Cult Beauty Reviews 

Love there products, and always buy there advent calendar.
And love there next day delivery

Absolutely unacceptable service from Cult Beauty.

I ordered a Patrick Ta brush, which was lost in delivery.
Cult Beauty sent a replacement — and unbelievably, they lost it AGAIN.
I contacted customer service THREE times requesting a refund.
Despite this, I STILL have not received my money back.
Two failed deliveries. Three contacts with customer service.
No brush. No refund.
I paid for a product I never received and now have to chase them for my own money.
For such a well-known retailer, this level of service is shocking and unacceptable.
I would strongly advise customers to think twice before ordering from Cult Beauty.
I will update this review if and when they finally refund me.

Very happy with communication and delivery times.

I am honestly extremely disappointed with Cult Beauty and the way my recent order has been handled.

When my parcel arrived, two products were open and two products were completely missing from the packaging, while another product was damaged. I contacted Cult Beauty immediately because I was concerned about the condition of the parcel. I was asked by your customer service colleague to open and check the products, which is when I discovered that two were missing and another was damaged.

I provided photographs of everything requested, so Cult Beauty already has clear evidence of the condition of the parcel and products.

I was initially told that I would receive a refund for the two missing products, and I was also told the damaged item would be investigated. I was then told that a replacement would be sent. Despite this, I am now being made to chase this and repeatedly explain the same situation.

This is incredibly frustrating. I should not have to keep contacting customer service to receive a refund for products that were never even included in my parcel.

I have also had to deal with the added stress and anxiety of having money tied up while waiting for a resolution. I have been completely reasonable throughout this situation and have supplied everything Cult Beauty has asked for, including photographs.

For a company of this size, I expected much better. Mistakes can happen with deliveries, but how a company handles the problem afterwards is what matters, and unfortunately Cult Beauty have made this unnecessarily difficult.

I am extremely disappointed and have genuinely lost confidence in ordering from Cult Beauty again. I simply expect the refunds I was promised for the two missing products to be processed without any further unnecessary delays.

Cult Beauty — please take responsibility and resolve this properly.

I love Cult Beauty! My absolute go to for skincare and make up. Always good deals and quick delivery

I had an issue with a previous order and gave one star for the way that my complaint was originally handled. Natalia stepped in and sorted the issue out quickly for me, which I was really grateful for. I have since ordered again without any issue, thanks

Cult Beauty delivery charge is gone extremely expensive for Ireland. Standard costs €10! Even with some of their products 15% or 20% off, the delivery cost brings the price back up. Thus, not really a sale. I have noticed that a few products that are marked higher than RRP. I have joined their loyalty system for years and I’m at the top but it feels like a kick in the teeth as there’s no perks to it anymore. It’s also ridiculous how you only get 14 days to spend your birthday credit, you spend all year spending the money to stay at the gold status but only get 14 days to use your birthday credit. I will not be ordering anymore until I see changes in the cost of delivery and pricing.

Always great experience shopping with cult beauty. So much choice of brands and products I love. Never have to wait long for delivery. Cult beauty is my go to!

Great experience with Cult Beauty. The Kayali fragrance I ordered for my wife arrived quickly and was very well packaged. Everything was secure and arrived in perfect condition. Very happy with the service and would definitely order again.

£245 Advent calendar came damaged - splitting in the middle, folded corners, it was battered so I contacted customer service and agreed on a £5 “good will gesture” because I don’t want the hassle. Customer service then replies with asking for a trustpilot review before even sorting out my issue. I’m very disappointed. I liked Cult Beauty and this was my first time contacting customer service as I have not had a problem before and it’s been a disappointing experience.

I never recive my order and not refund back😒

There was a delay in the delivery however the communication from Cult Beauty and Evri was fantastic. Would not put me off using again 😊

Ordered Monday had delivery upgraded to next day delivery excellent online retailer highly recommend

Great product,service and delivery at a great price. Will undoubtedly reorder through Cult Beauty

Quick delivery and beautifully packaged! Thank you!

Product arrived much quicker than I thought as Cult Beauty upgraded my delivery which was a nice surprise.

Received what I bought - in rapid time! will use again. Not wearing myself, thus can not comment on actual product.

Really disappointed with how Cult Beauty have handled an issue with my advent calendar.

The calendar arrived with multiple items missing, with the missing products having a total value of £149. Despite the individual products being in stock and available to purchase, Cult Beauty offered me just £32 and expected me to return the entire calendar — leaving me at risk of losing the calendar altogether if it subsequently went out of stock.

I tried to resolve this directly with Cult Beauty and also raised a dispute with my card provider, but unfortunately the card provider sided with Cult Beauty.

I have therefore had no option but to take the matter to the Small Claims Court to try to recover the £149 value of the missing items.

I’m sharing this so other customers are aware of my experience. I expected a company of this size to resolve a straightforward issue where items I had paid for simply weren’t included in my order. Instead, I have had to take the matter further just to seek a fair resolution.

Order number 779870475