The CV Centre UK Reviews 

2,103
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they received, often highlighting the professionalism and efficiency of the staff. Many found the quality of work, especially for CVs, to be outstanding and highly valuable, noting the thoughtful and thorough approach to their documents. People appreciated the exceptional support and the professional, authentic results that helped them move forward in their careers. However, some customers also noted disappointing experiences, mentioning that the service did not always add real value or lead to desired outcomes. A few people reported unsatisfactory quality of work and did not receive job interviews or responses after using the service, leading to a perception of wasted time.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the great quality of work and the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising the quick and responsive... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work produced.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used the company 3 times now and always receive a really good service. James is extremely efficient. I think it's really good value for money. My daughters have all got interviews following the C... See more

Company replied

Rated 5 out of 5 stars

I recently worked with James and Claire on a full overhaul of my resume, and their support has been exceptional. Their guidance, analysis, and direction were exactly what I needed to bring my outdated... See more

Company replied

Rated 5 out of 5 stars

This is the third time I've used The CV Centre, As always, they are professional, speedy and write amazing CV's and personal statement. I've dealt with James each time who is super efficient and his... See more

Company replied

Rated 5 out of 5 stars

James went through my CV and reviewed it in a very constructive way. Lots of great feedback without ever feeling like I was being talked down to. I had assumed, like most job hunting support, it would... See more

Company replied


Company details

  1. #8 of 10 best companies in CV service
  2. #76 of 97 best companies in Career and Education Provider
  3. #8 of 9 best companies in Career Coach
  4. #9 of 10 best companies in Career guidance service
  5. #4 of 5 best companies in Job Centre
  6. #10 of 10 best companies in Life Coach

Written by the company

Britain's Top CV writing services company - established in 1998 by best-selling careers author James Innes. Our team is a mix of in-house and freelance CV writers and career experts - all of us are digital nomads working flexibly from home all over the UK and beyond. Learn more about our team at https://www.cvcentre.co.uk/about/meet-the-team We provide a whole range of career services such as; - Professional CV Writing (we pride ourselves on a tailored and personal approach starting with content all the way through design so if you want a purple CV we'll make it happen) - LinkedIn profile makeovers (rewrites) - cover letter writing service - application form completion service - personal statement writing service - free CV review calls (a real review with real advice from a real human in the form of a 15 minute call) - interview coaching (one on one interview preparation call with our interview coaches) - online reputation management (we'll provide a report on your public search and social presence with guidance on how to improve) - business photo editing (for your LinkedIn profile picture, CV photograph or LinkedIn banner image)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(2,103)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing CV Service

I've used CV Centre for many years and once again they delivered me a perfect CV within a record breaking fast turnaround time. Communication, understanding and efficiency were excellent. Highly Recommended!!!

16 August 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

This is definitely not the first time we've been described as "amazing", Simon - but we'll admit: We love it each and every time!!!

Rated 1 out of 5 stars

Unhappy needless processes

I am not happy with this company after a month of going back and fore by messages and emails, providing them with a sample CV and covering letter and the role I wanted to apply for because I couldnt follow the process due to holidays and have the phonecall with specialist nothing happened, then a coulple of weeks later state they could have carried on without the phone call. Make up your mind, I have missed out on a tremendous opportunity !! I have asked for a refund which now they are telling me I cannot have , £200 package ....... I would'nt recommend these at all, they were not proactive and I have missed the deadline to apply for the role
I wanted. I hope this protects others who may look to use them that they are not the best company out there.

13 August 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

We are naturally very sorry that you felt this way, Vanessa, but comforted by the fact that we got everything resolved and you subsequently commented, "Fantastic excellent service thank you".

Rated 5 out of 5 stars

Was not sure about using the service

Having been out of work for a while now, I was a bit sceptical about using a CV Service, CV Centre was recommended to me by a former colleague, so I took a chance.
Would I get value for the cost ?
Would it actually help me get through the gatekeepers ?
My answers to both are YES, so far it looks to have been a good investment in myself. The CV Writer/Consultant, Claire was excellent and easy to work with, I had opted for the 'full service' , and I was not dissapointed.
My summary of the experience is that , there are services that are similar, some even use Ai to do the work. What you can't beat is an empathic human interaction to get the best results

12 August 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thanks so much for this lovely review. We really appreciate it.

AI... Indeed, using AI to write a CV is a very, very bad idea!

You need to bear in mind that more and more recruiters are using AI-based software to filter out CVs where use of AI is detected. There are many reasons recruiters don’t like AI-generated documents. As one Financial Times headline put it, “Jobhunters flood recruiters with AI-generated CVs”. Using AI to write a CV really is becoming a riskier and risker strategy. CVs really must be human-written.

Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service. The team is professional, responsive and knowledgeable. I’ve been a client since 2016.

22 July 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thanks ever so much, Deanne, both for your kind recommendation of our CV writing service - and for being such a lovely long-standing client of ours!

Rated 5 out of 5 stars

Continued Great Service

The CV Centre UK continues to provide great service, having availed of their support for a second time. Special mention to Claire and James for the very personal service provided and quality of the output generated. Immensely grateful for the insights shared, updated documents and new profile details - the latter is already paying dividends. Keep up the great work that you do!

30 July 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Very many thanks, Justin, for your kind words! We were delighted to have the opportunity to work with you again a second time round. And we're even more delighted to hear that our service is already paying dividends! We wish you all the best for the future and look forward to working with you again one day.

Rated 5 out of 5 stars

outstanding service !!! great workl.

Claire was outstanding.She is patient, hard working and has a beautiful outlook on the english vocabulary making my resume look different, special and professional. I think this was a great value for what i received and would recommend to everyone.

24 July 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you very much indeed for taking the time to write and leave us this review, Yvonne. It's much appreciated! Claire is indeed one of our superstars and we are delighted you were so happy with her work.

Rated 5 out of 5 stars

A professional and efficient customised service

An intuitive website and responsive service throughout. Consistent communication with the allocated writer enabled the document to be reviewed and revised, producing a final draft in a very short time frame. I appreciated the experience of the writer and input they offered to tailor the CV to my current requirements. An excellent service that I would highly recommend.

16 July 2024
The CV Centre UK logo

Reply from The CV Centre UK

Thanks ever so much for such a lovely testimonial! We're really pleased you were so happy with not just the quality of service but also the speed.

Rated 5 out of 5 stars

Quick easy and affordable

Quick easy and affordable. I was very satisfied now I’m hoping the number of responses I receive improve.

12 July 2024
The CV Centre UK logo

Reply from The CV Centre UK

Very kind of you to say so, David. We appreciate your taking the time to leave this review of our services.

Rated 5 out of 5 stars

Appreciate how quickly they worked and…

Appreciate how quickly they worked and kept communicating with me to undestand what I needed. All within a time sensitive bracket! Very slick and professional CV with crisp vocabulary for my dream job - thanks!

3 July 2024
The CV Centre UK logo

Reply from The CV Centre UK

Many thanks for your review, Irrem. Indeed, we do often find that many of our clients need their new CV like, well, yesterday! So we're really pleased we managed to meet your deadline for you.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, it was an easy process and the resulting CV fully met my needs and expectations.

2 July 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

It's much appreciated, Jacquie, that you have taken the time to write this review for us. If you're very happy - then so are we!

Rated 5 out of 5 stars

I hold you and the rest of your team…

I hold you and the rest of your team partly responsible for the awesome role I am currently doing 😀

I have to admit I was skeptical of using an online service, but within weeks of receiving my new CV and the amendments to my LinkedIn profile I was getting a lot more traction on job applications and interactions with the right recruitment agencies.

If the need arises in the future I will reach out to your team to revise my CV and LinkedIn profile as I know it will be a massive benefit.

28 June 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

This is, Stefan, the kind of review which really makes our day here at The CV Centre! Indeed, the proof of the pudding is... the end result. So we're delighted that our work has resulted in such an improved response for you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

The absolute best in the business

The absolute best in the business. I recommend James and his team at every opportunity. My CV has been written and updated several times. The personal interaction is 10/10 service.

26 June 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

James, this is really very, very kind. THANK YOU! You've left us speechless. We are delighted to have this long-term relationship with you, we wish you all the best for the future - and we most certainly look forward to working with you again.

Rated 5 out of 5 stars

I have been a customer for years!!

I have been using the CV centre for a few years now, they are just fantastic and elevated my CV to present and write in a professional manor. I feel confident in presenting my CV to future employers.
Thank you so much CV centre.

20 June 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you so much, Emma, for being such a long-term client of ours. We look forward to continuing our relationship for many years to come. And we're very grateful for your kind review of our services.

Rated 1 out of 5 stars

Don't waste your money!

They are a scam company. I paid to have my resume re-done and not only has it not gotten through the ATS tracking system but I have had multiple hiring managers and recruiting firms tell me it is out of date and not professional. Also, they used terms like "strategic" and "marketer" 8 times which I obviously had to fix. I have had at least 1,000 jobs reject the resume.

24 June 2023
Unprompted review
Rated 1 out of 5 stars

Not worth paying 49.

Not worth paying 49.. I have later found many people on fiverr doing the similar job at 25 pounds and that too unlimited changes to the CV based on the job description. I wouldn’t suggest this to anyone.

29 May 2024
The CV Centre UK logo

Reply from The CV Centre UK

We are naturally very sorry to hear you feel this way.
We have looked at your order and the last comment we received from you was, "You have done a really fantastic job."
Clearly, though, it seems you feel that £49 was too high a fee.
Indeed, there are sadly services out there for as little as £25. However, our research shows that they rely very heavily on technology such as ChatGPT. (In fact, most of such services appeared very suddenly on Fiverr shortly after ChatGPT was launched.) It is just not possible, for such a fee, to hire an actual human being capable of producing a highly professional result.
If you would like to try one of these services and then truly feel that the outcome is similar to the quality of work we deliver then we will gladly refund your order with us.
As mentioned, we have actually researched such services ourselves and the results are typically quite shockingly poor. We have been operating in this sector for over quarter of a century now. We have always used humans - and we certainly intend to keep doing so. We are a long way from AI being able to market people as powerfully as a highly experienced human can.

Rated 5 out of 5 stars

Great like allways

Great like allways

25 May 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you so much, Thomas, for being such a long-term client of ours! We very much enjoy working with you and we look forward to the next opportunity.

Rated 1 out of 5 stars

Took my money and never gave me a CV … Don’t use this company

I recently spent nearly 117 euro on this service. I was not happy with the limited amount of templates they had and also I didn’t feel comfortable collaborating with the person writing my CV. My order number was #1252989. I called their number 3 times and left messages asking to cancel my order and requested a refund. they called me back once despite their phone number stating they would get back to me within 24 hours. Next they told the person who was writing my CV what I had told customer service. I then tried to log a complaint to which they ignored and just set me up with a new CV writer to start a new order #1260712 ( which I did not ask for) I then tried to log another complaint to which the CHIEF SALES ADVISOR replied “Hi Hannah, a partial refund is not possible. Your complaint was logged and this is why I created the new order.
If you do not wish to continue in any capacity then this is the end of the road and we wish you all the best otherwise we're here to help.”

I informed them that they were violating CPC guidelines and have not heard anything back. They took 117 euro of my money without fulfilling the order and they wouldn’t even entertain my complaint. This is beyond the WORST customer service experience I’ve ever experienced. Don’t waste your money with this company. It’s terrible.

24 May 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you for your review, Hannah. We have carefully reviewed your case and are sorry that, despite our best efforts, we were unable to arrive at a solution which was to your satisfaction. We wish you all the best for the future.

Rated 5 out of 5 stars

Highly recommended

The service was great, James has been amazing helping me with my cv I feel more confident apply for jobs. I would highly recommend this service.Thank you so much 👍🏾👍🏾👍🏾

15 May 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thanks ever so much, Richard, for a glowing review with multiple 'thumbs-up's! It's very much appreciated. We look forward to working with you again in the future.

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