CustomMade Jewelers Reviews 951

The best part was to be able to customize design a ring to say “I love you” in a greater way to my significant other. Custom Made works great especially if you have a higher budget, but there were some challenges with my smaller budget. The options and process are high quality. One challenging part is that there was a little confusion resulting from poor communication a couple times:
I wasn’t told the dimensions of the Ring till I asked and found it was bulkier than I wanted. Second, I had thought that the price was for the Ring and band, but it was actually just for the Ring, so the price ended up higher than expected.

Recently had a ring sculpted with this company and the gorgeous results speak for themselves!

The company is full of lovely and friendly individuals, who take their time and duties serious.

From idea to finger took me just about a month and for the quality I got that was way to quick!

The staff will dutifully take you through major steps with detailed descriptions and guidelines all along the way to keep you from being overwhelmed or lost.

They will bring any concepts you can dream to life and go back at any time if you think of something new!

10/10 service and company

Im always skeptical about certain companies online, especially for getting an engagement ring. But custommade was such a pleasure to work with, there custom support and design team are phenomenal. They exceeded my expectations by a long shot, will be using them again.

This entire adventure started when I lost a cherished ring…on my birthday, no less.
I searched on-line and found Custom Made, who had stellar reviews.
They weren’t lying.
Custom Made was very patient with my pedantic requests. If I have any criticisms it would be that of the five or so reps that handled my process (different ones for different stages of design & production) not all were as diligent and prompt with correspondence.
And yet, upon completion, what they produced for me was an immaculate piece of jewelry that is uniquely me.
Truly…Custom Made.
Two days after receiving it I had an audience member approach me after a show, not to complement me on my performance...but to tell me how much she liked my ring!
I will cherish it for decades.
Unless, of course, I lose it. And, if that should happen (hopefully not on my birthday) I will reach out to them immediately for a new one. Next time...in Platinum!

Everything, from the team that was super helpful and polite, to the craftsmanship, that was exquisite and honestly breathtaking, to the unmatched customer support, was amazing! I needed additional assistance with international shipping (additional paperwork and red tape) and even after the project was shipped they provided me with all the necessary documentation super quickly and they were extremely helpful nearly a month after the ring was made and sent.
I honestly can't say enough about what a great team they have and what magnificent "works of art" they create! Thank you CustomMade! ❤️

So had this idea for a ring for a close group of friends, wanted something unique. So I contacted custom made.com with my idea. I received an email back from the design team within 12 hrs. After giving them my first idea they designed the ring. Of course I came up with additions several times. They made adjustments, and then it was time for production. During this whole process I was sent images of the ring design. After the final approval the ring was sent for production. A week and a half later, I had the ring in my hands. I was so impressed with how easy the whole process was handled. Probably the best customer service I have ever experienced with any company. Great product and great staff!

While communication and completion was a little delayed once it was explained I was completely satisfied. The engagement ring was everything my fiancé could have asked for. The craftsmanship is above reproach and the center stone is absolutely gorgeous and expertly cut.

Terrible quality (arrived and was already broken) and was denied a refund for several months. Don't waste your time.

Fantastic experience. Those guys are truly customer service experts as well as great craftsmen, bravo!!!!

I was very pleased with CustomMade. A Signet ring is about identity, family history and heritage. They took my family crest and my design ideas and through careful artistry they made my ring request a reality.

Very responsive and kind made my dream ring without me even knowing exactly what I wanted. Easy to talk to and very affordable for the service asked for!

I had wanted this ring for years. Had hung to a picture of a similar style for more than a decade. CustomMade brought my dream to life. Thank you!

I can’t say enough great things about this company! We looked around locally for someone to bring our vision to life for my husbands wedding band and we couldn’t find someone we trusted. From the start of the process with Custom Made I felt like I had finally found the right place. I had to delay multiple times due to funding and the individuals making our ring were always responsive and happy to help no matter how long it had been. The process was simple, fun, and they were communicative throughout. I will absolutely use them again should I have another piece made!

They were great. I've never bought jewelry for my wife before but I took a photo of something that I found on TV and they walked me through the process. They were patient as I was going back and forth between design options. They also helped me make decisions that I wasn't sure about like which type of gold, how long a chain, etc. They were also very responsive, writing me back within a day or even just hours. In the end, I paid and got the necklace. It was all straightforward, even for an amateur like me!

Custom Made was excellent to work with, very attentive to my choices, and made excellent recommendations when appropriate. They were very responsive and kept me info during the process. The finished product is beautiful and will become a treasured heirloom.

Everything about this company was just amazing. The attention to detail, timely delivery of the products and the overall communication was phenomenal. I would highly recommend this company to anybody.

CustomMade helped me design my dream ring! They responded quickly and let me make as many changes as needed until the ring was exactly what I pictured. They also help you explore different options to stay on budget, without compromising the look and quality of the ring.

Amazing customer service they made exactly what I wanted I highly recommend them

Designed and purchased an engagment ring. Was a smooth and efficient process; even with multiple changes and adjustments, they meet a rushed deadline with a quality piece. While doing this virtually can be a bit unnerving, they make the process easy and keep in constant communication whenever you have a question. Definitely recommend to anyone looking to create a truly unique piece.

We are very happy with the ring we received, and will definitely be returning the design a wedding band.