Cult Pens Reviews 

92,121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of quality stationery items, rare specialty products, and beautiful custom inks available on the official website. People also love the incredibly secure packaging, which ensures fragile items arrive safely and intact, always accompanied by delightful little sweet treats. Though some reviewers experienced occasional delivery delays or minor order discrepancies, most international buyers still found the overall purchasing process smooth and efficient. Consumers consistently appreciate the highly helpful support team, prompt responses, and the dependable handling of all their favorite art supplies and fountain pens.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the extensive selection and great... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent reliability and efficiency across... See more

Order

Consumers find order to be positive, highlighting a smooth purchasing process and prompt delivery times.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the range of stationery and items consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was packaged super well, so the inks i ordered made it across the pond safely! This is one of the only places I could find that had Robert Oster's Silent Nite in stock and I'm so glad I did... See more

Company replied

Rated 5 out of 5 stars

Packaging was very secure. There was zero chances of any bottles breaking during shipping (bubble wrapped) and packing peanuts to keep things from rattlong. No surprise import duties and the package t... See more

Company replied

Rated 5 out of 5 stars

Amazing place to browse for amusement & personal presents. High-quality pens from Japan to Germany & many other products nominated for the Japan Stationery Award are available on their website. A spec... See more

Company replied

Rated 5 out of 5 stars

I’ve used Cult Pens before and ordered the newest set of pencils (Polychromos) that were selling fast and not even yet available in many other outlets. The price was good and after a short wait of a w... See more

Company replied



Company details

  1. #4 of 35 best companies in Stationery shop
  2. #4 of 29 best companies in Art supply shop
  3. #6 of 36 best companies in Office supplies shop

About Cult Pens

Written by the company

Cult Pens is the leading website in the UK for pens, pencils and refills. We have an unrivalled range of over 37,000 products in stock from over 100 of the world's finest writing and drawing brands. We process your orders promptly, offer comprehensive pre-sales and after-sales service and answer any and all questions by phone or email, no matter how odd!

We're recommended by Customer Services departments at Pilot Pen, Uni-ball, Pentel, Zebra, Staedtler, Stabilo and Faber-Castell.

We sell every conceivable type of pen from 50p to over £2000; from office pens to art pens; from industrial markers to collectors' fountain pens.

We don't make you buy whole packs of pens; we have no minimum order; UK delivery is free if you spend £100 or more, with free worldwide delivery on larger orders; and we're just as happy to sell you a couple of pens to use at home or 10,000 pens for your business.

Cult Pens

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

92k reviews

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4.9

All reviews

(92,121)

3,553 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear and precise website

Clear and precise website. Ordering is simple delivery is excellent and products always first class

28 July 2026
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Reply from Cult Pens

We're so pleased to hear that you found our website clear and precise, and that your ordering experience was simple with excellent delivery and first-class products!

Rated 5 out of 5 stars

The selection of items available is…

The selection of items available is impressive and was able to buy everything I needed in one place. The prices are competitive and it felt great supporting a business and not Amazon.
I will shop here again.

30 July 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you found our selection impressive and our prices competitive! It's wonderful to know you were able to find everything you needed and that you'll shop with us again.

Rated 3 out of 5 stars

Faulty pen delivered quickly but poorly packaged

A very quick delivery of the initial order was excellent although the packaging was not. The Jiffy bag was not sealed very well and had ripped open as there was too much empty space, the bag should have been folded and taped to prevent this. Luckily all the items were still inside.

Sadly, the Lamy Dialog 3 pen was defective - when extended, the nib is 60+ degrees out of alignment with the clip. Despite trawling the internet I could not find any method of adjusting this. As the nib unit alignment is set at the factory I suspect that the nib unit has at some point been swapped from another pen.

After contacting the customer service team I returned the pen over a week ago and await a replacement or further contact.

I understand they are very busy and short-staffed so am being patient but may buy a replacement elsewhere and cancel this purchase

30 July 2026
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Reply from Cult Pens

Hi, sorry to see your review, I can see we replied to you the day the pen arrived back with us but haven;t had a reply yet, so I guess you didn't receive the email, I'll call you now,

Rated 5 out of 5 stars

I wanted some refills for my space pen

I wanted some refills for my space pen, I like a specific colour which is green. Got to admit didn’t realise the green I have has actually changed colour by the manufacturer to a lot lighter green. But I must say cult pens I will definitely order from again. The delivery was extremely fast, everything was packaged well and I love the extra bonus of some love hearts. Also what a brilliant idea to add a smiley face paperclip to the invoice. A company who cares. Thanks so much

13 August 2026
Unprompted review
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Reply from Cult Pens

We're so happy to hear you had such a positive experience with us! We appreciate you noticing the little touches we add to our packaging. It's interesting to hear about the change in the green ink; manufacturers do sometimes adjust their shades. We're delighted that our fast delivery and careful packaging met your expectations. Thank you for your kind words; we truly value your feedback and look forward to your next order!

Rated 5 out of 5 stars

Super items

Super items, excellent choice and good prices.
Great despatch time too.
Thank you.

30 July 2026
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Reply from Cult Pens

We're so pleased to hear you found our items to be super, with an excellent choice and good prices. We also appreciate your kind words about our despatch time. Thank you!

Rated 5 out of 5 stars

The refill was perfect and for a very…

The refill was perfect and for a very reasonable price. The parcel arrived on time. Very happy with my purchase ❤️

29 July 2026
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Reply from Cult Pens

We're so happy to hear that your refill was perfect and arrived on time at a very reasonable price. We appreciate your kind words!

Rated 5 out of 5 stars

Fanastic pricing

Fanastic pricing, easy to navigate website, and fast shipping! Highly recommend. Shoppping has always been a great experience.

27 July 2026
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Reply from Cult Pens

We're so happy to hear you've consistently had a great shopping experience with us! We appreciate your kind words about our pricing, website, and fast shipping.

Rated 5 out of 5 stars

The prices are very fair

The prices are very fair, shipping was a fair price and shipping was fast considering it came from overseas

29 July 2026
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Reply from Cult Pens

We're so glad to hear you found our prices fair and that the shipping was fast, especially coming from overseas! Thank you for your positive feedback.

Rated 5 out of 5 stars

Cult Pens is always my first choice

I always use Cult Pens for specialist pens and stationery. Had to do an exchange this time around and customer service was excellent as usual. An easy recommendation 👍👍

28 July 2026
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Reply from Cult Pens

We're so pleased to hear that you consistently choose us for your specialist pens and stationery! It's wonderful to know that our customer service was excellent when you needed an exchange. Thank you for your easy recommendation!

Rated 5 out of 5 stars

Cult Pens - Where Have You Been All My Life?

The. Best. EVERYTHING. Selection, Price, Shopping experience, tracking system, shipping system, packing......... I've recommended you to everyone on Reddit!

28 July 2026
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Reply from Cult Pens

We are so happy to hear you enjoyed your experience with us! We truly appreciate you recommending us to others. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Perfect Order & Packing

This was my 2nd order from Cult Pens ,, I'm a huge fan of Faber Castell Polychromos pencils but they are not cheap,, i ordered some open stock pencils of my 120 set that needed replacements & they were packaged so well & all arrived in perfect condition that gave me the confidence to order the new set of 20 new colours,, these were a treat after having knee replacement & they cane in absolutely perfect condition again .
I've definitely found my new reliable pencil supplier & I will certainly check what other art supplies I can get from them as well.
Highly recommend using Cult Pens for all your loved & valuable pencils.
Thank you guys xxx

29 July 2026
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Reply from Cult Pens

We are so happy to hear that your Faber-Castell Polychromos pencils arrived in perfect condition, especially after your knee replacement! It's wonderful to know that our careful packaging gave you the confidence to order more. We appreciate you trusting us as your reliable pencil supplier and look forward to helping you with other art supplies. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Arrived when stated and in a package…

Arrived when stated and in a package that was discreet as it was a present

29 July 2026
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Reply from Cult Pens

We're so glad to hear your gift arrived promptly and discreetly! We appreciate your positive feedback.

Rated 5 out of 5 stars

Recurring customer from overseas :)

It’s my second time ordering from Cult pens due to their fabulous catalog and customer service. My shipments were overseas and arrived on time, in perfect conditions with tracking during all the journey.

29 July 2026
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Reply from Cult Pens

We are so pleased to hear that your overseas shipments arrived on time and in perfect condition! It's wonderful to know you appreciate our catalog and customer service. Thank you for your continued support!

Rated 5 out of 5 stars

I love this company

I love this company! Their website is so user friendly and they have a great choice of artist materials at reasonable prices. Great communication and delivery is always quick.

22 July 2026
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Reply from Cult Pens

We are so happy to hear you love our company and find our website user-friendly! We always strive to offer a great choice of materials at reasonable prices, and we're glad our communication and quick delivery are appreciated.

Rated 5 out of 5 stars

Wonderful!

I had Wonderful experience buying from
Cult Pens! Great costumer service and quick delivery.

29 July 2026
Cult Pens logo

Reply from Cult Pens

We are so happy to hear that you had a wonderful experience with us, appreciating our customer service and quick delivery. Thank you for your kind words!

Rated 5 out of 5 stars

Great customer service

Great customer service, unfortunately I had an issue with my parcel but this was sorted really quickly by Emma and the team were really friendly, which was much appreciated as it was a gift. Would definitely reorder from them again, fantastic range of stock as well!

29 July 2026
Cult Pens logo

Reply from Cult Pens

We're so pleased to hear that our team was able to quickly resolve the issue with your parcel, especially since it was a gift. We appreciate your kind words about our friendly service and fantastic range of stock!

Rated 5 out of 5 stars

Great company

Ordering was easy and it arrived quickly. Loved the personal touches too. Will definitely be ordering again

28 July 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear that your ordering experience was easy and that your items arrived quickly! We truly appreciate your kind words about the personal touches. We look forward to your next order!

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