Cunard Line Reviews 3,501

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, high-quality holidays, and the outstanding staff who are described as professional, attentive, and friendly. Many people highlight the superb quality of food and the overall elegance of the ships, making them feel special and well-cared for. However, some customers expressed dissatisfaction with specific aspects, such as the entertainment not always meeting expectations or issues with particular ship itineraries. A few also mentioned concerns regarding the company's tipping policy and the atmosphere in certain areas like the casino.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the exceptional service,... See more

Holidays

People report positive experiences with holidays, often describing them as wonderful, memorable, and amazing.... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent food, with many choices and... See more

Location

Customers had positive experiences with location, highlighting outstanding itineraries with stops in various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole trip was epitomised by a waiter - Cyril - in the main dining room. He WAS Cunard : courteous, efficient, warm, nothing too much trouble. Entertainment generally excellent, quality of food su... See more

Rated 5 out of 5 stars

Just returned from QM2 7 day Norway. Wonderful cruise. Ship magnificent. The service around the entire ship was outstanding and is why I won’t consider sailing with any other cruise line. I wasn’t... See more

Rated 5 out of 5 stars

The QM2 is not the newest ship in the fleet, but she is definitely understated elegance. The crew and staff are extremely proud of their ship and do everything they can to make passengers feel at home... See more

Rated 5 out of 5 stars

Have just returned from a cruise on Queen Mary 2. We had a great time and felt well looked after by staff who were polite and helpful. There are parts of the ship that could do with a bit of updating... See more


Company details

  1. Cruise line company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent medical treatment on Queen Victoria

We were on Queen Victoria on a Southampton round trip on Europe. I developed shortness of breath and had to call the Medical Centre. I went down to them and within minutes I was put on oxygen and my signs were being monitored. I was given an X-Ray which showed fluid surrounding the lungs. I was put on two antibiotics all within the hour. The ship's doctor decided to drain the fluid which was done. I spent the next few days before arriving back in Southampton either back in my cabin or my own room in the Centre. All of the staff were very professional, competent and friendly; I couldn't have asked for more. Even after arriving back in the UK I was called by Cunard's short team to check all was OK.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My second time with Cunard and it wowed…

My second time with Cunard and it wowed me as much as the first time. This time I did ten nights, my first was seven nights.
The staff are wonderful, every member of staff makes you feel special without it being stuffy and too posh. The gala nights are a chance to dress up to the nines if you want to, but there is no pressure to join in. The food is fabulous in all areas and you could easily put on a stone if you were not careful.So relaxing and will definitely be sailing with them again, but next time it will probably be for three weeks.

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Cunards passengers the best

We have been on many ships with different lines the thing that made this holiday special were the other guests on board we spoke and dined with many people and they were all charming and interesting company

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Just returned for our 45 nights on…

Just returned for our 45 nights on board the Queen Anne. The staff are outstanding nothing was too much trouble for them. Dennis our Cabin Steward made sure our room was clean and we had fresh towels everyday!
Our room was superb! This is the first time we have had a balcony and what a surprise it was. Not only did we have a great room but, the balcony was the icing on the cake. It was huge with sunbeds as well as chairs. An ideal place to watch the Panama Canal what an experience and Ideal for the that pre-drinks before dinner. The food was excellent. My only negative was they have modernised the ship to encourage younger clients but, mostly, the passengers on board were our age (70+) so, no recorded music which was a shame. The band did their best but, couldn’t dance to them. Two duo groups, Flav and Mary, excellent and Duo Panache who were good. We mainly danced when we were in port on our own, thank goodness we took our own music! Never would I go into Miami again! The boarder control only sent 4 officers which meant we didn’t get off until midday, four hours late! It marred the whole day as we didn’t have time to do anything! But, apart from those problems I can say, overall, I can say that Cunards Staff in every area, were excellent and the ship was kept extremely clean and tidy. Go to Bright Lights’ a group of actors and singers which will blow your mind, loved it.

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Staff amazing

Staff amazing
Service amazing
Holiday great fun
Food not very good especially for vegetarians.
Champagne has gone to 125ml from 200mls a glass probably the same price!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

First time on cunard

First time on cunard. Usually celeb or princess. Let me get this down first Cunard can COOK some dishes were memorable.The soup chef could have come home with me. It's very very clean, its very very well appointed . Staff are all very good.overall its a comfy ship, flows well, easy living. Some classical stuff, which wasn't our cup of tea. But entertainment ok. Everyone of the staff were approachable.always a sun bed. Always a towel or blanket.always chilled water.No visible scuff marks or smeared glass, carpets stain free. Bathrobes not towelling, bath towel a bit short,whereas celebs are a wrap round job. Overall a good experience,no rough edges,details are finite. If they have a problem, its dealt with.would go with them again.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Second time on Queen Mary 2

Second time on Queen Mary 2. Such a treat to be on the world's only ocean liner. No sea sickness pills required. Loved the Transatlantic 2 years ago so tried the last leg of the world voyage from Cape Town to Southampton. Completely different experience based on the clientele but staff, food and service excellent as ever. So good to be able to still use a ship as a means of transport and it to be the finale to an independent land based holiday. Beats flying anytime.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Have just returned from a cruise on…

Have just returned from a cruise on Queen Mary 2. We had a great time and felt well looked after by staff who were polite and helpful. There are parts of the ship that could do with a bit of updating, but the decor in most parts is elegant and stylish. Another bonus is that the ship is incredibly stable in even heavy seas - you forget that you are at sea as the ship just cuts through the waves with negligible pitch and roll.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole trip was epitomised by a…

The whole trip was epitomised by a waiter - Cyril - in the main dining room. He WAS Cunard : courteous, efficient, warm, nothing too much trouble. Entertainment generally excellent, quality of food superb, room ideal for the journey. Mixed feelings about shore experiences. Trip to see the workings of the kitchen, bridge etc a MUST to fully appreciate the effort that goes into making the voyage a success. On balance though, well done Cunard and well done Cyril!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Queen Victoria - amazing Ballroom Dancing!

We’ve just returned from a 2 week cruise on Queen Victoria. It was absolutely fantastic.
We enjoy the formal gala nights and dressing up for these. The ballroom dancing was excellent and want to give a special mention to Zhenia Dmytrenko and Mery Lenz who exceeded all expectations.
Their dance tuition and show dances were exceptional and they danced with guests every evening in the hosted dance sessions in the Queens Room, making our experience truly memorable.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant theatre productions

We enjoyed a very good holiday on board the Queen Victoria. The staff and crew worked very hard and made us feel welcome and at home. We enjoyed the excellent food in the Verandah restaurant. All other evenings we dined in the Britannia restaurant (open dining) which was very enjoyable. Two very good sommeliers there, but all of the staff worked very hard and were attentive. Our favourite bar was The Chart room where Peter and his colleagues waited on us. We enjoyed some fun banter with them ( though they were always professional) and they helped make our holiday fun.
Our room (with balcony) was very comfortable and we slept well. Our cabin steward Jose was very helpful and extremely hardworking.
The singers and dancers on board were great and the production on our last night was worthy of the West End. They and the musicians were brilliant.
The good service we received on board made for a happy and relaxing holiday.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

My recent cruise on Queen Victoria to…

My recent cruise on Queen Victoria to the Canary Islands (April 2026) was great, all the ports were easily accessible to either do your own thing or as excursions, we choose the 'Fire Mountain ' trip on Lanzarote, the guide was hilarious and it was one of the best excursions I've done on any cruise.

As we have come to expect with Cunard we had a lovely holiday and I look forward to my next cruise on Queen Mary 2 later on in the year and any future cruises with Cunard.

We are yet to have the pleasure of cruising on the Queen Elizabeth but love all the other Queens especially Queen Mary 2.

Yes, the older ships may be a little worn around the edges but what do you expect after completing thousands of miles at sea! The lovely Queens feel like a home from home.

I know cruising is not for everyone but if you love starting your holiday from arriving at the port terminal, yes it was about a 15 minutes transition from the car park to the lovely Queen Victoria! Relaxing, eating lovely food 24 hours a day! Visiting great destination in style, the occasional ships horn (more please!), the most lovely crew were nothing is too much trouble to sort..then cruising might be for you.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful treatment of loyal customers

We sailed in December 2025 on Queen Anne from Southampton to the Canaries and back.
The ship sailed with defective stabilisers which made loud hydraulic grinding noises and bangs throughout. The rocking and rolling in calm seas was dreadful.
The Captain cut the cruise short by sailing back to Southampton early, missing the last port out completely.
No compensation was offered to the unfortunate passengers who paid for something better than a broken ship, budget food and dreary entertainment (if you like quizzes you'd be happy).

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look