Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Review summary
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
- #116 of 152 best companies in Gaming services
- #12 of 13 best companies in Electronics repair shop
- #27 of 40 best companies in Video Game Shop
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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did not work
the delivery was quick, but probably the only good thing about it, the controller looked good and was in good condition but would not connect to my playstation and customer service was useless. would not recommend, total waste of money
4 February 2025
Unprompted review
Reply from Customcontrollers
Hi Kathryn, thank you for your review. I am sorry to hear that the controller did not connect as it should. I can see that you had tried several ways of connecting the controller which sadly did not fix the issue. My colleagues have provided information as to how the controller can be returned to us free of charge and I have emailed you in relation to this. Please accept our apologies for any inconvenience that has been caused. Kind regards, Tim
Reply from Customcontrollers
Hi Peter, thank you for your 5 star review! It is great to hear how happy you are with our service. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Controller not working after a month- no refund.
I can’t fault customer service, they answer the phone quickly and really do try their best. I am however really gutted with the controller I purchased. This was bought end of November for my son for Xmas so was out of the warranty before he even had chance to open it (although I was not expecting there to be an issue)
The controller wouldn’t connect to the PlayStation despite trying all trouble shooting suggestions so was sent back (at my expense) to be repaired!
In return the controller then crashed his entire PlayStation and a full install of software had to be done to get it back and working again. The controller then connected however when used with a headset it wouldn’t work. Tried with another controller and headset worked fine so an issue with the new controller. He decided to use this for offline gaming and use an old controller for when playing online because of this issue. Now less than a week after getting it all connected the controller won’t hold charge and even after being on charge all night and most of the day it’s still saying no charge. It is no also not connecting to the PlayStation again. You’d think the company would offer a refund for good will as I’ve had nothing but problems that I’ve been trying to sort since Xmas but they will only repair or replace. I fear having the same issues again and have a very upset 11 year old who just wants to be able to game without an issue. Not what I expected from a £70 controller.
25 January 2025
Unprompted review
Reply from Customcontrollers
Hi Suzanne, thank you for your review. I have emailed you in relation to this and look forward to your reply. Please accept our apologies for any inconvenience that has been caused. Kind regards, Tim
Excellent service
Excellent service , xbox elite controller 2 , both bumpers repaired , and returned promptly
27 January 2025
Reply from Customcontrollers
Hi Dean, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with our repair service. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
The colour is beautiful but only used…
The colour is beautiful but only used the controller a couple of times and already feeling stick drift on the R3
20 January 2025
Reply from Customcontrollers
Hi Tanisha, thank you for your review. It is great to hear how happy you are with the look of the controller. I have emailed you in relation to the stick drift and look forward to your reply. Please accept our apologies for any inconvenience caused. Many thanks, Tim
Reply from Customcontrollers
Hi Vicky, thank you for your review. I am sorry to hear that the item arrived damaged. I have emailed you in relation to this and look forward to your reply. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Reply from Customcontrollers
Hi Chloe, thank you for your 5 star review! It is great to hear how happy you are with the controller and the speed of delivery. We hope you will use us again as well as recommend us to others. Many thanks, Tim
Fantastic experience
Fantastic experience. Super fast repair, my controller was back within a few days and is working perfectly. Would 100% recommend
21 January 2025
Reply from Customcontrollers
Hi Ben, thank you for your review and for giving us 5 stars! It is brilliant to hear how happy you are with your repair and thank you for saying you would recommend us! We hope you will use us again in the future. Many thanks, Tim
So happy with my controller
So happy with my controller, beautifully designed, amazing quality and brilliant service thank you so much
23 January 2025
Unprompted review
Reply from Customcontrollers
Hi Adam,
We appreciate the time taken to leave this excellent review, thank you again for purchasing with Custom Controllers.
Kind Regards
Maya
Superb build and sturdy
Superb build and sturdy. The metal thumb sticks are next level really really pleased how it worked out after not having the colours I originally wanted for the buttons in stock. The alternative is nearly better to be fair
17 January 2025
Reply from Customcontrollers
Hi Mr Monteith,
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
Very good service
Very good service, the controller was delivered very quickly after two days, really great, I did not expect it.
16 January 2025
Reply from Customcontrollers
Hi Przemyslaw,
We are delighted to hear that you have received your order and are pleased with your purchase, we thank you for taking the time to leave this review.
Kindest Regards
Maya
Very happy
No messing about, ordered, delivered, one happy customer, also very well built , thankyou
8 January 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is great to hear that we have made you a happy customer with the quality and efficiency of all aspect of your order. We hope based on this that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Rachel, thank you for your 5 star review! It is great to hear how happy you are with your item and the speed of delivery. We hope based on this that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Absolutely amazing service
Absolutely amazing service , loved my controller and it’s sent so quick as well and packaged really safely x
9 January 2025
Reply from Customcontrollers
Hi Kayti, thank you for your 5 star review! it is fantastic to hear how happy you are with your controller as well as the speed of delivery. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
My boy loves it!
Great custom controller. My boy loves it. Easy to order and fast delivery, packaged very nicely.
7 January 2025
Reply from Customcontrollers
Hi Stefan, thank you for your review and for giving us 5 stars! It is great to hear how much your son loves the controller and that you have had a great experience from start to finish with ourselves. We hope based on this that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Very quick dispatch and delivery…
Very quick dispatch and delivery exactly as described good communication
7 January 2025
Reply from Customcontrollers
Hi Sco, thank you for your 5 star review! It is great to hear how happy you are with the product and with the speed of delivery. We hope based on this that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Larraine, thank you for your 5 star review! It is great to hear that your partner is happy with their controller and that you found our website easy to use with a great selection of products and designs to choose from. We hope based on this that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Karen
Thank you for taking the time to leave this excellent review. Your feedback is greatly appreciated and we are delighted to hear you are pleased with our services,
Thank you again for using Custom Controllers.
Had a great experience and would…
Had a great experience and would definitely use again. I sent in my Elite 2 controller for repair to rb/lb buttons. It was dead easy to send my controller. Once it was there I got notifications of what was happened. The whole process only took a couple of days before I received it back in perfect working order.
3 January 2025
Reply from Customcontrollers
Hi Antony
Thank you for taking the time to leave this excellent review. Your feedback is greatly appreciated and we are delighted to hear you are pleased with our services,
Thank you again for using Custom Controllers.
Excellent service with rapid delivery
Excellent service with rapid delivery. Refurbished xbox elite 2 controller very happy
2 January 2025
Reply from Customcontrollers
Hi Michael
Thank you for taking the time to leave this excellent review.
Your feedback is greatly appreciated and we are delighted to hear you are pleased with our services.
Thank you again for using Custom Controllers.
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