Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items despite payments being processed promptly. Reviewers consistently found it impossible to contact the company, as emails often bounced back and phone numbers were either not recognized or unreachable. This lack of communication left many feeling uncertain about their purchases and unable to resolve issues. However, some customers who eventually received their items noted that the products themselves were of good quality. Several people mentioned having positive experiences with past orders, receiving their items without issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that their... See more

Product

People report ambiguous experiences with product quality and delivery. Some customers have consistently... See more

Customer communications

Consumers express significant frustration with the inability to contact the company. Many reviewers report... See more

Payment

Customers reported negative experiences with payment, noting that funds were debited after ordering, but... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

5-star
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1-star

No history of asking for reviews

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1.5

All reviews

(212)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great colourful collars

I have purchased a few of these collars now and they are great
Good quality and the sizes are good too
Love the bright colours and having the phone number embroidered onto the collar mean you don't have to put a tag on which is a plus

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend

Had the collar a couple of years now on another dog and thats still going strong, just bought another collar for the pup and its turned out great.
Definitely recommend.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

NEW COLLAR FOR LANI

Have ordered from here several times before and always return back for more. There are plenty of collars and leads to choose from and are exactly as described when delivered. Brilliant workmanship and so handy that the phone number/postcode on collar instead of a tag. Kept informed about progress of goods and when they have been dispatched and expected delivery date and time. Would highly recommend this company.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful collars

Beautiful collars! Great to have contact details on the collar rather than on attached discs which are easily lost.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Third Happy Dog!

This is the third dog for whom we have bought personalised collars from Custom Pet Collars . The products are great quality, and come in great colours. They last well ( in fact pretty indestructible) - much better in fact than identity discs which we have had wear out through the hole. Highly recommended

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Great collars for my dog

Great collars for my dog. I use the bamboo in the summer and neoprene in the winter. They are very strong and durable and comfortable. They fit well and the option to put name and phone number on is great. I can definitely recommend this company. The service is very reliable, just taking a couple of weeks to arrive. Very good customer service

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Great personalised collars and leads…

Great personalised collars and leads for your little loved ones. I include my mobile number, post code and number of my house on the collars made for me, it give me a sense of security and hope should Joseph my Shih tzu go wandering. It takes a couple of weeks for delivery but absolutely worth the wait! I use their bamboo collar as they are so soft and comfortable for my little one and, they are nice people to deal with too!

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, fantastic selection of products and easy to personalise. Delivered on time. Have used them in numerous occasions and will definitely be using them again

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Five star service.

Easy throughout the ordering process with the understanding that there would be a delay between ordering and receiving. The wait was less than the three weeks predicted and when I missed the delivery the company contacted me to make sure I knew I had and to rearrange it.

When the parcel was delivered the collars were an instant success. Such vibrant colours and neat stitching. They feel secure and have been through gauze bushes, in rivers and wherever else the goldens love to roam.

I'd recommend this company to anyone who was looking at ordering a new collar for their dog.

19 July 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality

I bought a collar from here. Too long waiting for the coller to arrive. This was over 4 weeks to receive. Also my dog has had about 3 months and the prong on the clasp broke. My dog ended up running straight out into the road as the whole lot came undone.

26 June 2022
Unprompted review
Rated 5 out of 5 stars

Collars

What a fantastic company.I ordered a collar for my dog but….I ordered the wrong size and also put the wrong phone number on the form. Didn’t realise till the collar arrived. They e-mailed to see if i was happy with the collar. I said I was and told them what I’d done, they offered to send me another collar right size with the right phone number on FREE OF CHARGE. Gracie in customer services your amazing. Thank you all sooo much. ☺️☺️

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous hard wearing collars

Fabulous hard wearing collars, great delivery times, can’t recommend enough. I’ve had 3 collars over the past few years for my dogs and they look great, wash well and my dogs wear them with pride

5 June 2022
Unprompted review

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