Cuffe & Taylor Reviews 

2,018
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 957 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely helpful staff, smooth organization, and fantastic venue locations that make attending live music concerts truly easy and exceptionally enjoyable. Visitors note that entry processes are fast, security checks are efficient, and the vibrant atmosphere always creates a memorable evening for everyone. However, some people mentioned that limited seating options and excessive standing on hard surfaces made events quite uncomfortable for older attendees. A few other consumers also felt that poor internet connectivity, crowded bars, and occasional difficulties with finding allocated seats created minor inconveniences during their visit.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and well-organised during events. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are exceptional and always ready to help... See more

Location

People report positive experiences with location, highlighting stunning and magical settings. Reviewers... See more

Facilities

Customers had ambiguous experiences with facilities, noting both positive aspects and areas for improvement.... See more

User experience

Customers consistently note ambiguous experiences with user experience, highlighting both highly praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great evening watching James Taylor and his Allstar Band at the Scarborough open air theatre. The atmosphere was excellent and the venue brilliant, helped by it being a lovely summer evening... See more

Company replied

Rated 4 out of 5 stars

The staff at the venue were polite and helpful, the venue it's self is pleasent and easy to get to. Unfortunately the support act was not to my liking and the lead singer had an annoying voice, bo... See more

Company replied

Rated 4 out of 5 stars

Tom Jones was fabulous. The venue is amazing, but let down by certain staff. One female steward refused to let a mother with her young child use the toilets, when all 12 portable toilets were empty. I... See more

Company replied

Rated 4 out of 5 stars

Amazing gig at the pieces hall. However the security entering the venue were less than professional. The woman who was wanding waited for me to put all my belongings back in my pockets before saying ‘... See more

Company replied


Company details

  1. Music Management and Promotion

Written by the company

Live Music promoters, specialising in Promotion, Production and Event Management of Festivals, Stadiums and Theatre shows all over the UK.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,018)

944 reviews in the last 12 months

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Rated 4 out of 5 stars

Amazing gig at the pieces hall

Amazing gig at the pieces hall. However the security entering the venue were less than professional. The woman who was wanding waited for me to put all my belongings back in my pockets before saying ‘I need to wand you’. I explained to her that maybe she should have said that before I put everything back and she became rude and told me to go. My partners wand search consisted of around the neck and nothing else. It was a sad sight to see as I work in the security industry and have to search everyday.

31 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Paul,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We are so pleased to hear you enjoyed the concert!

We’ll make sure your comments are passed on to the relevant team.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 4 out of 5 stars

Fantastic night at Scarborough Open Air…

Fantastic night at Scarborough Open Air Theatre.
Excellent organisation, pleasant & helpful staff with smiling faces 🙂
More toilets needed, especially in the standing areas please 🙏

2 August 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Paul,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed the concert!

We’ll make sure your comments are passed on to the relevant team.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Piece Hall is an amazing venue

Piece Hall is an amazing venue - the acts this year have been amazing and so many more to come - already looking to next year - well done to all involved

10 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Caroline,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

The venue is fantastic

The venue is fantastic. The bands were excellent , especially the Sex Pistols but the choice , or lack of it , of the drinks were terrible. On draught Bud ....yuk and fruit ciders. Come on try harder.

1 August 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Andrew,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Fabulous venue, rain or shine. Love SOAT.👏

Have been to multiple events at this venue. I have never been disappointed with the acts, facilities or security. It's a superb venue where you can get really close to the acts. I've been in all sorts of weather but you just dress accordingly. I just wish they had kept the entrance/exit leading to the sea life centre open, as it's quite difficult getting out after the concert with 8000 people going the same way.

23 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Janette,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Great night

Great night, excellent facilities, efficient and friendly staff all in a fantastic setting.

1 August 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Lisa,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 3 out of 5 stars

Opeth - Halifax Piece Hall

Opeth - Halifax City Hall

Started queuing before the designated door time of 6pm. The first band was scheduled on stage at 6:20pm - we were still, like many others, stuck outside the venue awaiting the usual body and bag search. Even a blind man on a galloping horse could see that in no way was the best part of several thousand people going to get past this bottleneck in 20minutes. Hint - the doors should have been opened at least 45minutes earlier - like many others paid to see the bands not listen to them outside the venue….
As usual the merch queue was a bad joke with the staff moving us around to try and stop the blocking of the overpriced food and drink vans and more importantly the west entrance - over an hour of my life I won’t get back.
The queue for the toilets (thankfully) was short, but for an unknown reason you had to walk around a snaking path of barriers up and down the steepest part of the bank several times to actually traverse a distance of 10m or so… Absolutely bizarre. Take a lesson from passport controls etc and empower your staff to use their brains and cordon and un-cordon the route based on number of people trying to access the facilities?
On a positive, the stage and sound was good, visibility was ok, given the sloping square and the raised areas where those in the know congregated early on.
Venue was excellent, planning and logistics not so.

1 August 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Geth,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Excellent all round

Excellent venue, brilliant staff, good facilities and a superb show. Thank you for another memorable night in Scarbados!

1 August 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Annemieke,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We’ll make sure your comments are passed on to the relevant team.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Great band

Great band
Well organised
Friendly staff
Over priced drinks

31 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Paul,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

The amazing Piece Hall

The Piece Hall is an amazing, one of a kind venue, great bands, well organised with welcoming and friendly staff. Been to several gigs and am already looking forward to next season.

31 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Angus,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

The Streets, Cardiff Castle

Great setting at Cardiff Castle to see the streets performing A Grand Don't Come For Free didn't have long to wait for entry and the staff security were friendly the bar staff were fast in service the food was decent 👌 thoroughly great great night in Cardiff

31 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Conrad,

Thank you for taking the time to share your feedback following your recent visit to Cardiff Castle.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 3 out of 5 stars

Venue is excellent ( despite the…

Venue is excellent ( despite the security being completely over the top). This year the sound hasnt been as good. The vocals are too low in the mix ( not alwsys a bad thing with Gary Neuman!) but the sound was Mushy, like the amps were saturated, so individual instruments couldnt be picked out. Gary was a good watch but played too many of his less catchy, more thematic tracks for me. K's next week so lets hope the sounds sorted!.

31 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Alan,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Amazing

Amazing, but you have to be a fan, if only know 1 or 2 then it's not for you. He is a synth legend as good music shoes that he's moved on from original stuff but he played a great mixture of old and new

31 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear Mr Brennan,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 1 out of 5 stars

Whilst I enjoyed the gig last night…

Whilst I enjoyed the gig last night, the staff (Rubicon) have caused me to leave this review.

I am 6 months pregnant and asked to be able to sit down in the accessible area, I was told there was no seating available but was stood next to the accessible area and plenty of seats were left empty for the entirety of the show.

As I was leaving, I needed to use the toilet, I asked two separate staff members to be able to use the toilet, however, I was refused access. I spoke to a supervisor once I had left the castle and was told that I could either walk back in against the thousands of people barging their way through or use a toilet in a pub across the road. There were people fighting outside of the pub and I was put in a dangerous situation.

Please provide me with contact details for someone with whom I can discuss this.

30 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear BT,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

If there’s anything you’d like to discuss further, please don’t hesitate to get in touch by emailing us here:
https://cuffeandtaylorhelp.zendesk.com/hc/en-gb/requests/new?ticket_form_id=7523357539741

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Tom Grennan Concert

What a superb concert at the Halifax Piece Hall !!

Over the past 2 / 3 years I have been lucky to see a number of artists perform at the HX Piece Hall but I would rate Tom Grennan as being right up there for being one of the best concerts I've seen to date at the Piece Hall. A fabulous performance by Tom and his band / backing singers. A really engaging experience - brilliant !!

Tom Grennan - class act buddy.

26 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Jason,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We are so pleased to hear you enjoyed Tom Grennan!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

The piece hall Halifax.

The location,easy access, security, facilities,staff and most of all Sir Tom Jones.

25 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Diane,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We are so pleased to hear you enjoyed Tom Jones!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Paul Weller At Lincoln Castle

I recently went to a Paul Weller concert at Lincoln Castle and Cuffe & Taylor dealt with my accessibility needs. From ordering tickets for my companion and I to attending the concert everything ran very smoothly. Entrance to the Castle via the box office was brilliant and our space on the viewing platform gave us an excellent view and we could order and receive our food on the platform. The venue and the concert were both excellent ! Lincoln is a beautiful place to visit.

12 June 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Mr Winzor,

Thank you for taking the time to share your feedback following your recent visit to Lincoln Castle.

We are so pleased to hear you enjoyed Paul Weller!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Took my wife to see Teddy Swims as a…

Took my wife to see Teddy Swims as a late Christmas present
Wasn’t sure if I liked him or not
I now absolutely love him
I’ve been converted
Had a fantastic night at a wonderful arena

23 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Richard,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Tom Jones gets better and better the…

Tom Jones gets better and better the older he gets. Brilliant performance, fantastic musicians. The seats were great and the crowd amazing.

26 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Stephen,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Tom Jones!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Fantastic venue

Fantastic venue, staff excellent, efficient.

25 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Christine,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

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