Currys PC World IE Reviews 

Never restocks anything

I purchased a Hisense oven from Currys in September 2025. In May 2026, less than a year later, the internal glass shattered during normal preheating, leaving the appliance unsafe and unusable.

What followed was one of the most frustrating customer service experiences I have had.

I first reported the issue to Currys on 14 May 2026. The oven was eventually treated as a product investigation/safety issue, and Hisense later confirmed that the required repair part was unavailable, issuing an uplift/exchange authority number. However, getting to that point involved weeks of chasing, repeated calls, missed promised callbacks, conflicting information, and a complete lack of clear ownership.

At various stages I was passed through call systems, routed incorrectly, cut off after long hold times, asked for information already provided, and promised contact within 24 to 48 hours that did not happen. At one point Currys’ records even showed that the damaged oven had already been collected, when it was still sitting in my home.

A formal complaint was sent on 2 July. The response I received appeared disconnected from the case and simply asked again for basic details, even though the complaint email already contained the relevant case number, uplift number, replacement product code, and order details.

The replacement Indesit oven was finally delivered on Friday 10 July 2026. The delivery driver and assistant were excellent, very helpful and pleasant, and I have no criticism of them whatsoever. I would also specifically mention DF from the Product Investigation Team, who was extremely helpful once he became involved.

However, the wider Currys process was extremely poor. This was a relatively new appliance that failed in a serious and potentially dangerous way, yet it took almost two months from my first email to reach delivery of a replacement. The amount of time, chasing and persistence required from me was completely unreasonable.

Credit to the few individuals who helped, but as an overall customer service experience, this was deeply disappointing.

I ordered a fridge freezer paid for delivery and recycle ♻️ the old one , unfortunately on the delivery day I was at work no phone call on the day nothing. My house has two flats A and B with shared entrance, my neighbour at flat A her son open the door for the delivery guys, what they done is unbelievable they dumped the huge fridge freezer in the tiny corridor making my disabled neighbour prisoner in her own home. When I tried to call customer service they couldn’t solve the problem I have been on the phone more the ten times they can’t find a solution to a simple problem they send me to the store where I bought the fridge freezer, can’t solve the problem too. They keep asking me to find another person and pay myself then they will reimburse me. How come if paid for service already? But what I am worried is my disabled neighbour she can’t get out, also the fridge is right now a fire hazard for me my kids and specially my disabled neighbour. They gave me 15 days for them to collect the fridge freezer. The question now how is this big company they putting their customers safety last? I fill bad for my disabled neighbour that she has to be as a prisoner in her own home ? Please do not trust Curry’s customer service or they services, they are poor when comes to the customer service. Never will use them again. Delivered on Monday July 6th, they booked me for collection on July 17th. Right now I am helping my neighbour from her window, that’s not fare for her

I visited the Plymouth store in Marsh Mills to purchase a computer. We were helped by a very nice assistant called Nova who gave some good advice. On her recommendation I was going to purchase a computer for £388. We applied for credit with Creation which came back as approved(max of £700). So we had 6 months to pay with incurring interest. However Nova then said there was a technical glitch with the system and the transaction was showing as pending with Creation. She said we could either pay a small deposit and take the laptop today or to wait 24 to 48 hours and the system should correct itself. She also put a referral to the IT people at Currys and was hopeful they could correct the issue. However the issue persisted for 5 days with no contact from the store. We decided to go in and spoke to a guy on customer services who said a similar thing happened to him on the day we initially came in. No apologies or using his initiative to apologise and try and help us. He said he would cancel the transaction from their end. I use to think Currys was a decent place to go if you wanted to purchase a PC. I won't be making that mistake again.

Bought a fridge crack appeared in fridge and now causing an electrical fault.
Fridge is just 5 month old and currys refused to replace or accept the warranty.
Avoid currys .

I visited and bought many products from that store before, but it was the store assistant 26 Glansina who made the experience memorable.

She was very helpful and she went the extra mile to make sure everything I needed was taken care of because I was buying products from other department as well.

Horrendous customer service. Ordered an item (iPad air) on 13 June 2026 for my counselling business and still haven’t received it. Have been into the store about 3 times with no luck. It’s a 30 mins trip in and a 30 mins trip back out again to where I live. Rang customer service, they couldn’t help me as I have no order number on the original purchase despite having all my receipts retained. So they couldn’t help me. Have been given ZERO explanation regarding the delay. Fobbed off every time with staff that just do not care. Just ‘oh if you didn’t get a phone call it’s not in’, ‘I dunno where it is, sorry’. A lovely manager helped me on 01 July. Said there was no reason for the delay, item was reordered. Offered me €39 in compensation. And yet today is I still have ZERO communication about it. Was told it would be in today (08july). I have emailed customer service twice (see case reference 08908635). No response back. It’s a shambles. You should be ashamed of your lack of customer support. I wouldn’t have bothered purchasing if I had known this would have been the case. This has prevented my business from progressing as I don’t have the right equipment to support it. Woeful. I will never darken the door of this place again.

Edit: Received a reply back and was offered an additional €10 gift card. I politely declined as I do not feel this is sufficient compensation. I still have had zero response back. This has totally put me off ever shopping here again. So disappointed and has completely put the excitement out of the new purchase also.

Appalling service, aside from the customer service phone team. Tried to order items worth over €2k on last Thursday. The system would not me order over 5 items, i needed 8. I emailed the websales team on Thursday to see how i could place a larger ordered detailing what i needed to do. This emails 5 days ago went ignored along with the 2 further emails requesting an update. The product i was after is of course now out of stock, which it wasnt last week. The customer service team did at least try to help me today when i called which is the only positive.

Paid in full for a washing machine, 5-year insurance, and a £45 day delivery and time slot; wasted a whole day waiting outside the 4-hour time slot, which never happened. Each operator, when I called them, came up with a different story (I was not impressed). Will put this down to a bad experience, but will seriously look at any future ordering with this company.

Plastic on my headphones crumbled the first time wearing them (Skull Candy).
I contacted them a week ago and not even so much as a reply about a refund.
Extremely bad customer service.

Avoid

We went into the Carrickmines location and purchased an LG washing machine June 27th with home delivery. They tried to deliver it July 3rd smashed to pieces with glass everywhere. The delivery was obviously refused. I’m still shocked they smashed a washing machine so badly it shattered the glass and then still tried to deliver it in that state.

There was no follow up from any sales rep after. We were pushed off twice during calls and told we would be called back. Then, finally getting a promise of a Thursday July 9th delivery after constant follow up.

Now I get a text, not a call or actual personal contact, that our delivery is suddenly Tuesday July 14th. No explanation provided, just continued failure. I can’t even check the progress with the tracking because the item is falsely marked as delivered.

- ps - love that they have the time to reply here but no time to reply to the actual email I sent. Do they think I didn’t start by sending and email and calling first? Absolutely useless.

I bought a Hisense washer-dryer from Currys just two months ago. It literally started smoking during a cycle and set off my fire alarms. I had to unplug it before it caused a real fire.
I called Currys immediately. You would think they care about a fire hazard, right? Not at all. They passed me to a warranty company who completely ghosted me.
It’s been almost two weeks. I am stuck with a dangerous, broken machine in my house and no way to do laundry. Customer service is useless and just tells me to keep waiting for an engineer to call me to schedule a visit to inspect the machine. Save yourself the stress and buy your appliances somewhere else!

Following my unpleasant encounter with Di in the Llandudno store (no interest, no information, wrong information ) 26/6/2026. I retuned to the store 30/6/2026. to collect my ordered Lap Top. What a diferance, Demi and Diletta ( fabulous name ) store manager, couldnt be more helpful and friendly..I explained to Diletta about my previous visit, she explained Di !!, was a temp, and wasnt permanant.i also explained how I resented her getting the commision , and how it should have gone to Osion who I had previously dealt with, they did however award Osian an ammount of money as I goodwill gesture.

Been a customer of Currys for a while and generally happy with them. The ordering process was straightforward and the site was easy to navigate. Battery life is roughly what they advertise, which was a relief. Support was slow to respond, which dragged the whole thing out. Might give them another chance down the line.

This company is a disgrace, I bought a smartwatch, at first everything was fine however shortly after purchase the watch became faulty, I have contacted customer service, was told by email I would receive a replacement and was then ghosted via email, currently 37 minutes on hold attempting to contact customer service. Disgraceful do not buy

I am incredibly disappointed with Currys. I have spent over €3,500 on appliances (fridge freezer, dishwasher, washing machine) recently, but the moment I actually needed support, I was treated appallingly.

My fridge broke, so I ordered a replacement. On the scheduled delivery day, the drivers arrived without the automatic forklift needed to unload the appliance. This wasn't their fault, and they tried their best to resolve the situation. The manager on site promised to call me the next day (10/06) and assured me that if they couldn't deliver that week, they would refund my delivery fee.

Nobody called.

When I finally got through to Customer Services, I was told I had to wait another 7 days for delivery. I had to beg them to escalate it to another team just to get it moved to Tuesday instead of Thursday, as I had no working fridge. During that first call, I also asked to speak to a manager, but again, nobody called me back. When I asked for the refund I was promised, the agent told me to "ask again after delivery."

I called again on Tuesday, and the agent was rude and dismissive from the start. They refused to refund the €50 delivery fee outright and offered a €20 voucher instead, despite the fact that I had taken a day off work and spent thousands with them. When I asked to speak to a manager, the agent told me the manager was only available on Friday after 7 PM. I explained I have children and requested a morning or afternoon call, but they refused to help. I asked about other days or times, but was told there was no other availability and that was the only option.

The worst part? The agent hung up on me, even though I remained polite throughout the entire call.

I have never been so humiliated by a customer service team. Currys may be happy to take your money, but they treat you with absolute contempt when something goes wrong. I will never shop here again, and I will also be filing a formal complaint through official channels regarding the way I was treated by your customer service team.

Total unprofessional and incompetent service, ordered placed on 19/06/2026
Promised delivery several times but still not got the delivery, stuff was over €1000 and no one knows where the delivery is, looks like a scam company. Do not order online!! Can’t give them any lower rating than 1.

6 months many attemps trying to reach someone competent there to return washer dryer which is not working properly from day no 1
.
waste of time and money
i will eventually contact proper departament outside of currys team to sort it out

I purchased what I was hoping would be a reliable high quality washer dryer from Curry’s in Mahon point Cork Ireland. It’s a Hisense and was expensive. It broke down after 3 months. I contacted Curry’s support many times over a few weeks to try follow up on when an engineer would be able to come out and replace the broken part. And after many calls to them I finally was informed they don’t actually support customers who purchase Hisense brand purchases. Nobody could give me a number to contact the manufacturer support then either. We drive to the physical shop for help out of desperation. They gave us a phone number also managed by the same company who had failed supporting us already and we wondered how come they couldn’t help direct us with this other team… We’ve been trying to get something organised with the new support team now who are also very hrs to get through to and we’ve no idea if they’ll send out an engineer or tell us to go replace the faulty machine at Curry’s. I think the worst aspect of the whole thing isn’t all the time I’ve spent on calls trying to find out where my case is but is the lack of ownership between curry’s their support teams and the Hisense support.
If we get the go ahead to replace I’ll try my best get the cash back and purchase a different brand and not from Curry’s ever again. This was an awful experience and it’s tough having no washing for so long too. I spent 750 eur on the washer dyer hoping the higher price option would be better and last….

Got a coffee machine for 590€ putting my trust in Currys only to get a very disappointing experience trying to get their price promise.
I sent detailed email on 2/6 regarding online purchase with a request to proceed with a price match policy. After few replies, they asked me same details, order number, my address etc all which was provided in the initial email under attachments &can be seen on receipt.
I originally also included screenshot of a few retailers having a lower price for a same item. Going back and forth they then asked for their link after so many days. Why they could not originally ask for it if a screenshot from Amazon item details would not suffice . I then all the sudden get ghosted and it’s now 21 days since my 1st email. Today I called CS asking to file a complaint. They instruct me to go on Uk site and use chat, and not to worry that order was made on IE site as they have dedicated team. In chat agent provided me with a different phone number. I clicked to call the number only not to be able to connect, and I realised they did not take into consideration being made aware I am from Ireland and to include prefix. I finally get through to be told, despite my order being placed and paid for online, I must visit a store to resolve the issue. I highlighted that it’s an online purchase and their policy state to send email which I did, where they now ghosted me. I offered to give case reference, but it was not taken and brushed off again by saying go to store for a resolution. Contradictory to their price match policy. Nearest store to me is 50km away.
After more than 3 weeks, I still have no resolution. I made multiple requests to speak with a manager or complaints team and agent said they are not available at the time.
This is like going into circles.
This experience has been stressful, time-consuming, and extremely frustrating, to the point that I have considered returning the item and discontinuing as a customer of Currys in the future.
With more than 3 weeks having passed since purchase without resolution, there appears to be no clear or timely solution in sight, which is further diminishing confidence in the quality and speed of Currys customer support and service. Cant even return item, cus it’s been so long.
The manner in which this matter has been handled & what should have been a straightforward Price Promise claim turned into an unnecessarily difficult and prolonged process. Appalling