Curtains Made Simple Reviews 

217
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The curtains were delivered before estimated date. Beautiful finish and quality. I am delighted with 'Curtains Made Simple' and would definitely use them again and highly recommend them. Also amazin... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Very proffessional, from initial enquiry to post delivery. Only company I found that could make curtains the our extra large bay window measuring more than 5m... See more

Rated 5 out of 5 stars

Absolutely love our new curtains! Was nervous about ordering without viewing a display sample first, but I didn’t need to worry, they are of a very high standard and fit perfectly. Plus arrived earlie... See more

Rated 5 out of 5 stars

Don't be put off by their rather basic looking website. You can ring up and talk to their friendly, patient staff who will happily talk a novice like me through the minefield of measuring and making t... See more

Company details

  1. Curtain Maker and Retailer
  2. Blinds shop
  3. Curtain Shop
  4. Fabric Shop

Written by the company

Curtains Made Simple offers a range of made to measure curtains and made to measure roman blinds styles using fabric from our own wide range or you can supply your own fabric.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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No recent history of asking for reviews

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4.9

All reviews

(217)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you to Curtains Made…

A big thank you to Curtains Made Simple I absolutely love my beautifully made curtains in a lovely Clarke and Clarke fabric. As the name suggests they were very easy to order and delivered exactly on time during these very uncertain times.
I will definitely use again and would highly recommend.

22 November 2020
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my Roman blinds

I am very pleased with my Roman blinds, they look amazing and fit perfectly. Good customer service and they arrived on time, would definitely recommend. I will be buying more in the future. Many thanks to the curtain made simple Team

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Efficient service. I have just hung the curtains made with the fabric bought and they look amazing! Thank you.

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous FabricsI

I have recently bought fabric to recover a large chair. I found exactly the right fabric, colour and above all, quality at Curtains Made Simply. The service was fast and efficient 5*

6 November 2020
Unprompted review
Rated 3 out of 5 stars

Brilliant curtains - BUT!!!!!!

Brilliant curtains when recieved this week but originally ordered on the 16/7/20. Explained on the 22.7.20 fabric delayed until the 12.08.20. Fabric didn't arrive till the 26/8/20 after chasing. Then on the 4/9/20 was inspected and found to then be faulty! But would be sorted within two weeks - wasn't ready until the end of last week(25/09/20 and I could not take delivery until Tuesday of this week. Sarah Thomas was my link person and was brilliant and despite telling me the manager/boss would be in touch this never happened! The trusted shop guarantee which is given out isn't worth the bit of paper as automatically cancels when you should have your delivery! If you need to chase keep hold of the person's name and speak to that person each time as stories change! All this hassle impacts on how you feel especially when a treat/something you have worked hard for.

1 October 2020
Unprompted review
Curtains Made Simple logo

Reply from Curtains Made Simple

Dear Julie,

I am sorry for the delay in the delivery of your curtains. We have been under immense pressure fulfilling orders in the last 6 months. So we have not run as 'tight a ship' as would have hoped to! I am also sorry that I did not get to speak to you until much later in the process. I can appreciate that these issues take away from the experience and joy of the end product.

The Trusted Shops Guarantee lasts 30 days by which time you will normally have received your order. If you have not received your order it is simply a case of 'making a claim' which will automatically extend it until you have received your order.

We are a small team of 4 people, so there is good communication between all of us. However as I said earlier we were delayed on all of our orders and this fact generated a large number of customer enquiries over this recent period. I addition the situation was continually changing with regards to production and supply of fabrics. This meant that communication did get a bit disjointed with customers

But I am glad the curtains were to your liking in the end!

Kind regards,

Will
Curtains Made Simple

Rated 5 out of 5 stars

Beautiful fabrics

Beautiful fabrics, excellent prices, astonished by deivery - I placed my order on Monday and 6 metres was delievered lunchtime Wednesday! Will certainly be a repeat customer, thank you.

10 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Unique Service

Excellent - easy to use system which allows you access to products made with premium fabrics that you otherwise cannot order online. Order came quicker than expected too. Many thanks, will use again.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Great company that deserves to thrive!

From the moment I rang to ask about the fabric I needed, to the moment it was delivered 3 working days later, I was very impressed with the helpfulness and service provided by this company. I will definitely use them again. Thank you.

9 July 2020
Unprompted review
Rated 1 out of 5 stars

The curtains were a disaster!!!

The curtains were a disaster, short curtains with an easy floral pattern to follow. The hems were uneven, by up to a inch. They were sent back, I had a phone call from a senior staff member to find out what was wrong. This had already been extensively dicussed with another member of staff, who was extremely helpful. The curtains arrived back 'fixed' except they were not, even more of a disaster than the first time. They were sent back again, requesting a refund. I was contacted again by a senior member of staff who wants to attempt to rectify the problem again. I made several requests for a refund, mostly ignored but one received the comment that He wanted to look at the curtains first. I spoke to mae Solicutor who suggested that I looked at taking out a claim against this company in the Small Claims Court. I am a pensioner, not wealthy, so almost £300 is a lot for me to lose. KEEP CLEAR OF THIS FIRM - THEY ARE RUBBISH!!!
I Completely stand by my review and find the comments posted differ to what actually hsppened. The owner of this company wil just Not accept the curtains were Rubbish!!!!! I have retained All text messages, emails and receipts.
Furthermore I Do Not Appreciate being Pestered by this man sending an email trying to explain his failings. I expect TrustPilot to put an end to this haressment!!!

6 July 2020
Unprompted review
Curtains Made Simple logo

Reply from Curtains Made Simple

The initial issue was due the fabric pattern not being completely level, although in our opinion this was not that noticeable. This is possibly what made the hems look uneven. They were not 'uneven by up to an inch'.

The customer was called a second time to make sure we fully understood the issue.

Yes the hem was slightly uneven after they were returned as we re hemmed the bottom of the curtains so that it followed the pattern in an attempt to overcome the issue.

When the customer replied to say she was not happy with the curtains we simply asked her to return the curtains. She did this and we refunded the money.

It is not clear to us why the customer started threatening us with court proceedings.

At the end of the day we are obviously very sorry that the customer was not happy with their curtains and that we could not rectify the issue.

We have been in business for over 10 years and in that time we have established a good reputation for customer service and quality workmanship with many repeat customers.

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