Curtains Made Simple Reviews 

217
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The curtains were delivered before estimated date. Beautiful finish and quality. I am delighted with 'Curtains Made Simple' and would definitely use them again and highly recommend them. Also amazin... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Very proffessional, from initial enquiry to post delivery. Only company I found that could make curtains the our extra large bay window measuring more than 5m... See more

Rated 5 out of 5 stars

Absolutely love our new curtains! Was nervous about ordering without viewing a display sample first, but I didn’t need to worry, they are of a very high standard and fit perfectly. Plus arrived earlie... See more

Rated 5 out of 5 stars

Don't be put off by their rather basic looking website. You can ring up and talk to their friendly, patient staff who will happily talk a novice like me through the minefield of measuring and making t... See more

Company details

  1. Curtain Maker and Retailer
  2. Blinds shop
  3. Curtain Shop
  4. Fabric Shop

Written by the company

Curtains Made Simple offers a range of made to measure curtains and made to measure roman blinds styles using fabric from our own wide range or you can supply your own fabric.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Used before & will use again.

Lots of useful information to ensure the correct amount is ordered. Swatches can be ordered & decisions made. Quick, simple ordering & delivery. Competitive prices & good range to choose from.
It would be useful to get an email to notify delivery day & time. Used before & will use again.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service, fabrics & prices

This was our first purchase with Curtains Made Simple and we are very satisfied with the overall service. The fabrics arrived quickly, everything in the best order and the entire process went smoothly, with payment of customs charges made very easy, with clear communication regarding delivery day and time, etc. This is excellent service, furthermore considering that international shipping after Brexit became a bumpy road.The client service was the fastest and friendliest, answering our request for help and info. We plan to be be back on a near future.

12 July 2022
Unprompted review
Rated 3 out of 5 stars

Quality workmanship but not proactive

Compared to a high st company who come to the house and take responsibility for what you get, internet companies place a lot of responsibility on the customer. We had several phone calls with CMS and stressed that they were the experts and that we needed a lot of guidance from them. Because the curtain material we chose wasnt very thick we chose to have interlining and after discussion we opted for pinch pleats. We were very pleased with the material we chose and the standard of workmanship by CMS was good. BUT when the curtains were delivered there was so so much bulk and weight to the curtains it was extremely difficult to draw them back and hold with tiebacks because of the interlining and the pinch pleats. We are critical of CMS for, when making up the curtains, they did not think to alert us to this fact so that informed decisions could be made. They could have sent one pair of curtains, out of the 3 and ask what we thought of them before we went any further ie they could have been proactive when it clearly looked as if the bulk and weight would be a problem. After much backwards and forwards and 3 months of elapsed time we had some pleats removed from the curtains in an attempt to reduce the bulk a little but they wouldnt take any responsibility for the way they turned out and were very hardnosed about it, simply saying that is what we ordered, despite us saying at the outset we needed them to give us guidance. And they charged us for the alteration so savings against a high st company were limited in the end. As I said, the quality of the work is very good but whatever you choose my advice is get one set made up first so you can decide if it is what you want.

12 May 2022
Unprompted review
Curtains Made Simple logo

Reply from Curtains Made Simple

Dear Paul,

Thank you for your review and we are sorry for the disappointment with your order.

We do appreciate your positive comments about the good workmanship of your curtains.

As an internet company, we cannot come to your home to measure for your curtains, however can offer advice and provide measurement guides to help you.

Your curtains were made with a thicker interlining than we normally use, as this was what you specifically wanted for your curtains. We sent you swatches of our standard interlining and you said that you wanted ‘the heaviest interlining we can have’ for your 3 pairs of curtains.

We sourced this for you and you approved the swatch. At the time we did advise you that it would make your curtains ‘more substantial and heavier’.

As soon as you received your curtains and raised your concerns, we got the curtains back to our workroom and offered you several suggestions to help reduce the bulk. We have helped you with the financial cost of the alterations and ensured the curtains were altered quickly once a decision was made on how you wanted to procced.

We do take customer service extremely seriously and we are sorry if we fell short in this instance.

Kind regards
Curtains Made Simple

Rated 5 out of 5 stars

I have already had four curtains made…

I have already had four curtains made by Curtains Made Simple and they have been perfect. Great selection of fabrics and they look amazing. They take great care in the sewing, you can tell. It's really easy to order as well.

5 May 2022
Unprompted review
Rated 4 out of 5 stars

New Customer

Very pleased to find a fabric in stock which I'd been trying to find elsewhere.
Quick delivery and reasonable price.
Would use again.

2 April 2022
Unprompted review
Rated 5 out of 5 stars

What a transformation :)

So pleased with my fabulous floor length curtains, they totally transform my front room. A great experience from start to finish. Ordering samples, calling for advice and final delivery were helped by responsive, friendly customer service. And the price was not bad too!

24 March 2022
Unprompted review
Rated 5 out of 5 stars

excellent service!!!!!

I ordered x3 5m cuts of different fabric and i was very pleased with everything from how easy it was to order, the communication from the team, the speed of the delivery and especially the quality of the fabric at a very reasonable price. i would reccommend curtains made simple to everyone and i will certainly order again.
Thank you

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Great value

Great value - price-beat any shop quote I could get. Customer service was very responsive. The packaging was a bit haphazard; however, everything was perfect with the made to measure curtains. I would use it again

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Delighted

Don't be put off by their rather basic looking website. You can ring up and talk to their friendly, patient staff who will happily talk a novice like me through the minefield of measuring and making the right choices. My curtains arrived two weeks from placing the order (cheaper companies claim deliveries will take much longer than that). They are everything I expected and more. The prices for made to measure curtains are eye-watering, but that's the nature of the market. Nevertheless they were still a lot less than most other suppliers. I will certainly use them again.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

I was delighted to receive my order of…

I was excited to receive my order of 10 metres of fabric.
A fast efficient service. I have checked my fabric over and everything is fine. I would definitely order again from Curtains made simple and would also recommend them to friends. Thank you 😊

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Why go anywhere else

The blinds are fantastic and we could not be more delighted.
We were informed that there might be a delay due to supplier issues but this did not transpire.
Great service, great quality, great outcome.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Got exactly what I wanted

The blinds are up now and all is fine. They look very nice. You have done a great job and worked with me to answer all my questions so that I got exactly what I wanted.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Second order

This was my 2nd order of curtains in a short space of time. Fantastic service and early delivery again. Quality fantastic.

6 January 2022
Unprompted review

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