Curious Tea Reviews 36

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I joined the Discovery subscription for monthly teas - strongly recommended for anyone interested in branching out and trying different teas. Everything is extremely high quality and many teas can't b... See more

Rated 5 out of 5 stars

Happy to be ordering from Curious tea. They have an exceptional choice of premium chinese teas, you can tell it was selected with lots of care and expertise. They always compliment the order with a ge... See more

Rated 5 out of 5 stars

Outstanding tea, beautifully packaged and quickly delivered! We can't recommend this company enough - they've spoiled us for pretty much any other tea. In terms of quality, there are worlds betwe... See more

Rated 5 out of 5 stars

Brilliant company with wonderful teas. Shipping cost and time are always great, plus the free sample is super appreciated and enables me to try more teas. They are my 'go-to' tea importer to buy from... See more

Company details

  1. Tea Shop

Written by the company

Buy gourmet loose tea in pouches or receive two carefully chosen highest quality teas every month with our tea club. A great tea lover's gift!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Super-fast delivery

Super-fast delivery, highly recommended, keeps customer informed on order status. Haven't tried product yet as for my daughters Christmas, but so far all good.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Wow I bought some white tea from…

Wow I bought some white tea from another dealer and the tea was black, horrible and not what I accepted. I needed to lower caffeine tea for my kombucha. I bought some white tea from these guys, OMG I have fell in love with tea again. I never ever drink tea but this tea is gorgeous, almost too good to use for kombucha but I know it will make my home free taste amazing. Due to how good this tea is I will definitely buy from this company again. The other company after 7 emails, bad trust pilot review and a phone call never ever got back to me. Shame as Happy Kombucha have a fairly good reputation but I won’t be buying tea from them ever again.

22 October 2022
Unprompted review
Curious Tea logo

Reply from Curious Tea

Hi Jonathan

Many thanks for leaving your review and really glad that you are enjoying our white tea! Hope the silver needles work well for your kombucha 😊

All the best

Alex

Rated 5 out of 5 stars

Beautiful packaging

Beautiful packaging, this would be perfect for a gift! I cannot wait to try the free samples I got, too. Super happy with my purchase and will definitely buy again.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

The best tea in the UK!

An excellent company! I have been buying my tea from Alex at Curious Tea for several years and the service has always been perfect! If you want the best selection of loose tea in the UK at great prices, give Curious Tea a try…

24 May 2022
Unprompted review
Rated 5 out of 5 stars

It is our first time of purchasing with…

It is our first time of purchasing with Curious teas. Delivery was brilliant, well packed with a lovely hand written note (it’s lovely to have a personal touch) along side a free sample to try also 😊. This is our first time of trying this tea so we are excited to try it.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Fanteastic

Delighted with my first order (which was delivered very quickly). Delicious teas, nicely presented in letterbox-friendly packaging. The free sample was well-chosen and the handwritten note a nice touch. I shall definitely be buying more from them.

3 February 2021
Unprompted review
Rated 5 out of 5 stars

Quality tea, super fast shipping!

I am so glad I've found this Curious Tea. The shop owner seems know the tea very well! I am a massive tea fan and I've ordered about 7 different tea so far from their site and none dissapointed me.

I've also received some sample gift. The samples are like the recommendations based on my choices, and I have to say, I even prefer their recommendation than my own purchse!

If you love quality tea, this is your place :)

28 December 2020
Unprompted review
Curious Tea logo

Reply from Curious Tea

Dear Lili

Thank you for leaving your review. Glad to hear that we were able to meet your expectations and our recommendations were to your taste!

Best wishes

Alex

Rated 5 out of 5 stars

Absolutely Tea-rrific.

I actually chanced upon their business name beside Whittard of Chelsea when I was searching for Oolong and Green teas online.

Their price is reasonable and the quality of their range of teas is superb. On their website, each type of tea is described in fine detail, including how it tastes. Although taste is subjective, I do find their description to be pretty accurate.

Included in your order is a handwritten note by Alex (the owner) which I found it to be a nice touch of customer care and service.

Your order usually arrives in 3-4 working days (1st class post, UK); Mine have always come in good condition and it always feels like opening a birthday present lol.

Thanks Curious Tea for your products. You've definitely won yourself a loyal customer.

Shaun

9 December 2020
Unprompted review
Curious Tea logo

Reply from Curious Tea

Dear Shaun

Thank you so much for leaving a detailed review. Glad to know that you happy with our range of teas and service!

Best wishes

Alex

Rated 1 out of 5 stars

I ordered Dan Cong Huang Zhi Xiang tea…

I ordered Dan Cong Huang Zhi Xiang tea which this company describes as orange blossom aroma and taste with a smooth sweet and buttery notes.
I have purchased this tea from a company that buys it from China - and it tastes exactly like it should.
This tea from Curious Tea tastes like cigarette ash.
Horrible tea - I would never order from them again.

13 November 2020
Unprompted review
Curious Tea logo

Reply from Curious Tea

Dear Suzanne

Thank you for leaving your review. We were very sad to receive your original email in which you demanded a refund and aggressively threatened immediate bad reviews simply because you did not like the only tea that you purchased from us. You did not explain in detail your problem, only that the tea is bitter.

Taste is always subjective. We do our best to describe the teas as accurately as possible however the results will always differ depending on brewing parameters, brewing equipment and water that you use. That is why we offer 10g sample packs of all of our teas.

We offered to engage with you to help with brewing parameters as Dan Cong teas can be notoriously difficult to brew. However you refused to engage with us, instead demanding a full refund and starting a chargeback claim. Unfortunately we cannot help you as you are unable to tell us how you are brewing this tea and what equipment you are using, something that will profoundly affect the taste.

You mention another company 'that buys tea from China'. If you are implying that somehow this tea is not from China, this is factually incorrect. You did not question the origin or the quality of the tea in your emails, only the taste that was not to your liking. It does appear from your emails that your experience of Dan Cong is limited to only one tea from one vendor.

We always want our customers to be happy but we will also not entertain individuals that engage in the practice of purchasing goods and then expecting to have them for free just because they claim that they did not like them. The tone of your emails, threats of bad publicity and unwillingness to engage with us clearly indicates that this is the case.

Finally you do not mention that your order came with a personal handwritten note to you as well as a free sample. As is our policy, you are welcome to return any unopened packets to us for a refund.

Kind regards

Alex (Owner) @ Curious Tea

Rated 5 out of 5 stars

Excellent customer experience

I am very happy! First time ordering with them and on a bit of a whim and couldn't be happier. Delivery was extremely quick (ordered yesterday afternoon and arrived today!), everything was packaged beautifully (loved the touch of the green textured paper and ESPECIALLY the information stickers on the packets, they are well done and very useful; from brewing times and how often they can be re-brewed etc). Have yet to taste the teas but from looking and smelling them, clearly a good quality tea (wonderful aromas). Lovely to have received a little note also, just a really good experience all round with them. Thank you very very much and will definitely be re-ordering! Would 100% recommend.

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Authentic teas, great quality

Authentic teas, superb quality and beautiful packaging! I like their tissue wrapping paper so much, I actually keep it on the teas. Makes me smile every time I see it. Thank you!

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding tea, great service

Outstanding tea, beautifully packaged and quickly delivered!

We can't recommend this company enough - they've spoiled us for pretty much any other tea. In terms of quality, there are worlds between this company and even premium teas from other companies (e.g. Twinings).

We would recommend starting with a tea subscription; we've discovered some wonderful teas along the way. The price might put you off, but for the price of a decent bottle of wine/month, you get outstanding tea that lasts a very long time.

28 April 2018
Unprompted review

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