings with them. They force you to continue to pay for the storage while retrieving your deceased brother's belongings through litigation.