Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... See more
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... See more
Company replied
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... See more
Company details
Contact info
2.5
Poor
726 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was amazing when I had…
Customer service was amazing when I had to cancel my order. Could not have been more helpful and also answered the phone really quickly every time I called!
9 January 2023
Unprompted review
Reply from Cuckooland
Thank you for your Cuckooland Review. We are so pleased that our passion for providing A+ star customer service reflected in your shopping experience with us and hope that you will give us the opportunity to welcome you back in the future.
Very quick delivery
Very quick delivery, fantastic communication and great product
20 April 2023
Unprompted review
Reply from Cuckooland
Your Review is so wonderful, thank you so much for awarding Cuckooland 5 Stars! We really do treasure each and every one and hope that you will be back to see us again soon.
Reply from Cuckooland
Thank you for your fabulous Cuckooland Review. We love hearing from a happy customer and appreciate you taking the time to share your wonderful feedback with us. Please do come back and see us again soon!
Great Service :)
Replied quickly and answered my question :) brilliant service :)
19 April 2023
Unprompted review
Reply from Cuckooland
Thank you for taking the time to share your lovely Review with us. We are so passionate about providing 5* customer service to our customers. We look forward to welcoming you back to Cuckooland again soon.
All round 5 star experience!
They were great with price, and great customer services. Really recommend!! 5 star all the way!!
14 April 2023
Unprompted review
Reply from Cuckooland
Thank you for your lovely Review. We're thrilled that you were able to find what you were looking for with us along with the best price offer too! We love that you would recommend us and hope to see you back with us again soon!
Triple bunk bed
We had a triple bunk bed delivered but one of the panels were broken, I called customer services and spoke to a lovely lady (Samantha Stirling) she went above and beyond she was amazing. It is now all sorted and my boys are very happy thanks to Samantha. What a lovely lady.
14 April 2023
Unprompted review
Reply from Cuckooland
Thank you for your amazing Review for our wonderful Samantha. We're overjoyed that she helped to make your Cuckooland experience so positive and really appreciate you taking the time to share your kind feedback with us. Please do pop back again soon!
Received are order 3 weeks early and…
Received are order 3 weeks early and all correspondence for the delivery was excellent
The Pergola we order was complete and excellent quality - First class service
17 April 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous 5 star Review. We're thrilled that our customer service team were able to assist you with your delivery. We are sure you're new Pergola looks amazing in its new home! We hope that you come back to see us at Cuckooland again soon.
My son loves his new bed and the…
My son loves his new bed and the customer service is great they booked a Saturday delivery for me as soon as one was available
16 March 2023
Unprompted review
Reply from Cuckooland
WOW, Thank you for your brilliant Review. We are so pleased to read your kind comments about our wonderful customer service team! We so appreciate you taking the time to share your feedback with us and hope that your next visit to Cuckooland is equally is amazing!
Would not recommend
Initially when placing order for a mid sleeper bed & mattress the company wanted to charge delivery for the mattress as it came from a different warehouse, even though website states free delivery over a certain amount. Nothing was done to remove delivery fee so I ordered a mattress from another company. Incorrect items sent & long wait for correct item to be sent out to replace. Customer service advisor full of apologies but didn’t seem genuine & certainly didn’t put any emphasis on fixing issue. The mid sleeper looks great but the pull out desk is very poor quality! My nearly 10year old is unable to move the desk without help from an adult!
13 March 2023
Reply from Cuckooland
We appreciate your feedback and apologise that your experience did not live up to our usual high standard. Upon investigation, we can see that no contact was made with us regarding delivery fees either before or after your purchase. The fees apply to certain post code areas, these are clearly explained within our terms and conditions and we work hard to ensure that customers are provided as much information as possible to enable them to make an informed purchase decision. Customer service is our live blood, we understand exactly how important each and every visitor to our site is and we are passionate about providing A* service. All parties worked hard to resolve the issue experienced and the collection and delivery service was completed as promptly as possible. Again, we apologise for your frustrations and hope that you allow us the opportunity to welcome you back in the future for a more positive experience.
Reply from Cuckooland
Thank you for sharing your Review with us. We love your feedback regarding your Cuckooland experience and are overjoyed that you found your experience worthy of 5 Stars! Please do pop back again soon.
I can highly recommend Cuckooland
I can highly recommend Cuckooland. Outstanding customer service especially from Leah who has been so very helpful and exceeded all expectations. if only every company had a Leah!
11 April 2023
Unprompted review
Reply from Cuckooland
WOW, Thank you for your brilliant Review. We are so pleased to read your kind comments about our wonderful Leah! We so appreciate you taking the time to share your feedback with us and hope that your next visit to Cuckooland is equally is amazing!
Great customer service and high quality…
Great customer service and high quality product range
29 March 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing Review! We're thrilled that you found our service to be worthy of 5 stars and hope that you come back to see us at Cuckooland again soon.
The bed I ordered was disappointing and…
The bed I ordered was disappointing and has broken twice. The first time it broke I got in touch with the company to try and rectify this. Luana couldn't have been more polite or helpful and arranged a new part to be sent out. Unfortunately this has broken again and I do not feel it is worth replacing a second time. Customer service is excellent but the product was bad quality.
7 April 2022
Unprompted review
Reply from Cuckooland
Thank you for sharing your feedback with us. We are sorry to hear that you have encountered a further issue with your bed. The team would absolutely love to assist you further and are available via telephone monday - friday 9:30-5 or alternatively you can contact us via email or live chat.
Great service and good price on a Vox…
Great service and good price on a Vox bed
31 March 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and hope that you love your Vox Bed!
Fantastic customer service
Cuckooland we’re great with my recent order. All items arrived very quickly and in good condition. I had one very slight issue with one of my purchases and they contacted me based on my feedback and sent a replacement within days. It was fantastic customer service. Very fast, friendly and helpful. I’ll definitely use them again and recommend them to friends.
28 March 2023
Unprompted review
Reply from Cuckooland
Thank you for your incredible Review. We're thrilled that Mya was able to assist you with a replacement, we always try out best to resolve any issues that our customers may face and are overjoyed that you were impressed with the service. Please do pop back and see us again soon!
returns not accepted, contradicting website info
I received a damaged parcel and requested to return it and receive a refund as the waiting time is long for a replacement and I ordered another table from different shop.
There have been many emails insisting me to accept the replacement and ignoring my request for return/refund. Website states that returns are accepted, so if you are okay with not having an option to return, go on and use this company.
24 March 2023
Unprompted review
Reply from Cuckooland
We are saddened to receive your feedback as since you contacted us on 20.03, we have been trying to work with you on arranging your return. Firstly, we would like to pass on our sincere apologies again that your order arrived with you in less then perfect condition. We completely understand the disappointment this has caused and our first port of call is always to offer our customers either replacement parts or if required, a full replacement product to resolve an issue. We understand that you would like to proceed with a refund instead and have been in contact to provide the details for collection. Due to the size of the item in question, it is outside of the Royal Mail Returns Specification so this isn't an option on this occasion. As you have stated that you cannot be available within the timeframes that the collection service takes place - Monday to Friday 9am - 5pm - we have enquired as to whether you would like to either donate the product to charity or alternatively, dispose of it. We have not denied your refund request at any opportunity and will continue to support you with a final resolution.
Fizzics draft pour from cuckooland
I ordered a fizzics as a present, my husband was very pleased and it arrived quickly and the service was good.
1 December 2022
Unprompted review
Reply from Cuckooland
Thank you for your glowing 5 Star Cuckooland Review! We're overjoyed that your husband loves his gift and that it arrived with you nice and quickly. We hope that you come back to see us again soon!
Good service
Just a note to say how impressed I was with the Cuckooland experience - the range of products offered was very good (I went for a leather sofa), as was the communications from their service team (Leah West was very helpful throughout the whole process and a pleasure to deal with). Recommended.
10 March 2023
Unprompted review
Reply from Cuckooland
We really appreciate you taking the time to share your kind feedback with us. We agree that Leah is rather wonderful and are thrilled that our passion for service was reflected in your experience. We hope that you will be back to see us at Cuckooland again soon.
Great customer service
Great customer service when initial delivery got mixed up. Very pleased with items.
13 March 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous 5 star Review. We're thrilled that our customer service team were able to assist you with your delivery and hope that you come back to see us at Cuckooland again soon.
Reply from Cuckooland
Thank you for taking the time to share your 5* Review with us. We are so pleased that you are happy with your Cuckooland purchase! We look forward to welcoming you back to Cuckooland again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.