I had the best customer service experience! She replied to my emails within the hour. Helped me a few times about any questions and issues I had with speed, professionalism and kindness! I can highly... See more
Company replied
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I am giving you a 1 star rating because try as I might to return these clothes to your warehouse for a refund you created challenges for me despite being the people who sent me a tracking code and ins... See more
Company replied
I recently bought your deep‑dive non‑wired swimsuit, and I can honestly say it’s the most comfortable and flattering swimsuit I’ve ever worn. As a 34GG–H, I never feel confident without wires — but... See more
Company replied
I returned a bra ! They received it back on 25/4/2022…. I have emailed numerous times ! All you get is a returns link saying how much they value your custom 🤣… Iv rang it goes straight to voicemail…... See more
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Company details
Written by the company
Curvy Kate creates D to K cup lingerie and swimwear exclusively for the fuller bust, with passion and expertise that bigger boobs deserve. We aim to empower you to feel confident, proud of your curves, and ready to take on the world!
Contact info
United Kingdom
- 0208 861 3111
- support@curvykate.com
- www.curvykate.com
3.3
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and service
Excellent products and service, I'm a happy returning customer
5 May 2022
Reply from Curvy Kate
Thanks for the great review, we always love hearing from our customers. Enjoy your latest purchase 😊
Best Wishes
CurvyKate
$25 customs return
To return something in the US, it costs $25 to get through customs. On a $29 return, that just doesn't make sense. I understand that the customs cost does not come from you, but there should be more mention of it, somewhere inside the US to return it, or another solution.
5 May 2022
Reply from Curvy Kate
Hi there,
Sadly we are unable to advise on the costs of Customs in each and individual country as these are down to your local Customs Authorites.
Apologies for any inconvenience this may cause you.
Best Wishes,
Curvy Kate Team
2 of the bras formed my breast into an…
2 of the bras formed my breast into an odd shape. The 3 rd bra was great! Did not want to pay to ship the bras back due to living in Canada.
4 May 2022
Great service and items
4 May 2022
Reply from Curvy Kate
Thanks for the great review Lidia, we appreciate you taking time out to leave a review 😊
Best Wishes
CurvyKate
Being a larger busted female I…
Being a larger busted female I struggled to get pretty Bras and found Curvy Kate by default… was very sceptical being measured on a chat but WOW I COULD NOT BE HAPPIER the Bras are well made fit beautiful and make feel uplifted 😊
4 May 2022
No reply from customer service email.
Have been trying to get a faulty item refunded for several weeks now. Have sent photos through via email as instructed in the chat, but am yet to have them acknowledged. I bought the Scantilly Unzipped bra which is very flimsy and the wire has poked through on the third time of wearing which isn’t good enough for the price I paid. I’ve seen on the website that my size is now out of stock too so I’m left with a pair of expensive briefs too and nothing to match it. Not good enough.
4 May 2022
Unprompted review
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm sorry you haven't received a response to your email yet. While we usually respond within 2 working days, we are currently a little behind and hope to catch up very soon.
Thank you for sending photos of the fault. They will be passed to our Design Team, and will allow us to speed up a refund for you.
Again, I'm sorry for the delay.
Best wishes,
The Curvy Kate Team
Disappointing
Ordered on behalf of my mum. Despite following the sizing guide, the bra was far too small and I don't think the photographs on the website reflected the true colour very well. The quality of the bra was good (nicely designed and put together) but the material was quite shiny and made the bra look tacky. Overall it was no better than bras at a lower cost bought from another company. A clunky returns process means you have to contact the company before sending the parcel to get the original postage cost back.
Sadly not recommended - a disappointing experience.
4 May 2022
Reply from Curvy Kate
Hi,
Thanks for your review. I'm sorry the returns process is a little clunky. Your comments will be passed on.
Regarding the fit, it can be hard as fits vary between styles and manufacturers. Our virtual fitters are available for consultation: https://www.curvykate.com/pages/bra-fitting
I hope this helps.
Best wishes,
The Curvy Kate Team
Reply from Curvy Kate
Thanks for the great review Tracy, we hope you enjoy wearing your latest purchase.
Best Wishes.
CurvyKate
Reply from Curvy Kate
Thanks for the great review Elizabeth, we agree we love the colours too 😊
Best Wishes
CurvyKate
Return process is less than ideal
Return process is less than ideal. You pay for the cost of shipping for a product that you absolutely need to try on to ensure fit. It’s a strange business model for this online shopping era.
3 May 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm sorry you had to return some items. Our return policy is clearly stated on our site, along with invitations to ensure you have the right fit by use of our size guides and the opportunity to book a consult with our virtual fitters.
We are looking into a cost effective way to offer a better return experience to our overseas customers. This is ongoing.
Should you ever have any queries, please do reach out to our Customer Support Team at support@curvykate.com.
Best wishes,
I only give 3 stars and not more…
I only give 3 stars and not more because shipping to return an item is on the customer and it is expensive. To return some of my items at the slowest international rate was still $81.
3 May 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm sorry you had to return some items and it proved expensive. We are looking into ways to see if we can offer a cost effective method of return for our overseas customers but this is ongoing.
We usually recommend USPS, tracked, as we understand that to be the cheapest option.
Should you require any further assistance please don't hesitate to contact our Customer Support Team at support@curvykate.com.
Best wishes,
The Curvy Kate Team
Lovely underwear great price quick…
Lovely underwear great price quick delivery love curvy Kate for making me feel fantastic
2 May 2022
Reply from Curvy Kate
Thanks for the great review Lorraine, we love hearing how we make you feel, enjoy wearing your latest purchase in style, comfort and confidence 😊.
Best Wishes
CurvyKate
Reply from Curvy Kate
Hi,
Thanks for your review.
I checked your order and see it was delivered 2 days after you ordered it. We do advise on our site that standard delivery can take 2/3 days.
Should you require further assistance in this matter, please contact our Customer Service Team at support@curvykate.com.
Best wishes,
The Curvy Kate Team
I'm in love with curvy kate
I'm in love with curvy kate, the help that i receive and the bras. recommend so much
2 May 2022
Reply from Curvy Kate
Thanks for the fab review Márcia and for the recommendation ❤️
Best Wishes
CurvyKate
Absolutely love love love the stuff I…
Absolutely love love love the stuff I ordered. Quality is amazing and I feel like a Queen. Delivery was super quick and I just loved the whole process.
Thanks so much CK
2 May 2022
Reply from Curvy Kate
Thanks for the great review Amanda - we love love love hearing you feel like a queen 😊 We hope you wear your purchase in style, comfort and confidence.
Best Wishes
CurvyKate
Reply from Curvy Kate
Thanks for the great review, if you ever need help finding the right size you can always book in with our Virtual Bra Fitter who would be more than happy to help https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes
CurvyKate
Sizing was a bit off but good
Sizing was a bit off but good. I like the way they have the extra padding so not digging into your arm pits!
1 May 2022
Great catalogue but sizes aren't honest
Gorgeous clothes, although 2/3 of the items I bought ran small - buy two or three sizes 'larger' than actual.
1 May 2022
Reply from Curvy Kate
Thanks for the review Lyra, if you ever need help with fit and sizing you can book in with our Virtual Bra Fitter who would be more than happy to help https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes
CurvyKate
I never received bra though address was…
I never received bra though address was written correctly said it was attempted delivery at 3 am
30 April 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm so sorry there was an issue with delivery. I see you have been in contact with our Customer Service Team and the issue has been resolved.
Again, I'm sorry for the inconvenience.
Best wishes,
The Curvy Kate Team
I ordered a swimsuit and 3 bras in 34H
I ordered a swimsuit and 3 bras in 34H. Excellent website to navigate and find sizes and bargain buys. Speedy delivery, quality products. Love the swimsuit and 1 of the bras however 2 bras weren’t the best fit for me. Very straightforward returns process. Five Star Service as always.
29 April 2022
Reply from Curvy Kate
Thanks for the review Lucie, great to hear you found a swimsuit and bra, hope you enjoy wearing them. If you ever need help with sizes you can book in with our Virtual Bra Fitter who would be more than happy to help you https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes
CurvyKate
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